Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from McGrath Acura Morton grove. The service was beyond horrible and I ended up purchasing it because ****** the HR manager assisted in helping and discussing the purchase and all. I was told I would get a AcuraLink for 36 months and now Im told it expires next month. I was told they would fix the scratches on the car and the window is making a noise when its lowered. I was also told my second key would be made and they would contact me when it was done. I went back after calling multiple times and I was greeted so poorly. The employee at the front laughed at me saying your car isnt even certified. The salesman, *** *., was the one that sold me the car with ******. I asked for him and he told the head manager that he didnt even know who I was. I was livid as I was told my car wasnt certified and they said I will not get another key and theres no proof I even bought the car there. They told me to leave the building as I made a scene which I did because they were all calling me crazy in front of customers and pretended they never knew me. The manager ended up coming out (******) apologized. I explained that the guy promised me remote start, the scratches on the car to be fixed, how Acura link is included for ****************************************************************************** a manufacturer booklet for the higher model. He stated that the car was an Acura rdx advanced which included the tire locks and the remote start. He said well hes fired so thats all we can do. He ended up sending me the paperwork that showed my car was certified but stated unfortunately the salesman that lied to me was fired and they cannot provide what was promised which was an advanced a spec rdx with remote start and car locks and also repairs. ****** did approach me after and apologized for everything but it doesnt fix anything. (****) who promised he would call me for the key, repairs, etc (he never called). I still have received a call. Below is my vin #.

  

  Business Response

  Date: 03/21/2025

  Dear BBB, 

  Our Sales manager has been in touch with Ms. ********* and we apologized for the delay. The 2nd key is ordered (back order) and they will reach out to her as soon as it arrives. We will also take care of the scratches for her. 
  

  Thank you,  

  McGrath Acura  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23067744
  
  I am rejecting this response because: he has not addressed any of the concerns I brought up especially treating me so horribly that they even kicked me out of the dealership. I want my Acura link for my 36 months as promised, I want it addressed that they sold me a car that was not an advanced package as told to me by both salesman, I want the window fixed as it does not shut properly, and I want corporate to be well aware of the treatment I received. They even provided me the manual for an advanced Acura rdx. The salesman also has stated (and the excuse of oh he was fired is ridiculous) that it came with tire locks. So many things went wrong. And the way the treated my mother and threw my things that were in my car without any care and took a lot of my things that were in my car including the bumpers on the plates and kicking us out the day of sale immediately was un believable. They also charged me for this protection and said they did it yet they kicked us out Immediately without any proof it was done. I expect someone higher to address this. 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 03/29/2025

  Dear Ms. ********* and BBB customer service, 

  Again, we apologize for the attitude and inappropriate treatment you received from one of our former employees.  We would really like to work with you in a professional manner on getting these items accomplished.  My system shows that the 2nd key should be at our store next Wednesday 4/2/25, if you would like we can set up an appointment for Thursday or Friday of that week - handle the programming of the key, inspect/fix the window and address the scratches.  We would reserve a loaner car for you as well. 

  Please let me know if you would like to proceed with this plan. 

