Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2025, I placed an order with ************ for two ****** Specialty Easterbrook end tables.I received two identical boxes labeled ******, but only one contained the correct Easterbrook tables. The second box contained a completely different and significantly cheaper item: the ****** Regent end table, as confirmed by the included assembly instructions.I immediately contacted ************ and provided photos of the incorrect item and its packaging, as requested. I was told they were waiting on their warehouse team to determine whether the item would be replaced or refunded.Over a week later, they asked for additional photos of the correct items packaging, which I could not provide because it had already been recycled. At that point, they informed me I would need to return both items and pay a 15 percent restocking fee plus shipping, even though I never received the correct second table in the first place.The item I ordered is currently listed on their website at $399, while the incorrect item they sent is valued at just $69. I am seeking a full refund or proper replacement without penalty, as the error was on their end.

  Business Response

  Date: 04/11/2025

  Hello,
  
  I hope this message finds you well.
  
  We sincerely apologize for the inconvenience caused by receiving the incorrect item. We understand how frustrating this must be, and we truly appreciate your patience as we work to resolve this matter.
  
  To rectify the situation, we are prepared to offer a full refund for the incorrect item without requiring its return. However, at this time, we are unable to process the refund due to the chargeback that has been initiated on your account.
  
  If the chargeback dispute were to be closed, we would be more than happy to proceed with the refund process immediately.
  
  Thank you for your understanding. Please feel free to reach out if you have any further questions or concerns.
  
  Warm regards,
  ********
  Customer Support Supervisor
  Bison Commerce

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against **************, a vendor on ******, regarding a fraudulent and misleading transaction. The purchase in question is for a ************* Table which I ordered on February 21 2025, for $293.12 Upon the delivery of the item on March 3, 2025 I unpacked the table only to find that it was severely defective and did not resembled the product as advertised. The table was supposed to be a brand-new, non defective and undamaged product but upon inspection I noticed the following issues:Missing Pre-Drilled Hole: Table missing crucial pre-drilled hole necessary for assembly, rendering the table unfit for use Defective and Damaged Pegs: Pegs required for assembly were defective and damaged, making them unusable Residue and Damage: Table arrived with white residue covering it along with chipped areas and uneven, patchy paint I immediately contacted Amazon to report the issue and they subsequently reached out to the vendor. The vendor requested photographic proof of my claims which I promptly provided. I clearly expressed my desire for a refund, stating that I did not want a replacement due to the poor quality of the table and the false advertising of the product Bison Commerce responded by insisting that I return the defective table in order to receive a refund. Upon attempting to arrange a return shipment I was quoted an exorbitant $437.88 for return shipping which is more than the cost of the table itself. I reached out to the vendor to address this issue, and they insisted that I, as the customer would need to pay this unreasonable return shipping fee It is my belief that Bison Commerce is engaging in fraudulent practices by attempting to charge customers excessive fees for returns of defective or misrepresented products. I did not order a defective itemI paid for a brand-new product and instead received a damaged, defective table. Now, Bison Commerce is demanding that I pay more than double the price of the item to return it

  Business Response

  Date: 03/24/2025

  Hello,
  
  I hope this message finds you well. I sincerely apologize for the inconvenience you have experienced with your recent order.
  
  We understand and acknowledge that the merchandise you received was defective, and we are genuinely sorry for the frustration this has caused. In an effort to resolve this matter, we offered a replacement; however, we understand that this solution was not suitable for you.
  
  As per our return policy, if a replacement is declined, the merchandise can be returned for a full refund. Please note that the return shipping cost is the responsibility of the customer. For your convenience, Ive attached our return policy for your reference.
  
  Once the returned merchandise reaches our facility, we will promptly process the refund.
  
  To assist you with the return, please find the necessary details below:
  
  RMA JAC1225
  *********************************************************************
  
  Should you need any further assistance, please dont hesitate to reach out. We are here to help.
  
  Best Regards,
  ********
  Bison Commerce Customer Support Supervisor

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23102910
  
  I am rejecting this response because: the shipping fees are double the cost than the table itself.
  

  Business Response

  Date: 03/25/2025

  Hello,
  
  Thank you for your prompt response.
  
