Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Advantage Acura of Naperville has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAdvantage Acura of Naperville

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/2020

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Advantage Acura of Naperville is a new car dealership that also sells used cars. They feature an service enter and new parts department. Services include all automotive repair &  maintenance, oil changes, transmissions, air condirtoner services, new tires and much more. Serivice center hours are 7:30 AM - 6:00 PM Monday - Friday and 8:00AM - 4:00 PM Saturday, closed Sunday.

    Business Details

    Location of This Business
    2275 Aurora Ave, Naperville, IL 60540-1003
    BBB File Opened:
    11/10/2020
    Years in Business:
    3
    Business Started:
    8/31/2020
    Business Incorporated:
    8/31/2020
    Accredited Since:
    12/1/2020
    Type of Entity:
    Corporation
    Number of Employees:
    60
    Alternate Business Name
    • Advantage of Naperville, Inc.
    Contact Information

    Customer Contact

    • Ahmad Ali, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/22/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    This complaint is regarding fraud through deception. On January 20th I went to Advantage Acura in Naperville Il to purchase a vehicle that was advertised as a Certified Used Acura MDX. Their advertisement was offering the car for $34,860. I traded in a paid off 2017 Acura RDX. They played the numbers game like always. They added erroneous fees for the of over $3500 and added them onto the price of the purchase price of the vehicle instead of showing them as fees in the deal. This subsequently made the purchasing price over $37,000. I realized I was being defrauded as I sat right in front of them. I stood up for myself. The finance person got the manager who told me I was pretty and intelligent so he would "try to make things right and give me more money for my trade-in and adjust the price down." Even at that, the vehicle is still over the advertised price. He then proceeded to tell me that they advertise low to get a person in the door and then add all the erroneous fees because they can't compete with Carmax and Carvana. I texted my best friend, whom unbeknownst to me, made an inquiry through their web about the exact car, essentially having my back. She asked if the price posted was the price out the door and if there were additional fees. She was told yes that's the price and the fees are the standard tax, title, license, document and dealer fee. Please see the attached chain of emails regarding her inquiry. You can see in the attached contract that they are still in violation of their advertised price. This has caused me physical illness that I could be deceived, defrauded and taken advantage of as I sat before them. I called the manager when I got home and he told me there were no web. inquiries essentially saying that he can defraud people if wants to, I have been in the automotive industry since '95 and worked at dealerships. This is absolutely illegal. The contract is fraudulent and my birthday is wrong.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    michael M

    1 star

    06/15/2024

    My ex wife went into Advantage Acura in Naperville to look at a 2019 Acura RDX. On their website it is advertised a Certified vehicle. It was advertised at $27495 I believe. She asked if they could come down some they said $500. That is fine because the price was good for a advertised Certified RDX. But when they presented her the numbers they said they had to ad $2695 for the certification. Very deceptive advertising. It is now as of today advertised for $29,041 . Funny it went up after my ex wife visited and complained. The I have been in the automobile business for 30 years and this has always been an issue for me. I know you have to read the fine print but that is not the biggest concern. The sales person helping her is Le *************************. The next day she receives an email from Le *** saying and I quote "*****, if anything changes in the future let us know. Remember everything your ex is saying may not be totally correct. That is the reason he is your ex. I wish you the best in your car hunting. Have a great day." This is about as unprofessional a salesperson can get. If this is the way the dealership allows their sales people to talk to customers, it just tells me it is not the right dealership to purchase from. When is it ok to get personal like that with customers. I have been a manager for over 20 years and any of my sales people sent that email to a customer, they would not work for me or our company ever again. Unacceptable and unprofessional. She bought an RDX from me and she is happy.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.