ComplaintsforWoody Buick-GMC, Inc.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WARNING We agreed on a price last night, confirmed we would purchase it this morning with the ****** the sales manager after he visually checked a couple of things for us. We offered to sign and return the contract and give him $3000 via credit card as we couldn't get an appt. at our bank to wire the money until after lunch. He declined the $3000 and contract and said to just wire the balance less $3000 and he would charge our card when we get there. We booked flights from **, hotels, added the *** to our auto insurance and put the wire transfer in motion.We then got a text from the used car manager, ****, that said he just got into work and the car had sold. Thinking he had seen it marked as sold as it was sold to us by the sales manager, my husband called to explain yes, it's sold to us and told him we had confirmed everything with the sales manager.Cut to tonight - Woody has our money via wire transfer, has sold the car to someone else, sales manager only makes excuses and used car sales manager hasn't been heard from since. Now we are dealing with Buick/GM corporate customer service to get our money back, not to mention the $ we are out for flights.Even *************************, Regional Sales manager, offered excuses and the only resolution was if we don't get our money back soon, we can call him back.GM customer service instructed us to call our bank and attempt to recall the funds. ***** Fargo is investigating but wil l take 15 days and suggested we file a police report. Our local police told us to file at noon tomorrow if we dont have our money back. $20,185 wired. $30!wire fee. $314 airfare. $329 hotels.

  

  Business response

  06/22/2023

  This situation has been resolved on the DEALER END. CUSTOMER MONEY WIRE BACK TO THEM WAS  STARTED YESTERDAY AFTERNOON.

  TWO SIDES TO EVERY STORY , CUSTOMER WAS TOLD VERBALLY AND IN WRITING THAT FOR US TO HOLD THE VEHICLE WE NEEDED THE MONEY IN THE HOUSE .  THE REST OF THE COMPLAINT IS CORRECT AS FAR AS OUR EMPLOYEES COMUNNICATING WITH THEM DAILY OVER A PERIOD OF THREE DAYS WHILE THE CUSTOMER ASKING PLEASE PLEASE PLEASE LOWER THE ******* WHICH WITH DID AND STILL WANTED MORE OFF. OUR CARS ARE PRICED TO THE MARKET AS WAS THIS ONE AND IT SOLD AT MARKET PRICE.      

   

  Customer response

  06/22/2023

   
  Complaint: 20219513
  
  I am rejecting this response because:

  I have not received the funds in my account as of 6:22PM. I only got a response saying the funds were wired because GM corporate got involved and Woody was informed we were given a noon deadline by police to file a report. 
  we are also out hotel, airfare and wiring fee in excess of $700. 
  
  ********************************************

  

  Business response

  07/07/2023

  ********************* wire was reversed and was redeposited in her account by her own bank.

  There are no other charges or money due.

  There was never a deal as their wire did arrive in time to secure the vehicle. 
  They were aware of what was needed and when. 

   

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 23, I made an appointment to have my GMC Yukon rear LED tail light replaced. (The LED light has a documented, faulty part.) GMC offered a recall, but only if the part failed during a 6-year window. My tail light failed after that window closed, but it failed because of the faulty part. The service techs conducted a test to prove that this was the case. I believe, because the issue is a safety issue, the dealer should honor a lifetime replacement of the part. However, the service tech I worked with, *********************, informed me the dealer wouldn't honor the recall after the recall window closed. I opted to have the part replaced (it's a safety issue) and hoped to retroactively find a solution with the dealer. After sitting in the waiting room for 45 min. (I had an appointment), **** told me the part was not in stock and asked if I could come back the next day. I rescheduled the appointment for the following day and again asked if the dealer would pay for the faulty part. After waiting for an hour, I spoke with the service manager, ****, and he offered to pay half of the part but said he was unable to pay anything more.I ended up paying $120 for the light.The cashier gave me the number for customer service. The agent on the phone emailed me a $100 voucher for the inconvenience, but the email never showed. I called back and confirmed my email address. Again, nothing. I called back a third time, and it turned out my email HAD been incorrect. The third agent emailed the voucher.I called Woody GMC and asked that the voucher be retroactively applied. This would have left my bill at $20. This was still not $0, but it was much better. The service manager told me the dealer wouldn't pay after the fact. I argued the voucher could have been issued prior to payment. "It's a technicality," he said, "and they won't cover it."Everyone I have worked with has acknowledged the insanity of the situation, yet they won't cover the cost and have wasted my time.