  Thank you! 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23067744
  
  I am rejecting this response because: the mistreatment wasnt just from who you fired and again I was sold a car that is not what I agreed on. Again I want corporate to follow up as this is not the car I was told I had, I was provided the manual for an advanced one, I was told 36 months for my Acura link, and Im Really tired of you saying you apologize for the treatment by that sales person you fired  the mistreatment was the worse by the manager and by ***  and your front desk folks that laughed at my face and told me I was crazy. Now address all the issues and I want this going to a higher up because your behavior was unacceptable as well. 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon buying out my lease we informed the dealership why we were cutting ties with another dealership. We informed them we loved the car, but we had radio issues from the beginning of our lease at ****** ***** of Gurnee. We informed them that the radio was becoming grainy, pixelated, you couldn't talk on the phone, freezing screen, Bluetooth connection issues, channels won't change when vehicle is cold, etc. and after multiple attempts of getting it fixed, we had no resolution at ****** *****. ****** ***** failed to look further into the matter, did not try to fix it and said it was an apple software issue and there was nothing they could do. We decided to change dealerships and sever ties to create a new relationship With Acura. Considering i am a loyal customer of about 13 ***** vehicles. When we were filing the paperwork, the salesman and advisor at Acura Morton grove were aware of our radio issue. We mentioned we had rash on the rims as well and our advisor printing our docs told us not to worry. Our original payment was $360, and he said their extended warranty covered the issues we were having with the radio and if we buy the extended warranty, it will be covered. He stated that the rims would be covered for a deductible. All we had to do is schedule our first free oil change and have the vehicle looked at. So, we purchased the warranty. The 3-year ordeal with the radio was finally over. Acura inspected the vehicle and immediately stated the radio needed to be changed. Two weeks later service *** stated warranty depart declined radio swap due to pre-existing cond and rim rash is not covered, only if they are leaking air. Spoke to *** Mgr and informed him what we promised when purchasing extended warranty, he investigated issue and now says he will not fix the radio, rims are not covered and he will remove warranty, but payment will remain the same. He says he is not responsible for what was said and wants us to pay increased payment even if warranty removed.

  

  Business Response

  Date: 02/25/2025

  Hello Ms. ******** & BBB Customer Service, 

  I spoke with my management team regarding this deal.  The reason the warranty isn't valid for the radio is because 'it's a pre-existing condition' under the same ownership (known to owner) running this through warranty would be considered Warranty fraud.  This is why we are unable to submit the claim.  What we can do is CANCEL the warranty the customer's purchase.  The Warranty refund will go to the bank as a credit since there is a lien on the vehicle, this will pay-off the vehicle sooner. We are happy to buff out/correct the scuff on the rim that the customer is referring to.  This can be arranged with ****, our GM- he can be reached at ************************************** or ************. 

  Please let me know if you would like to proceed with cancelling the warranty. 

  Thank you! 

   

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22971840
  
  I am rejecting this response because: we spoke to the salesmans and the finance gentleman at acura morton grove about the issue of the radio.  We informed them this was the reason we were terminating our relationship with ***** of gurnee becuase after numerous complaints with the radio not working, ****** ***** did not fix the radio. We did not want to purchase an extended warranty on vehicle, one becuase he could not reach our $400 payment.  He then said i can do $420, fix the rims and radio and have peace of mind on the car. He stated the rims scuffs would be covered and after the radio is looked at they will replace or fix it with a small deductible.  At the time of service visit i was informed the rims were not covered unless they are leaking air.  Weeks later the radio was denied becuase they said it was a preexisting issue that never had any work done to it. In the end the finance gentleman sold us the extended warranty and said it would be covered.  He did not say the warranty wouldnt not cover the radio becuase it is a preexisting issue. He was well aware of the complaints and issues we were having. I dont feel like we should be at fault since we were misinformed by the finance gentleman. He should of not promised us peace of mind saying they would be fixed.  He said the car is out of warranty and it would be an out of pocket expense but if we get the extended warranty it would be covered.  Why is the finance gentleman not being reprimanded for selling us something he could not guarantee? Why is acura not believing me i would not waste my time if finance gentleman told me the radio is preexisting and not covered. I wouldnt and dont lie and i am being at fault becuase of something your employee said.  I appreciate the rims being fixed and will happily take this offer but i would like acura to stand by what was promised and fix my radio. If they want to cancel my warranty i want my payment reduced to what it was before buying extended warranty. 
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 03/09/2025

  My apologies, I thought I responded. The customers are working with our general manager on getting the radio replaced and the rims will also be handled.  As of last week, we were waiting on the radio to arrive once that happens the appointment will be set with service.  
  thank you! 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The general manager was very helpful and we are very pleased that they will stand by their word and resolve the issue.  Thank you so much for your help.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Infiniti QX60 from this dealership with less than 30k miles. The car had a slew of failing suspension problems front and rear. There was sludge in the engine with potential further damage. The car spewed out white smoke just a few days later prompting me for an oil change (which is what I do standard on a new car) When I voiced my concern they shut me down and blamed it all on me when I just purchased the car and would not even follow up with me. Overall disappointing from a "Premier dealer". Selling a family car for my new family to just stick me with a lemon.

