Business ProfileforWhite Glove Inspections, LLC

My name is ********************** I purchased a condo in September 2022 and hired this company White Glove LLC to do my inspection in August 2022 prior to closing on my property. I did not use my air conditioner when I initially moved in as it was not hot enough outside for it. May/June 2023 is the first year I am using it. Well, it did not function as designed due to the return ductwork MISSING entirely. My HVAC unit was using air underneath the unit as the return instead of pulling air from each room. Unit is located in my bedroom closet. It is an all-in-one heating and air conditioner - MagicPak. Well since it cannot return air from the rooms and rest of my condo back to the unit, it was not working properly so I had a HVAC company come out and install a return system that they ran in my attic - it cost $1,350. I contacted White Glove and ************************* came out June 1, 2023 to take a look at what was going on and he told me in person that they did indeed miss this in the inspection. He claims I did not need the ductwork and that I could have cut holes in my walls and slapped vents over them near the unit and it would have been fine and that I went above and beyond what was needed. Well, **************** I hired told me what they did was the proper way to do it. ************************* is not an HVAC specialist nor is White Glove LLC. ************************* then tells me a few days later they want to give me $500 in exchange for release of claims form I needed to sign in order to get the money. Well, I wanted to be reimbursed the full $1,350 which I told them. *********************** then called me June 10th and told me they are canceling ANY money offer and they are not responsible for anything. I find that really unprofessional that just because I didnt agree to a payment from them that wasnt even close to what I paid now they are not willing to help at all.