  To address the issue, we are still able to send a replacement and would be happy to do so at your earliest convenience. We will ensure that it is shipped as quickly as possible.
  
  Please let us know if this solution works for you. If a replacement is not suitable, we completely understand, and you may return the merchandise using the following return instructions:
  
  RMA JAC1225
  ***********************************************************
  
  We appreciate your understanding and look forward to resolving this for you.
  
  Best regards,
  ********
  Customer Support Supervisor
  Bison Commerce

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a sink that came in 3 boxes. One of the boxes was damaged. The product was so poorly made that ******* refused to assemble it stating that it would fall apart when used. I requested a refund and it was approved. I went to return the items both at ***************, which it came from and *** and each box would have cost over $200 the total over $700 which was more than I paid for item. I reached back out to customer service and they told me to find another carrier. 

  Business Response

  Date: 03/19/2025

  Hello,
  
  I truly apologize for any inconvenience this situation may have caused.
  
  I would like to kindly inform you that, in accordance with our return policy, the customer is responsible for covering the return shipping costs. For your reference, I have attached a copy of our return policy for further clarification.
  
  Typically, we apply a 15% restocking fee on returns. However, in this case, we are happy to make an exception and waive the restocking fee to help make this process a bit easier for you.
  
  Please follow the return instructions below to complete the process:
  
  RMA JAA5346
  *********************************************************************
  
  Once we receive the returned merchandise, we will promptly process your refund.
  
  Thank you for your understanding and patience. If you have any further questions or need assistance with the return, please don't hesitate to reach out.
  
  Best Regards,
  ********
  Bison Commerce Customer Support Supervisor

  Customer Answer

  Date: 03/28/2025

  Complaint: 23065461
  
  I am rejecting this response because: The case has not been resolved. Seller is wanting product to ship to CA and not IL costs to ship exceeded $600 and is more that the purchase price.
  
  Sincerely,
  
  ***** Gaffney 

  Business Response

  Date: 03/28/2025

  Hello,
  
  Thank you for reaching out to **. We completely understand that this situation is less than ideal, and we sincerely apologize for any inconvenience it may have caused.
  
  As outlined in our return policy, the customer is typically responsible for the return shipping costs. However, in light of the circumstances, we are happy to make an exception and waive the 15% restocking fee.
  
  For your convenience, please find the return instructions below:
  
  RMA JAA5346
  ***********************************************************
  
  Best regards,
  ********
  Customer Support Supervisor
  Bison Commerce
  
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23065461
  
  I am rejecting this response because:

  The cost of the items well exceeds the price paid for them and they know it. Thats how they stick you with products that are poorly manufactured. No one would expect to pay $600+ to return something.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB- After making the mistake of not looking at reviews for it be on here or it's big business storefronts, I purchased a cheap 36 inch bathroom base vanity, 4 foot base made out of particle board. Upon arriving all looked good after unboxing the left base sides of the cheap board was crumbling, with ******** board it could be from storage, shipping, production, defect. But given the box wasn't smashed in I presume that not it. I bring it up to customer service asking for a return for refund and apologizing for being a pain, instate I will buy a real wood or porcelain one for durability from their platform as the shipping speed was good. {$49} ORDER KEEP IN MIND 1s-gent request 6 photos all specific of the item. 2- shipping box photos. And it in the box (keep the item for 45 days the carrier will come by and Inspect it)???3- Our policy states if a item arrives damaged or defective to receive a refund you need to cover all the return shipping...? My return shipping for this 40 pounds particle board is $8 less than my order. So for using this platform to shop online I receive no product, and I lose all my money. I've went back and forth all day with these guys they refuse to refund me. I got in the BBB to read reviews, to all reading this. Every single complaint for this store is what I just told you. Refund/return/incorrect item *******/******/ all the stores hundreds of the same issue. I was sent a broken item, and due to me choosing this store I lose my money. And receive nothing. My order was 49. Ground fed ex and *** lowest was 39-41$. I will gladly return this stuff, I just ain't paying to return it when I'm not why it's broke. All I want is my 49$ refund at this point. Given the obvious and they refuse this, I ask you post this on public review to warn future consumers.