  

  Business Response

  Date: 02/06/2025

  Dear *** *********, 

  I'm sorry to hear you are experiencing issues with the Infinity.  Can you please respond with attachments of the service bills and inspections from the shop you took it to that would show the suspension and engine concerns?  

  Also, my call log shows that we didn't speak with you until about 3 months after your purchase, I can provide that if needed as well.  We would have liked the opportunity to look at the vehicle in our shop when you started experiencing these concerns. 

  Thank you 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22897292
  
  I am rejecting this response because: Hello,
  
  I will attach the service records and concerns within this email. The primary concern is not the suspension as I was accommodated and honored by my manufacturer's warranty. If I did not have that coverage I would be staring at a bill of around $8,000.00, and this dealership was about to leave me with that with no regard. I have genuine concerns about my engine and the health of it. 
  
  To begin I bought this car on October 8th and was told within 3k miles or 3 months if I have any concerns with the vehicle I should contact the dealership. I contacted the dealership and spoke to someone in service about a white smoke coming from the exhaust and to schedule a service visit. My service confirmation was deleted as it was in spam, but I was unable to make the appointment. There was no follow up. My first visit was with ********* only 4 days later to get an oil change to try and resolve this issue. They commented about the failing suspension components and within a couple of days I had a leaking front tire that would not keep air so in the condition it was in it sat in my garage for four weeks until I was able to put a fresh set of tires. I did a web query with McGrath in December with no response. If I have to I will pull my december call log but I left messages to the general manager with no response. On the "acknowledged" call was on December 27th when I asked to speak directly to a manager and I was blamed for everything that went wrong with the car. They would never sell a car in that condition, and they would not even schedule an evaluation or anything. Mind you I bought this car to bring my newborn daughter home days after January 8th. So leading up to January I had to manage fixing this car when available. I had wonderful front end customer service so I assumed they would be accomodating of my situation and with everything. I was mistaken, I took this to the Infiniti of *************** since McGrath Acura left me out to dry. They evaluated my car and called out all of the failing suspension components, they were able to warranty them which was amazing. After changing my oil 300 miles after getting my car they told me there was an excess of sludge in the engine. So I was sold a car with failing suspension components and sludge that produced that white smoke. Even after an engine flush and new oil change less than 2k miles from when I changed it last it still produces that smoke sporadically. I would like for them to pay for the flush and unnecessary oil change, I want them to actually inspect the vehicle and certify that there are no further issues. I have a feeling there is an issue with the A/C unit as well. A car with 30K miles should not have been sold in this condition and this dealership should be held responsible. I just do not need this engine failing due it being sold with sludge in it. I just do not trust them. Let me know if there is any other documentation I can supply. I have my initial ********* visit, my leaking tire replacement (which is what it is), and my inspection and service from Infiniti of ***************. McGrath should have a record of my initial call into service and voicemails I left the **. I understand if they do not want to supply that info, I can pull my call log. 
  

  
  

  Sincerely,
  
  **** *********

  

  Business Response

  Date: 03/07/2025

  Dear BBB and *** *********, 

  Thank you for your response.  We are happy to assist you with the service bills you had performed.  I saw that you attached an invoice for $250 engine flush and $115 oil change.  I will notify my office to cut you a check for $365.  

  As for the A/C - your warranty expires on 3/9/24- I HIGHLY RECOMMEND taking the vehicle into the Infinity dealership TODAY or TOMORROW before it expires and demonstrate to the service team there that the A/C unit is not functioning.

  You mentioned 'white smoke from the exhaust' - this is normal during cold weather months.  All cars will emit steam which appears as white smoke which is condensation from the moisture in the exhaust system. 

