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          Find a Location

          Bill Jacobs BMW/MINI has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bill Jacobs BMW/MINI

              2495 Aurora Avenue Naperville, IL 60540-1023

            • Bill Jacobs BMW/MINI

              2495 Aurora Ave Naperville, IL 60540-1023

            Business ProfileBill Jacobs BMW/MINI

            New Car Dealers
            Multi Location Business

            Contact Information

            2495 Aurora Avenue

            Naperville, IL 60540-1023

            Visit Website
            (630) 357-1200

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Bill Jacobs BMW/MINI has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bill Jacobs BMW/MINI

                2495 Aurora Avenue Naperville, IL 60540-1023

              • Bill Jacobs BMW/MINI

                2495 Aurora Ave Naperville, IL 60540-1023

              Location of This Business
              2495 Aurora Avenue, Naperville, IL 60540-1023
              BBB File Opened:
              9/9/1988
              Years in Business:
              42
              Business Started:
              10/1/1981
              Business Started Locally:
              10/1/1981
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Bill Jacobs MINI
              • Bill Jacobs Motorsport, Inc.
              • Bill Jacobs Naperville LLC
              • Bill Jacobs Naperville, LLC
              Business Management
              • Mr. Kevin Jacobs
              Contact Information

              Customer Contact

              • Mr. Kevin Jacobs
              • Mr. Scott Selfridge, CFO
              Additional Contact Information

              Fax Numbers

              • (630) 357-9835
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/06/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              We took our car in for an oil change. The car drove in just fine for an oil change. PLUS ***** broke our hood latch. It worked fine when we bought the car a year ago and we haven't touched it since. He admitted to me that when he tried to open it, it snapped. He stated that happens all the time and they just have to reconnect it. But supposedly it was broke when they tried to lift it so now we need to pay $600 to fix it.AT PICKUP-There are dummy lights popping all over it now. We live 45 min away. This car has driven weekly all over the Midwest with NO dummy lights but TODAY its overheating just to get home???! I feel they did something to damage my car bc I was mad about the cost and the latch. I CANT EVEN POP THE **** TO SEE IF THEY FILLED THE OIL BC THEY BROKE THE ****** I am going to find another shop first thing Monday and I want them to reimburse the costs to fix whatever they did to my car.
              Read More
              Read 8 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charlie L

              02/12/2024

              Recently purchased a $60k+ certified vehicle from this dealer. Two days after buying it I noticed the two rear brake rotors have grooves in them. I took the vehicle to another local *** dealer and two independent shops and they all said the dealer pad slapped the rear brakes meaning they put new brake pads on bad rotors to save money. They all said the dealer should have replaced both rear rotors, the pads, and a sensor since the pads are wearing unevenly since they aren't contacting the entire rotor. *******************, the ** told me they aren't willing to do anything. This vehicle was an early birthday gift for my fiance and its parked in the garage as she's reluctant to drive it, due to having bad brakes. The vehicle has only been driven 90 miles since we purchased it two weeks ago. 34 of those miles were when we drove it home from the dealer. The remaining miles were put on driving to the other *** dealer and the two independent shops. *** filed a formal complaint with *** customer relations. *** documented my terrible experience with this dealer on ********** Bill Jacobs *** *****.  
              Read 4 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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