  Business Response

  Date: 03/14/2025

  Hello,
  
  I sincerely apologize for the inconvenience this has caused.
  
  We fully acknowledge that the merchandise arrived in an imperfect condition, and we understand how disappointing this must be.
  
  To make it right, we have processed a full refund for your order.
  
  Please find the attached invoice as proof of the refund.
  
  Thank you for your understanding, and please dont hesitate to reach out if you have any further questions.
  
  Warm regards,
  ********
  Customer Support Supervisor
  Bison Commerce
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to be investigated and taken off of ****** as a third party seller IMMEDIATLEY. I purchased a forest green counter stool and it came DAMAGED. A huge hole was in the seat and many hanging threads as well. I contacted the seller immediately only to be told by rep ***** that I can return the item for a partial refund. Why would I be getting a partial refund you ask? Because they will not cover shipping. They stated they would deduct $30 for shipping. So to clarify, YOU ARE GOING TO BE CHARGED SHIPPING EVEN THOUGH THEY SENT A DAMAGED ITEM WITH A HOLE. Then ****** told me they can send a replacement or pay for repairs. LOL like I would believe they would do anything to give me any money back. So now, I am trying to use their return shipping label to give this item back and its a FAKE LABEL. I am now dealing with ****** to try to get refunded as they said this seller has had MANY complaints.Also BISON, ****** is one of the worst **** I have ever dealt with and I was in customer service for 5 yrs. I would never treat any customer the way she treats them. I have also sent an email to the ***** Commerce CEO and head of support. Bison, do not message back with your useless offers for a replacement or replacement parts. This item cannot come apart so its USELESS. I want a FULL refund and a shipping label to SEND YOUR DAMAGED ITEM *********** They are trying to scam you into keeping damaged items and will not give you your full refund. They will also lie and tell you that they are sending you a label when they are not sending a real one to you. DO NOT BUY FROM THIS COMPANY!! Just pay the extra money and purchase from the companies white labeling the item if you MUST BUY.

  Business Response

  Date: 03/14/2025

  Hello,
  
  Im truly sorry for the inconvenience this has caused.
  
  We completely understand how disappointing it must be to receive a defective product.
  
  To resolve the issue, we offered the following options:
  
  A discount if you chose to keep the item
  A replacement option
  
  Since neither option was selected, we provided you with return instructions, in line with our return policy, to ensure you could receive a full refund.
  
  I can confirm that the item has been returned, and the full refund has been successfully processed.
  
  Please find the attached picture as proof of this.
  
  Thank you for your understanding, and please feel free to reach out if you have any further questions.
  
  Warm regards,
  ********
  Customer Support Supervisor
  Bison Commerce
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/02/25 I placed an order on Amazon, order # ***-2508489-3120214 for a table (LeisureMod *****" Stackable Side Table) a total of $ 77.1, I placed order for pick up at pick up location SAVE A LOT *************************************************************************. When placing the order no information came up, such as "SELLER DOES NOT DELIVER A PICK UP LOCATIONS", therefore I finish submitting the order. On 03/04/25, ***** carrier tracking # *********** status the order as delivered on Amazon site, but i never received a CODE that identifies which locker # was order placed, instead shows as delivered at ******************************************************************************* signed by S. Hereby. After seeing this called ****** on *** reply will notify seller about this issue. That day I went to SAVE A LOT ***************************************************************** to see if my item was delivered there, however there were only lockers & is obvious table wouldn't fit, neither item next or on top of the lockers, asked staff if a table were deliver they said all packages goes into the lockers. Proceed to contact seller through ****** site making a claim, about item was not delivered inside locker, why driver just leave item outside since no one knew about a table delivered. Seller refuse refund or replace my order just because driver delivered, but 1st to who? if is a pick up location why deliver it instead taking order back until contact owner ? After few emails with "Case Manager ******" from ****************** she end up saying there is nothing else they can do. When ****** Orders provide a picture when delivered at location as proof, there was no picture, plus I placed an order for pick up & never got a code to pick up my order, instead was "DELIVERED" WITH NO SECURITY at a pick up location, where most likely IF IT WAS DELIVERED GOT STOLEN, OR PERHAPS WAS NEVER DELIVERED AT ALL. None of this is my fault and company ****************** must take responsibility of it, besides the bad service steal my money since i never received the item. 