  You have a free oil change to use at McGrath (complimentary with your purchase).  Please plan to set that up when needed and we can perform a full inspection during the same visit.  I made notes in our system.  

  Thank you, 

  McGrath Acura of Morton Grove 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22897292
  
  I am rejecting this response because: 
  
  As I was still concerned about the health of this vehicle, the check engine light went on and it read the code P0300. A random/multiple cylinder misfire detected, I have still put less that 3k miles on the vehicle, this is beyond disappointing. Can this be included in the response as well? 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car at McGrath Acura Morton grove IL, the check engine light turned on shortly after purchase. I was told they were not able to fix this and the cost of repair was too much. So I ended up trading in the ********** (original purchase) now the finance company for the trade in has not received the payoff from Mcgrath it has been almost 2 months now. I am being harrased by Ally the finance company because they never received the payoff from McGrath Acura. I now have to seek my legal options as this is stressing me out and affecting my credit score.

  

  Business Response

  Date: 01/29/2025

  Dear BBB, 

  Please see the following notes from our license & title clerk, ******. 
  

  I have been in contact with Mercedes, and she is aware of all the steps that were taken. 
  The first payoff check was never received by the bank.
  I spoke to ******** at Ally, and let her know that we, McGrath Acura would be paying off the car.  I cut another check and overnighted it.
  The check was received by Ally on Jan 23, and cleared our bank today, Jan 29th.  I'm not sure what the holdup was on the part of Ally.
  Attached please find the check to Ally from our bank.

  thanks! 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment.Briefly, we bought a car with many problems, including a severe safety defect. Neither ***** customer service nor the dealership would resolve our concern. There was a dangerous situation involving involuntary braking. Due to this situation, we traded in the car at the same dealership. This is explained in detail in the attachment. Because the first car had a dangerous fault, we feel they should have given us a more equitable settlement as opposed to our having to purchase a replacement.

  

  Business Response

  Date: 09/24/2024

  Dear BBB, 

  I have spoken to my General Manager, **** ********, and our Service Director, **** *********.  Both gentlemen were actively involved in this case.  In regards to the braking concern that Mr. ******* mentions, our service team was NOT able to duplicate the concern.  **** even drove the vehicle home one night to try to get the concern to occur even from a cold start in the morning.  He was unable to duplicate the problem.  Even though the vehicle was operating perfectly while we had it in our shop, Reny met with the customers and agreed to buy the vehicle back and put them in a comparable RDX vehicle.  **** stated they were very happy with the switch.  

  Thank you, 

  McGrath Acura of Morton Grove 

  Customer Answer

  Date: 09/29/2024

   
  Complaint: 22321771
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/30/2024

  Dear BBB, 

  We understand Mr. ********* concern with the first vehicle he purchased.  ************** is not compensating Mr. ******* for the concerns stated in the letter, and we strongly feel that we (McGrath Acura) have done our due diligence by taking the original vehicle back even though we could not duplicate any of the concerns with the braking system as suggested in the letter.  

  Thank you, 

  McGrath Acura of Morton Grove 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty to cover the leather protection clean any spill or rips I have been there 3 times to use this service and given the run around at this point I dont want it anymore they can credit me the money I paid towards my principal

  

  Business Response

  Date: 05/07/2024

  Dear BBB, 

  please see the following notes from our service **** The Drive shift area needed to be cleaned and retested which is not covered by the interior protection plan.  Thank you 

  
  This Client came in on 2/19/23 for a complimentary oil change that was expired by a few months. I authorized an extension for it. She also spilled a bag of rice in the back seat of her car. I explained that was not part of the protection coverage, however we vacuumed it out for her at no charge. She then came in mid-March for a complementary car wash and had food spilled in the back of her MDX. We cleaned it for her at no charge. The last visit was for a check transmission light on 4/21/23 which was caused by spilled food on the push button transmission shifter. The customer declined to approve time to clean out the shifter and retest it. Attached is the Protection Coverage contract that was purchased.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21660747
  
