Business ProfileforGerald Kia of Naperville

Test drove '24 Kia ********* on 4/19/2024 with, ******. 4/20/2024 went back to turn in my leased '21 Genesis ***** Leased '24 *********. MY FIRST REQUIREMENT FOR A CAR WAS A TRAILER HITCH. I own an imprinted apparel business where I set up at kids sporting competitions. I pull a 6' x 10' cargo trailer with equipment/inventory. ****** opened the hatch of the **** saw the box in cargo are, assured us it had a trailer hitch, just needed to be installed. Went to sign paperwork for car. TRIED charging me $1999.00 for the hitch salesman told me was on the car. Went back/forth. I agreed to pay 1/3 of the price of hitch so we could go home. Box ended up being roof rails; they took them off price of car. Called 4/22/24 to get an appt. for hitch to be installed. Waited several days for a return call. Called again, service lady informs me no there have been no hitches in stock for a month or two. IF THEY INFORMED ME CORRECTLY THAT THERE WERE NO TRAILER HITCHES AVAILABLE, I WOULD HAVE WALKED AWAY. I HAD THE OPTION OF keeping my current car. It had a perfectly good hitch on it. On 4/22/2024 I went there, asked to cancel my deal and get my car back. Two managers I spoke with were rude and condescending. They said it wan't possible since I leased the car. I called ***************** and spoke with *****. She said she was going to try and make the car qualify for a buy back. A week later she informed me "It is a dealer issue and *** can't get involved." She said AFTER the car is "REPAIRED" she would attempt to recover some of my lost revenue. As of today, still no hitches available. Have had to cancel 3 vending events and I have lost thousands of dollars. Have had this business for 25 years, but this will put me out of business real soon. I am a pro-active Sr. ******* paying monthly for a hitch not even installed on my car. No after market hitches. I paid for factory equipment so there are no warranty issues. Don't buy anything from Gerald. BAIT, SWITCH & SHADY!