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Business Profile

Fast Food Restaurants

Wendy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

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Complaint Details

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  • Initial Complaint

    01/27/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    01/01/2023 On the first of the year, a little bit after 5pm, we placed an order online and made the payment. Online ordering system was up and running. It had no warning to customers about the store closing early that day. When I showed up at the location, the doors were locked. Behind the window, they said they were closed and I should cancel the order. There was not option to cancel the order and the employees were not helpful. I immediately reported it on wendys.com - contact us, but I have not heard from there. When I try to call ****************, I can never get to a person to speak with. We paid $40.41 for nothing. Id like to be refunded this amount.1560 ************************************************* Order ID: *********

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BBB Rating & Accreditation

B-

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Years in Business: 14

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1560 N Route 59

Naperville, IL 60563-9087

Visit Website
(630) 961-9683

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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