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            Business ProfileThird Party Pet

            Call Center

            Contact Information

            1733 Park St Ste 300

            Naperville, IL 60563-4863

            Visit Website
            (630) 687-9155

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            10:00 AM - 8:00 PM
            10:00 AM - 6:00 PM

            Customer Reviews

            1.31/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            From retail to the wholesale of products and services, Third Party Pet provides solutions and services to business clients as well as direct consumer assistance. We specialize in customer service needs, lead management, and graphic design. 

             

            Business Details

            Location of This Business
            1733 Park St Ste 300, Naperville, IL 60563-4863
            BBB File Opened:
            4/16/2013
            Years in Business:
            12
            Business Started:
            11/1/2011
            Business Started Locally:
            10/1/2011
            Business Incorporated:
            11/4/2011
            Type of Entity:
            Corporation
            Number of Employees:
            70
            Alternate Business Name
            • Kennel Club Registrations
            • Registration Frames
            • Pawsitive Distribiution
            • Pawsitive Registrations
            • Solutions.Pet
            • TPP Registrations
            • Pawsitive Solutions Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            10:00 AM - 8:00 PM
            Su:
            10:00 AM - 6:00 PM
            Business Management
            • Mr. Adam Stachowiak, Chief Administrative Officer
            Contact Information

            Principal

            • Mr. Adam Stachowiak, Chief Administrative Officer
            Additional Contact Information

            Fax Numbers

            • (877) 265-5777
              Other Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am writing to formally file a complaint against Solutions.pet due to their lack of customer service and refusal to reimburse us, despite being well within our rights as per the contract we signed when purchasing a sick puppy under their warranty.Since May of 2023, I have been misled and provided with various excuses by the company. Despite providing all necessary receipts and vet documentation, proving our puppys pre-existing illness at the time of purchase, the promised reimbursement has been delayed for months.The financial burden has become overwhelming, as we have accumulated over $800 in veterinary expenses. Unfortunately, the covered vet for the warranty has been uncooperative, leaving our puppys health issues unresolved.I feel helpless as a small consumer facing a company of this magnitude. My only desire is to receive a prompt response from Solutions.pet, offering a fair resolution rather than more excuses.I kindly request your assistance in resolving this matter and urge the company to take immediate action to address our concerns and fulfill their obligations.Thank you for your attention to this critical issue. I look forward to hearing from you soon.
            Read More
            Read 18 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Amber-Lynn J

            10/16/2023

            Absolute scam! We purchased a puppy through puppyland and we were told to expect a call from AKC to finish her registration. We recieved a call from this company claiming to be AKC (they are not as I'm reading here and several other places) and they told to be able to complete registration that we had to spend $200+ to be able to register her AND get a few things with her name on it. When we asked if we could opt out of getting the stuff and just complete registration we were told no registration and the stuff cost $200+. After speaking with the store we purchased her from they stated we should not have paid anything. Scam scam scam.

            Third Party Pet Response

            10/17/2023

            We appreciate your feedback greatly. Our role is to assist customers in completing their puppy's registration with the ******** Kennel Club, which is included with the purchase of your puppy. In addition, we offer optional products specifically crafted to ease the process of welcoming your new puppy home.While it is highly recommended to purchase these items, it is important to emphasize that the purchase is entirely optional. We hope this has addressed your concerns. Your refund for the purchase will be processed and should reflect in your account within the next five business days. If you have any questions or additional feedback, please don't hesitate to get in touch with us. We wish you a wonderful day.
            Read 12 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

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