  Business Response

  Date: 03/07/2025

  Hello,
  
  I sincerely apologize for the inconvenience this situation may have caused.
  
  We have thoroughly investigated the matter with ****** and according to their records, the shipment has been confirmed as successfully delivered to the address provided.
  
  For your reference, I have attached the proof of delivery document.
  
  I kindly ask that you double-check the area around the delivery location, as its possible that someone else in the building may have accepted the package on your behalf.
  
  If theres anything further I can assist you with, please dont hesitate to reach out.
  
  Warm regards,
  ********
  Customer Support Supervisor
  Bison Commerce

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, I placed nearly $600 order for barstools that the company previously confirmed had a seat height of 24. Upon receiving them, the height is not what they represented and is too tall for my island. They misrepresented the product, which I otherwise would not have purchased, and Im now responsible for several hundred $ in shipping and restocking fees. This business needs to be held accountable for misrepresenting customers.

  Business Response

  Date: 02/12/2025

  Hello,
  
  I sincerely apologize for any confusion or inconvenience this may have caused.
  
  Please allow me to clarify the dimensions of the item you ordered, as provided:
  
  Length: 19"
  Depth: 21"
  Height: 42"
  
  The item is a 24" Counter Height Stool. As a standard, all counter stools are designed to be 24" in height, which is measured from the ground to the wooden seat. Please note that this measurement does not include the height of the cushion, as cushion sizes can vary from chair to chair.
  
  We completely understand your concerns and would be happy to assist you with the return of the merchandise. Once the item reaches our return facility, we will promptly process a full refund.
  
  Please follow the return instructions below:
  
  RMA ******* (BIO01-VO)
  *********************************************************************************
  
  Best Regards,
  ********
  Bison Commerce Customer Support Supervisor

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my letter to Bison Commerce it explains everything:I am so angry. I ordered a table on January 4. I ordered it with you because of your delivery date. Otherwise I would have ordered it from someone else. I paid more than I would have with another company. Was that why you lied about the delivery date. I was told I would receive it by the end of January or February 6th. Then I got a text saying to call to set up date. The operator said they wouldnt be delivering until the middle to end of March. I called ******. They said they had contacted you and you would contact me. Nothing. I called again they said you were resolving the issue, they contacted you again. ****** once again said you were going to contact me. Again, nothing! Then the status changed on my ****** it said out for delivery by 8 p.m. . Nothing! I missed my ** appointment waiting all day. Then I called Amazon AGAIN. Now they say it wont be until the 12th. Are you kidding me? We moved in to ******** my over a month ago. Our furniture POD wont be delivered until next week. We have tv trays and an air mattress. I thought I would at least have a table to sit at. I never write reviews. But I am going to write the most scathing review I can think of on you. And I am calling the manufacturer and contacting the BBB. You have very bad review there wish I would have checked first. Your communication is horrendous, your service is nonexistent, and your scheduling department doesnt have a clue what they are doing.Very very angry.

  Business Response

  Date: 02/14/2025

  Hello,
  
  I sincerely apologize for the inconvenience and delay you experienced with the delivery of your shipment.
  
  I am pleased to inform you that the shipment was successfully delivered on February 12, 2025. We truly appreciate your patience throughout this process.
  
  At your convenience, could you kindly confirm if the item arrived in perfect condition? Your satisfaction is our priority, and we want to ensure everything meets your expectations.
  
  Thank you once again for your understanding.
  
  Best regards,
  ********
  Customer Support Supervisor
  Bison Commerce

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 stools and they ALL have dents, scratches, hideous welded parts and chips of paint missing on one of the backs and a giant scratch across the back of another one. The craftsmanship is that of a child and it should have never passed quality control. We originally spoke about replacing them, but when I read the reviews AFTER I purchased them, many people had the same problem. I ordered these stools because I LOVED them on the website, however they ARE NOTHING like the picture they show. It shows sleek lines and clean finishes. These are anything but that. I DO NOT want these stools and I should not have to pay for shipping because of their inaccurate website pictures. I have filed a dispute with my credit card company. The customer service girl was rude and not helpful at all. This company is the WORST and would NEVER recommend them to ANYONE EVER. This is not how you run a business. I have read many complaints on here about the items being damaged and it should not be the customers problem to pay for the return when the items are not what they look like on their website and ESPECIALLY when they are dented, scratched and look like c***

  Business Response

  Date: 01/29/2025

  Hello,
  
  I sincerely apologize for the inconvenience this has caused you. We understand how frustrating it can be to receive an item that is not in perfect condition, and we truly appreciate your patience as we work to resolve this matter.
  