  

  Business response

  06/15/2023

  This has been settled and customer reimbursed.

  Customer response

  06/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2015 Ram **** on 5/8/2023 when my son and I test drove it we notice the wheel was not straight and it pulled to one side. We let the sales man know that it seems as if it needed a wheel alignment. The dealership agreed to give ****** off the vehicle and we would get the repair of a wheel alignment . On mothers day Sunday the 14th driving to church we had to get off the express way due to the vehicle started shaking badly. When we made it to the light the wheel caved in. It was a shop that was able to repair the vehicle and let me know that it was a hub barring and that the dealership should not have ever sold a vehicle like this because it is dangerous and the wheel could have came off while driving on the express way causing death!! They said a wheel alignment does not cause the wheel to fall off. So it was not an alignment that was needed. Woody Buick GMC allowed a dangerous unsafe vehicle off the lot. I was given a 15day 500 mile warranty and now they are saying they will not pay for the cost of repairs. I was not only in danger but was now stranded on Mother's Day on my way to church !!! Way to go Woody. I want the cost of repairs refunded right away and now 5 oil changes for me missing church with my mother. If this is not possible I would like to return the vehicle get my money back and cancel the contact.

  

  Business response

  06/07/2023

  Woody here just hung up ******** cutting her a check and I am going to hand deliver to her.

  The previous one was from our ****** store and they also have been reimbursed and settled 

       Woody

   

  Customer response

  06/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Noticed a leak coming from my 2013 Buick Encore and took it to the dealership thinking it might be transmission fluid after a recent service. Turned out to be anti-freeze. The cause was said to be a leaking water pump (which costs less than $100 from online car parts retails) and a leaking thermostat housing (about the same cost). Car was in service for less than 6 hours. Now even if they charged $200 per hour for service and doble the cost of the parts the bill would have been $1600. An outrage for sure, except my bill was $1806.54. This is entirely unreasonable considering the cost of labor and parts. Left calls to the service manager which have not been returned.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used Dodge Durango from Woody in Dec 2021. Towed the car to Woodys within 30 days of issues. Turns out this same issue had already been "fixed" by Woody prior to me purchasing the vehicle from them. So Woody "fixed" it again. I also had them address the leaky oil and emergency brake issues. Claimed they fixed the issue but the issue came back after I left the shop. I purchased an extended full coverage warranty so I knew at this point with Woodys service department being incompetent to repair a Dodge I waited to almost the exact mileage to be able to file a warranty claim thru the extended warranty. The list of repairs is outstanding! Please see the attached files as it itemizes the repairs that Woody did on my vehicle prior to my purchase and the warranty work that was completed on my vehicle within this past year of me owning it however we only drove barely **************************************** the shop! My final straw was this last repair that I just was notable to afford to get fixed was $4599.33 that was an out of pocket repair due to the extended warranty not covering this repair that was previously rigged. This issue is yet to be resolved by the Dealership who told me he couldn't do anything unless the vehicle was in his shop, I am irrate as I had purchased a vehicle that Woody assured me they had inspected prior to my purchase but it was NOT! Our family has been without a vehicle for almost a year and have incurred rental expenses as well! This dealership and needs to take responsibility of selling us an unusable car with issues far beyond what a warranty would even have covered!

  

  Business response

  12/11/2022

  The  issues in the the current complaint were not diagnosed st woody Buick gmc. Our service department is capable of repair the vehicle . Customer chose to take elsewhere. ********************** service department is willing to look at the vehicle and determine what is actually wrong vehicle . Customer needs to make a appointment and we will inspect it. Customer has not returned to ****************** in almost a year. Had car elsewhere for service.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new GMC 2022 Acadia from Woody Buick in **********, ** on August 14, 2021. I was deceived by the salesman at that time. I was not made aware of a $4,000 charge that would be added to my bill for a xZilion coating warranty. I would have noticed this but this paperwork was not included in the papers from the purchase of the vehicle. I have read up on this and found most companies charge $700 for this. I feel like I was totally scammed on this and would like some advice on what steps to take to remedy this.

