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Business ProfileforGrill Parts America
Current Alerts For This Business
In December, 2022, the BBB investigated Grill Parts America’s business practices. This investigation was prompted by a scam tracker request. The details of the scam alleges that after making a purchase from the website, the product received was damaged also they allege to have received a counterfeit product. The product-name brand was printed in a different color was ill-fit, had no packaging cover and was made to look like another top grill brand.
On 12/13/2022 the business responded to the BBB without submitting any viable details that will allow the BBB to accurately update their business profile. They stated that their "defect rate has never touched 1% of our gross orders". The BBB responded by submitting links and helpful resources of how to log-in and address any complaints and update their profile. Including the links to scam tracker to see the current post regarding the business.
The business responded on 12/20/2022 claiming that "We address ALL customer issues fast and with a great success rate. We do ask that the customer tell us what the issue is first." They stated that the current address consumers have reported 115 E OGDEN AVE STE 105-208 Naperville IL 60563 is their UPS returns center.
As of 12/28/2022 the business has not sent enough information to have an accurate up-to-date profile. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Grill Parts America's business practice.
The BBB wants to alert the public about online retail Scams and offer ways consumers can protect themselves from becoming a victim. Please visit the BBB's scam alert page to find the most updated information regarding Scams in IL, click here for more info.
Additional business information
The business advertised the following product on their website:
https://www.grillpartsamerica.com/pages/whats-on-your-mind
“24 hour response time / 100% response rate
Contact us with any questions or concerns you might have with your existing order or shipping.
Questions on placing an order or matching a product to your grill.
Please DO NOT use the following number for order related questions or product related questions. During this time we are only answering order related and product related questions through email...and we are very fast at getting back to you!
630-802-2938
(Trust us, we answer emails much faster!!! Thank you!)
RETURN POLICY:
-- Reach out to us via email to request a return.
-- We accept all returns within 60 days of purchase.
-- FREE RETURN SHIPPING with prepaid label.
-- We do not accept items back that have been used.
-- Customers returning any item(s) without requesting a return from us first will not be refunded.
-- We will issue a refund 48-72 hours after a return is received.”
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
On 12/13/2022 the business responded to the BBB without submitting any viable details that will allow the BBB to accurately update their business profile. They stated that their "defect rate has never touched 1% of our gross orders". The BBB responded by submitting links and helpful resources of how to log-in and address any complaints and update their profile. Including the links to scam tracker to see the current post regarding the business.
The business responded on 12/20/2022 claiming the business "We address ALL customer issues fast and with a great success rate. We do ask that the customer tell us what the issue is first." " if ever, a customer received something they are not happy with for whatever reason we have a clear return policy and accept all returns." As of 12/28/2022 the business has established that are active and will work with customers for exchanges and returns.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4S776 Innisbrook Dr, Naperville, IL 60563-1701
- BBB File Opened:
- 12/7/2022
- Years in Business:
- 15
- Business Started:
- 4/10/2009
- Business Management
- Andrei Ilioviciu, Owner
- Contact Information
Customer Contact
- Andrei Ilioviciu, Owner
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
12 Customer Reviews
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Most Recent Customer Review
Hank R
08/09/2024
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