  We acknowledge that a dispute has been opened for this transaction. Given the circumstances, we are currently able to offer a return for a refund.
  
  Please find the return instructions below:
  
  RMA: ******* (BIO01)
  Return Address:
  ********************************************************************************
  
  Once the merchandise arrives at our return facility, we will promptly process your refund.
  
  If you have any further questions or need assistance, please dont hesitate to reach out. 
  
  Best regards,
  ********
  Bison Commerce | Customer Support 

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dining room set off Amazon and I filed a complaint with the Customer Bison Commerce. We received the table and chairs on ***** and opened the next day, we sent them an e-mail about the color and requested a refund then. They offered us a credit of ****** after discussing with my husband we decided to accept the credit of ******. We did not notice the crack, until we used the table on Christmas Eve. I sent them a e-mail that day requesting a refund. Instead with no notification they sent me another table top. It was cracked too. I notified them immediately of the second table top. I sent them pictures of the crack on both tables and the packaging. The packaging was very minimal. I did not ask that they send me another top. I wanted a refund. They have told me they will not refund me the $564.00 as it is over the 30 days by 1 day and they will not take the cracked furniture back. All I want is my $564.00 back.

  Business Response

  Date: 01/17/2025

  Hello,
  
  I sincerely apologize for the inconvenience you've experienced. I understand how frustrating this situation must be for you.
  
  After reviewing your case, I would like to inform you that the defect was reported outside of our 30-day return window. As outlined in our return policy, we ask that any issues, including defects, be reported within 30 days of receiving the product. Ive attached a copy of our return policy for your reference.
  
  That said, we did make an exception in your case by shipping out a replacement for the defective tabletop.
  
  Due to the timing of the report, we are unable to offer an additional resolution at this time. We truly value your business and regret that we are unable to assist further in this particular instance.
  
  Thank you for your understanding, and please dont hesitate to reach out if you have any further questions or concerns.
  
  Best regards,
  ********
  Bison Commerce Customer Support Supervisor
  
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22801616
  
  I am rejecting this response because:

  The table has got manufacturing issues.  Both Table tops are cracked in the same spot.  With the second table just sitting there we found another crack.  It seems to be where the table leaf is connected.  With it only being 1 day, I would think it would be better business practice to give me my money back.  It was the quickest turn around that I could provide.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/22/2025

  Hello,
  
  I deeply apologize for the inconvenience youve encountered, and I completely understand how frustrating this situation must be for you.
  
  After reviewing your case, I want to let you know that the defect was reported outside of our 30-day return window.

  As stated in our return policy, we request that any issues, including defects, be reported within 30 days of receiving the product.
  
  However, as a courtesy, we made an exception in your case by shipping a replacement for the defective tabletop.
  
  Given the timing of your report, we are unable to offer further resolution at this moment. We truly appreciate your business and regret that we cant assist further in this instance.
  
  Thank you for your understanding. Please dont hesitate to reach out if you have any additional questions or concerns.
  
  Best regards,
  ********
  Bison Commerce Customer Support Supervisor

  
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22801616
  
  I am rejecting this response because:  

  Due to receiving the table at Thanksgiving time and then finding the crack Christmas Eve and it only being one day I think there should be some  consideration given.  I have had to go buy another dining room set and I cant afford both.  It seems that they would stay by their product.  Given the nature of having to order on-line and only being off by one day seems unreasonable.  I realize they sent a new top but they never told me that they were and when I requested the refund in the e-mail they did not respond right away and tell me that it was past the 30 days by one day.  They just sent me a new top.  They  did not respond until the informed them that the second top was cracked.

  
  Sincerely,
  
  ***** ******