  

  Business response

  10/17/2022

  After checking into this notice my managers say they were in contact with the customer .

  they forwarded her the papers that she signed and were included with the paperwork she received at delivery.

   

   

  Customer response

  10/19/2022

   
  Complaint: 18205932
  
  I am rejecting this response because: I WAS NOT given this paperwork when I received the vehicle. I have asked 3 times for my original signed contract. I have received one with a signature, one with a typed contract info but no signature, and one with a signature but handwritten Contract info. This is not what I asked for. Please provide original document.
  
  Sincerely,
  
  *********************************

  

  Business response

  11/11/2022

  i am willing to meet at the dealership with this customer and go over the paper work she claims she did not receive. and go over the complaint that she is make the complaint over. 

   

                                                                                                                                                                                                                                                                         WOODY

   

  Customer response

  11/14/2022

   
  Complaint: 18205932
  
  I am rejecting this response because: I am 2 hours away from the dealership. I am not requesting a meeting , I simply am asking for the original signed copy of this contract. Since I did not receive this in my paperwork, I simply want a copy of this. Please provide this and it should be an easy solution to this. 
  
  Sincerely,
  
  *********************************

  

  Business response

  11/25/2022

  The paperwork has been sent out to her . Will send BBB A COPY SHORTLY 

  Customer response

  12/05/2022

   
  Complaint: 18205932
  
  I am rejecting this response because: Again, I do not understand how there can be different papers for this? How can one be typed out with no signature and one be half typed and half handwrtten and one handwritten with no signature? I will seek further advise on this matter to get this resolved. This was brought to my attention by a dealership who was reviewing my paperwork for a trade-in and could not justify the extra charge.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went in to buy a car. Before going to the dealership I already had a check from my bank, but I did not have the check physically in hand because the bank had not mailed it out just yet. When I went to the dealership I explained this to them. I told them I did not have the check with me, I asked them could I take the car anyway and bring them the check when it arrives in the mail, they said yes but they will need to keep a credit application on file just in case I dont bring them the back. From my understanding and from what was explained to me it was only going to be one application.. I checked my credit report today and noticed 6 additional credit inquiries on my credit report. I went to the business and spoke with two of the managers there and they said the sales rep should had explained that to you . This is totally unacceptable and I want this dealership to call these credit bureaus to and explain to them that they made a mistake and that these inquiries need ti be removed from my credit report

  

  Business response

  03/30/2022

  I advised our management to look into the inquiries .will do what I can to clear this up. 
                                                                                                 WOODY

  Customer response

  03/31/2022

   
  Complaint: 16960289
  
  I am rejecting this response because: I want the inquiries removed. They should not have been ran in the first place. I was told that the dealership needed to keep a credit app on hand just in case I dont bring the check back. I never once asked or gave permission to run my credit to find cheaper rates or deals. I went to the dealership in person and asked for this issue to be resolved and in return one of the managers told me the sales representative should have explained this to you. That is unacceptable and very unprofessional. I demand for these inquiries to be removed because I did not authorize it to be done in the first place. 
  
  Sincerely,
  
  *******************

  

  Business response

  04/10/2022

  We have submitted a request to clear the inquiries off. 

  Customer response

  04/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They lost my keys. Also, told me I was in the wrong. Steering wheel completely covered is grease. They made me feel like a 3rd class citizen. I called to make this right, no return in phone call. Nothing but they feel like they are better than every one. I will never step foot in a gmc dealer ever again. Thank god mr. **** is making trucks. Thank god once i do that, never have to deal your bogus gm ever again. The am not a 3rd class citizen. Please dont treat me like one.

  

  Business response

  03/30/2022

  This issue was addressed MARCH 15TH .

  Customer response

  03/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks for you help.  
  
