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Business Profile

Travel Agency

Gateway Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a flight through Travel Agency GTT (Golden Travel and Tours) 01/02/25 from *********** to FRA airport with a connecting flight from FRA to ADB 02/23/25 - 03/02/25. I received notification that the first flight was delayed which would have caused me to arrive to ***** late and be stranded because the driver to pick us does not operate late on Sundays. I explained the cancellation to *************** which informed us we can rebook up until a year. I contacted *************** to rebook the flight and was told that I need to complete this through the travel agency GTT and that they should be the ones to give us the credit and rebook the flights and are tickets are still in an open status. When I do contact *** im on hold for up to 4 hours and Im receiving pushback from them saying I need to contact ************** or ***************. No one is able to help and both airlines are informing me that the travel agency has full control of the ticket.I also purchased insurance with my flights tickets but *** has not helped in anyway with my dispute or even want to acknowledge the insurance security I have on my flight tickets

Gateway Travel is NOT a BBB Accredited Business.

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