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Business Profile

Maid Service

Merry Maids of Naperville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maid Service.

Complaints

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Complaint Details

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  • Initial Complaint

    06/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    A comparison of what was shown on the website and how merry maids lived up to the language of performing various cleaning jobs every two weeks in March and April 2023 comes close to deceptive advertising. Various phone calls to the office always harvested many "sorry's" and window dressing, but no action or make-up plan to put things right and make then conform to the website language. Various examples over time were missed bath and kitchen countertops, lamp shades, dirt on carpet in MBR, standing water on wooden floor in half bath, dirt under various sofa pillows and leather couch pillows. I will not recommend their performance to anybody intending to hire them because it was a disappointment for us every time the merry maids showed up. Having moved away from the ***** area precludes any make-up or similar work and leaves a refund as the only workable solution.

  • Initial Complaint

    10/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased service to do deep clean on newly purchased apartment for June 8th, 2022. Company sent one person, who was unable to do the work by herself. Employee phoned company for assistance, was denied. Stayed 8 hours and was not able to complete job. Sent dissatisfied message in survey. No response. Emailed company on August 9th. Was told owner would review issue. No response.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 8

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

600 Industrial Dr Ste 101A

Naperville, IL 60563-3978

Visit Website
(630) 687-9765

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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