  Sincerely,
  
  *****************

• Initial Complaint

  01/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/17/2021 I've made the purchase of a vehicle 2021 YukonXL for my Limousine business for which I put as a downpayment $38k and financing agreed at ****%. The expected arrival date was 11/21/2021 and the salesman **** also said that the dealership will accept my RUT-7 exempt due to the delay that occurred.The vehicle arrived and finally had it in possession 0n 12/20/2021 after resigning a new set of documents and my financing went up at ****%. They did NOT want to accept RUT-7 exempt avoiding my legal rights as ******** **************************** and they had put me in the position of getting the car by their new terms or not at all. The ****ral Manager said: tell him if he won't get it we will sell it right the way- which is totally unprofessional and shows disrespect and poor customer service skills. Poor customer relation.After contacting ******** Department for Revenue they advised me that the dealership need to give me an official reasonable and credible explanation why they did NOT accept my RUT-7 exemption by Law.They had tried to give me a form that indicates that I owe additional tax on the deal even that **** of Salle indicates that there are collected Taxes already.The dealership is avoiding an official response on the Issue. Here are provided documents indicating the following adjustments made by the dealer and also copies of prior forms indicating tax exemption and eligibility by Law.

  

  Business response

  02/08/2022

  Response 

   

  We charge sales tax on all vehicles sold especially livery units.

  We had a State if ******** tax Audit and they said we collect the tax and send to the State .

  If he has the proper credentials. Which he had a number but not the document.

  The state will refund once he applies and has the proper documents .

  Due to the Nationwide wide chip shortages delays in shipments is very common as it was in this case . 

  As far as interest rates they very on the consumer credit rating at time of actual delivery . 

   

  All paperwork was signed and agreed to by ***************** at time of delivery . 

   

  If you need anything else please advise . 

  Woody Woodring 

  *****************************************************

  cell ************ 

  
  
  

  Customer response

  02/10/2022

   
  Complaint: 16448260
  
  I am rejecting this response because: I have contacted ************ at ****** DMV and State of ******** ******************* Here is copy of my corespondence with them clearly I do NOT need ***** number as the Woody Dealership refers.  All are made it clear that they need to accept my crediantials as LIMOUSINE as all forms compleated in previous purchases. Acording to them Another car that Ive purchased from Westpaul Chevrolet without tax and they had approved all my paperwork as you can clearly see should be just a dream????????

  *************

  ***************************

  Here is copy of email from State Revenue Audit officer that Ive contacted>

   

  This is between you and the dealership right now.  I would go back to the dealership with the ****7 and ask them why they will not allow you to take the exemption on the vehicle.  Do remember you will be required later on by the department to prove that you qualify for the exemption if the exemption is allowed.  Right now the dealership needs to give you an explanation of why they are not allowing the exemption. 
  
  Thanks and Happy *********************************************************************************************** ******************************** of ************* Box 19020
  *********** ** 62794-9020
  ************
  Fax: ************

  
  
  Sincerely,
  
  ***************************

  

  Business response

  02/28/2022

  We the dealership was audited by the State of ******** and was told not to honor any sales tax exemptions if we were uncomfortable at time of sale with the documentation. Customer paid the taxes we collected and the State can refund him the monies if it is accurate and complete. We were held responsible for unpaid sales taxes before and not going to be in that position again.  To my understanding of the situation the needed paper work was not readily available at time of delivery regardless of the attachments shown.sorry for the inconvenience but bottom line he can go to the State and get his money back.
                                                                                              WOODY 

                                                            
      
  

  Customer response

  02/28/2022

   
  Complaint: 16448260
  
  I am rejecting this response because:

  AS explained to you and Your Bussiness The Rolling Stock Exemptis part of Section 1-139.1 of the ******** Vehicle Code. As you acuired your ********  Dealer license you must obey few rules:

  -Not knowing how to Do It is one thing. Claiming something else is Other.

  It is exactly as out of state customer as many of your colegues in business explained to you. 

  That is why I have been asking for your official response why you refused to honor my Rolling stock so I can persue my legal rights.

  You are not the party that is AUdited by the State I'm. RUT-7 is the form that you keep copy and ST-556 is the form you authorise the purchase without witholding sales ( local and state)taxes on commercial vehicle.

  Your response as Busines is Ignorant as your employes and your dealership. Your negative reviews are exact example of your business and your strategy.

  I'm not doing this for me. I'll make sure you Do NoT Do the same kind treatment to other customers like me.

  
  Sincerely,
  
  ***************************

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