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Business Profile

First Aid Supplies

Illinois Supply Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in First Aid Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two Florian ratcheting garden shears from Illinois Supply Company (billed to an address in ********, **) on August 9, 2023 for $113.90 ($56.95 per pair); this was paid to the company on 21 August 2023. Roughly one month later received one pair of shears. As other people on BBB have complained as well, I sought a telephone number on website to call to indicate that two pairs should have been sent, but no phone number exists. Therefore I sent an email on September 14 indicating the mistake and requesting the second pair of shears be sent to my address. No response and no shears. I sent follow-up emails requesting the shears or a refund of $56.95 on Feb. 2, 2024 and again on March 13 2024. The company provided no response to any of my emails, nor did they try to call. I ordered these pruning shears on the advice of my mother, who has been using them for a long time with no problems regarding ordering or use. Given the other complaints on the BBB website about this company, I wish to warn others about doing business with Illinois Supply Company in *********, IL for Florian garden tools. Whatever has happened to this company in the past years has not been for the best--stay away!

  • Initial Complaint

    Date:10/25/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 10/10/2022 Purchase price: $199.88 4 Racheting pruners, each costing $49.95 After purchase and not receiving the pruners, I went to call the company to find that there is only a "contact us" page, which I filled out. No reply. I hadn't noticed that there was no tracking number on the e-receipt. These clipper exist on Amazon. (And are cheaper, but I hate Amazon.)

Illinois Supply Company is NOT a BBB Accredited Business.

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