ComplaintsforChervon
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an Ego Power+ mower from ****** (receipt attached) on 8/6/2023. I used the mower maybe 10 times total. It stopped working on 4/30/24. I registered the mower/battery and submitted a claim on 4/30/24. It has been with ****'s Small Engine in *************, ** since 5/1/24. It is waiting on a back ordered part, with no defined date of delivery or resolution. I would like to return the mower for a full refund or replacement, as I have been unable to mow my lawn for almost 2 months. I have had to pay a contractor to mow the lawn weekly for the last 6 weeks.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an *** LM2100 lawnmower at ********** in April, 2020. In June of 2021, *** agreed to replace a defective battery that came with the mower. I received the replacement battery (serial number *** ************* on June 17, 2021. This battery will no longer charge fully, usually charging to only 60%. Consequently, the battery last only about 30 minutes, whereas it used to last ***** minutes. I contacted *** to have this battery replaced, as it is within the 3-year battery warranty period as shown on the *** website. The person I spoke with at *** customer service insisted the warranty only applies to the original date of purchase. ***'s warranty page only states warranties apply to the original purchaser, saying nothing about the original date of purchase.The two *** customer service reps I spoke with said a supervisor would be contacting me, but none ever has. The case number with *** is 02181765.I'm only asking that *** honor its 3-year battery warranty, and replace the defective battery they sent me in June, 2021.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. Date of Transaction was on July 28, 2022 2. $882.90 was for the Ego mower, charger and battery 3. There was a three year warranty on the battery.4. I have tried to call the Ego phone numbers dozens of times and no one answers the phone. (1-855-EGO-5656) ***************) The battery is defective. I would like a new replacement battery but there is no way to communicate with this company. There is no email address that will help me with my dispute.5. I cannot communicate with a business that does not answer their phone nor provides and alternate contact method.6. I went to the website and filled out the warranty information.Initial Complaint
06/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ego is not honoring a valid warranty claim on their 10 amp hour battery. They ask for information they already have(such as a receipt) which was provided at the time of product registration. Then when you provide the info again,they do not respond. It is clear that they want to discourage people from following up with their claims. I had to buy a lawn mower to cut my grass because their battery failed.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a new ego mower from Lowes last year that came with a 10 amp battery. The battery is not working now. When I called customer service they were extremely rude and tried to tell me my product is out of warranty because it was purchased from *********** It was not, I purchased it from Lowes. Then he proceeds to tell me that there is no purchase date attached to my mower while being extremely rude and condescending.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my EGO mower 7/6/2020, company has a 5 year limited warranty. This past weekend I was attempting to replace the mower blades when the securing bolt broke, leaving the body in the middle shaft and the head/blade system separated. I've been in communication with EGOs customer service via ******** Messenger and today they tell me that they will not be helping any further as the breakage is due to "misuse and neglect." They cite that the misuse is from not changing the blades in a timely manner and neglect in the form of corrosion on one part. My counter-argument was the blades currently show no sign of damage and I was only looking to change them recently as my grass showed signs dull blade cut with the last mowing. The part they claimed showed corrosion was not ***** at all, it was dirt/soot on it, the part clearly is not corroded. I feel that because they were running out of ways to escape honoring the warranty, they made up an excuse (each question they asked they accepted my answer and their final rounds of questioning they started off with "lastly...").Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
EGO Case #: ******** Purchased EGO LM2130 Mower from Lowes 3/24/24. It was defective, returned same day for identical exchange. On 5/24/24 the second mower also became defective. I contacted EGO Power Equipment, explained problem. Agent took me through a few trouble shooting tests which showed the mower was defective. Agent asked where I lived, saying he would find a warranty repair center that was an acceptable distance from my home. The agent said repair center was Ace Hardware in **********, **. After googling address it showed a 1 hour 16 minute drive time. I explained to the agent that this was excessive. After dropping off, driving home, then driving to pick up, then home again I would be driving for 5 hours 4 minutes. Agent said that by EGO standards this was considered a reasonable amount of driving. I told him mower was two months old & used 6 times, could they exchange it? Agent said EGO's Warranty policy stated it had to be repaired provided I lived within a reasonable distance to a repair center. So EGO considers 5 hours 4 minutes of driving to be reasonable! I argued the unfairness of this and demanded a solution that didn't burden me with a 5 hr drive. Agent cut me off saying EGO could do nothing more for me and disconnected the call.I believe EGO has failed to provide adequate warranty repair center coverage within the area in which they sell their product. For instance, I live 12 minutes from the Lowes store where EGO sells their products and where my mower was purchased, but I live 1 hour 16 minutes from their repair center. That constitutes a driving ratio difference of Sales to Service of 6 to 1, which is excessive even by the most liberal of standards. Given the circumstances I am requesting BBB ask EGO Power Equipment (AKA Chevron) to offer a more equitable solution to this problem. A reasonable solution could be "a replacement mower unit" or "providing roundtrip shipping/transporting for completion of warranty repair work".Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 9/24/24 I purchased an Ego LM2114 Electric Lawn Mower. I used it 3 or 4 times last year. I stored the battery appropriately indoors and this year when the battery is fully charged, it only lasts between ***** minutes. They advertise 55 minutes running time on a fully charged battery. 30 minutes is NOT enough time for me to mow my lawn and I have to recharge it ( over an hour) and then finish it off. This is FALSE ADVERTISING or at the very least a defective battery. I called up Ego and they denied that the battery is faulty and denied the warranty claim. Upon doing research on the internet I see plenty of other people have the same problem and also this company is rated an "F" by your agency.Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a LM2156SP G3 21in Flagship SP lawn mower plus a 2 year warranty from Lowes on 7/20/2023.A month later when I attempted to use the lawnmower, I discovered it did not work. ***** would not allow me to return the law mower stating I had to contact the manufacturer. I was informed by ***** that I could request an authorization number from the manufacturer and Lowes would send the lawnmower out for repair.Each time I try to contact the manufacturer I spend no less than 2 hours waiting for someone to answer the phone. I am given the run around when asking for the authorizarion code. Instead I am redirected to a service center for repair. In addition, I am asked to provide a payment deposit for the service center to inspect the mower!Are these people serious? I have never used the mower. It is brand new, but defective and non-functional. It has been close to a year and I am still unable to resolve this matter. I have not been successful is locating a corporate phone number to help with the resolve.I just want a brand NEW replacement for my NEW defective mower.Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a trimmer unit with battery and charger from Lowes in 5/29/23. Warranty is 3yrs on battery. I only get 10min of use out of battery and have contacted the company. They agreed to replace and upgrade the battery on 5/14/24. My account with *** shows the order was placed. Today/5/24, I still have no battery and now my account doesnt show an order. Attempted to call and leave a message and wait for a call back. Company is terrible at returning calls.
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Customer Complaints Summary
207 total complaints in the last 3 years.
94 complaints closed in the last 12 months.