We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Windows

          Next Door and Window
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In 2/8/22, I purchased a second patio door for my home from Next ******************************** I was very happy and satisfied with my first door so I decided to get a second one. Because this second door was on ground level of my home and the only rear access, the contract was amended to have the door with a key lock. I had to wait several months for the customized order, which was okay. I prepaid the full amount of the door. On 7/20/22, they installed it and when I inspected the installation, the key lock was not ordered on the door. They said it wouldn't be a problem because they could order the key lock and install it. On 8/19/22, they came back out for the second time and the key l On 10/5/22, they came back out for a third time with a new key lock and AGAIN, it did not fit. For months now, I've been making repeated calls to get this done and I continue getting told that they will take care it and take care of it. Here it is now 12/17/22 and I still do not have a finished product and installation and/or compensation for all of my months of aggravation, time, effort, and now having to write this complaint. They told me they would get the key lock ******* and that never happened. During my last call they said it would be another 2 weeks, but more than another 2 weeks has come and gone. I'm very disappointed with their lack of follow-up. Instead, I've continuously been put off by them with one excuse after another. How long does it take to get a lock? None of this would have been happening had they followed the order that specifically said that the door was to have a key lock.Next Windows and Doors already have copies of all of the paperwork and receipts associated to my case.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 10/1/2002

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          815 East Ogden Avenue

          Naperville, IL 60563-2834

          Visit Website
          (630) 355-0277

          Want a quote from this business?

          Get a Quote

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.