  I am rejecting this response because: what they stated is absolutely untrue.i never had food stuck in the transmission and complementary car was is included in my purchase and not part of my complaint. I was told it will cover the interior cleaning of the leather sit in the case of a spill or stain my kids spilled milk and not rice as stated and I tried to get it cleaned and have been given the run around. I want a refund for the service I paid for since they have declined to honor it  and giving me the run around 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/22/2024

  Dear BBB, 

  We have decided to cancel the customer's purchase of the interior protection.  This will be a FLAT CANCEL and the purchase amount will be applied back to the loan since there is a lien on the car.  We submitted the cancellation yesterday and are waiting for confirmation.  So at this point I don't have a document I can send showing the transaction.  I will email this to the customer as soon as we receive it. 

  Thank you, 

  McGrath Acura 

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with an accident on Feb of this year. I took the car to Gerber collision center. They did most of the work except the front seat belt and air bag mechanism. I contacted ****** accura where I bought the car. I was told that the parts is on back order and accura company doesn't know when the parts will be available. It is more than four months and I am without a car. ***** should atleast provide a loaner to suffice my current need. But they are totally unwilling to do that. Please help me.

  

  Business Response

  Date: 07/05/2023

  Dear BBB and ****************, 

  We are sorry to hear about your accident.  I had our Service Manager, ***************************, look into our parts orders.  **** doesn't see any parts on order for *****************  We recommend that **************** check with ****** on 'Where' the parts needed were ordered from. There are 3 McGrath ***** dealerships in ******* and 4 McGrath Acura Dealerships.  If **************** has additional questions regarding the *****/Acura Seatbelt recall the phone number to call is ************.  

  Thank you! 

  McGrath Acura of Morton Grove 

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MCGRATH IMPORTS, INC. dba MCGRATH ACURA OF MORTON GROVE violated the truth and and lending act.Pursuant to The Truth in Lending Act (Regulation Z) you can be fined up to $5,000.00 for giving false, inaccurate, and fails to provide information which he is required to disclose and in this case MCGRATH IMPORTS, INC. dba MCGRATH ACURA OF MORTON GROVE willfully did when they failed to disclose and provide all information clearly to me a consumer during a consumer finance charge that took place April 5, 2022

  

  Business Response

  Date: 03/07/2023

  Mr ******** purchased his vehicle on 4/5/2022.  He has since put about ****** miles on the vehicle.  We have record of communication with Mr ******** several times since his purchase.  All contacts in the first 8 months indicated no contact was made or that he didn't need anything from us.   We did receive a call from him about 8 months after his purchase.  He stated his screen in the vehicle was not working and wanted us to fix it.  We directed him to our service department if he wanted to get it fixed.   This would be something the he would need to pay for, or seek reimbursement if he purchased an extended warranty.  We did make an extended warranty available to Mr ******** but he declined. 
  

  In the letter received by Mr ********* he addresses several laws that do an apply to his transaction. 

  1) He states we never made him aware of his rights to return the vehicle within 3 days of purchase.   The law states this is not applicable in automobile purchases as long as it is an established business AND only applicable with door to door sales where the transaction occurred in his residence.  Mr ******** visited our dealership and conducted business there.  In addition he stated he was pleased with the transaction when we touched base with him several days later.  We are very confused on why he states he wanted to return the vehicle now?

  2) There are several mentions of Reg Z, loans, and interest charges.   Mr ******** financed the vehicle with American Airlines CU.  He brought us a check for the purchase amount.  There were no finance contracts or similar signed on our premise.  We treated the sale the same as if he brought in a personal check or paid cash.

  My General Manager reached out to Mr ******** today to see if he needed help with an issue that car is having.  He said no and that we just never told him he could return the vehicle.  Mr ******** indicated he hired an attorney.  I would hope he didn't as it would be a waste of his money. 

  We would happily help Mr ******** get out of this vehicle if he no longer wants to own it.  We could set up a time to assess the current condition, miles, and market value.   Mr ******** would be responsible for any payoffs above and beyond market value if applicable.