Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Positive Payment Solutions has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Positive Payment Solutions

              2863 95th St Ste 143-523 Naperville, IL 60564-9005

              BBB Accredited Business

            • Positive Payment Solutions

              2507 Freeland Ct Naperville, IL 60564-5878

              BBB Accredited Business

            Business ProfilePositive Payment Solutions

            Credit Card Merchant Services
            Multi Location Business
            BBB accredited business

            Contact Information

            2863 95th St Ste 143-523

            Naperville, IL 60564-9005

            Visit Website
            (877) 840-4905

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/16/2019

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Positive Payment Solutions has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Positive Payment Solutions

                2863 95th St Ste 143-523 Naperville, IL 60564-9005

                BBB Accredited Business

              • Positive Payment Solutions

                2507 Freeland Ct Naperville, IL 60564-5878

                BBB Accredited Business
              Location of This Business
              2863 95th St Ste 143-523, Naperville, IL 60564-9005
              BBB File Opened:
              5/18/2018
              Years in Business:
              6
              Business Started:
              9/6/2017
              Business Incorporated:
              9/16/2017
              Accredited Since:
              9/16/2019
              Type of Entity:
              Corporation
              Alternate Business Name
              • Positive Payment Solutions, Inc.
              Business Management
              • Mr. Michael Martin, President
              • Ms. Janelle Parisi, Manager
              Contact Information

              Principal

              • Mr. Michael Martin, President

              Customer Contact

              • Ms. Janelle Parisi, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/22/2022

              Complaint Type:
              Product Issues
              Status:
              Answered
              Our Business (Doggy DTails, LLC used the payment processing services of this Business from 2018 until 31 Dec 2021. We notified the business of the Sale of our Business on Dec 2, 2021 and were instructed TO return the equipment which we did and they acknowledged receipt of the equipment and all remaining transactions processing were accomplished. We were then charged $595.00 for some unknown reason. I spoke to ******************************* and she said she would look into it and we have not been able to locate her as she will not answer her phone and there is no message capability. We have e-mail traffic from her acknowledging the termination of the account. On March 4, 2022 my husband was able to contact the agency (****) and he stated he would pass the information and to this date we have not heard from them. We would like a refund of this unauthorized charge of $595.00. We have signed copies of our contract and it has no penalties, the equipment has been returned. We want this refund ASAP. Please contact us at ************ With any info. We reserve the right of further action if we do not hear from them soon. Thank You.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kyle U

              12/21/2021

              Disreputable company! *************************** does not do her job and in essence stole money from our company! We are a glass company and on occasion need to process large credit card transactions. We have been in business successfully for almost 20 years with very good credit history. Their risk management team refused to process the transactions so we were forced to find another company to process our credit card transactions. In March we emailed ******* to cancel our service which she replied via email she had closed. She did not process closing our account! The ************** continued to charge us monthly fees for four more months and charged us for the denied charges amounting to $1124.03. We finally were able to get the monthly fees stopped and were guaranteed by *********************** that a refund would be processed. After many phone calls and emails we still have not received any refund. ******* did not do her job and took money she did not earn. DO NOT USE THIS COMPANY FOR YOUR CREDIT CARD PROCESSING! SCAM ARTISTS.

              Positive Payment Solutions Response

              01/28/2022

              It is unfortunate this occurred to this customer and as their refund was requested for them in August, it was apparently not received by them which we were never notified. We again requested the refund and were notified by this customer they did receive the full refund amount requested as of this date. It is always our policy to do the right thing, and again, we find it unfortunate that this happened to the customer whether we agree with their assessment or not. We also find it unfortunate that they found it necessary to use derogatory, defaming and angry language, but do empathize with them as they felt they had not gotten a resolution. This is the 1st occurrence of anything like this and was an unfortunate breakdown in communication for which we have put processes in place to ensure it cannot happen again. Our customers are always our priority.

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.