About

Local BBB:

BBB of Chicago & Northern Illinois

BBB File Opened:

10/16/2015

Business Started:

1/4/1968

Business Started Locally:

1/4/1968

Business Incorporated:

1/4/1968

Type of Entity:

Corporation

Alternate Names:

International Direct

Professional Medical Surgical Supply, Inc

Business Management:

Mr. Terry Barnes, President & Founder

Mrs. Kristin Simanis, Executive Director of Operations

Number of Employees:

82

Additional Information

Refund and Exchange Policy

Any product may be cancelled or returned, at any time, for any reason, provided theproduct is in saleable condition and with the consent of Professional Medical. All returns must be accompanied by a valid Return Goods Authorization (RGA) numberfrom ProMed’s returns department. ProMed accepts no responsibility for product returnedwithout prior authorization. Any unauthorized returned product will be returnedto Customer. When a product is returned with a RGA number, it shall thereupon becomethe property of ProMed. Product must be returned in saleable condition within 10days of issuance of a RGA number. Returns made directly with a ProMed Express driver,at the time of delivery, constitute compliance with the RGA process. Products willnot be accepted for return if one or more of the following are true, products; (a)are damaged, less than 6 month shelf life, expired or used; (b) custom manufacturedfor Customer or Customer’s customer; (c) not in their original packaging (unopenedand outer packaging without blemish); (d) not purchased from ProMed; or (e) areotherwise not capable of being resold by ProMed, i.e. product that is currentlynon-stock.

When products are authorized to be returned for any reason other than missing product,damage, nonconformity or breach of warranty, the credit amount may be subject toa minimum restocking charge. Restocking charge is based on the number of days betweenthe return authorization and the Customer’s invoice date; (a) 31- 90 days is a 20%restocking charge; (b) 91-180 days is a 50% restocking charge; or (c) no creditwill be issued for greater than 180 days from invoice date; (d) any product acceptedfor return may incur an additional manufacturer imposed restocking charge. Certainequipment returns may be subject to vendor restrictions.

All products returned with expiration dating must meet product shelf life guidelinesof at least 6 months. Products returned with less than 6 month shelf life datingfrom the date the product is received will be earmarked and destroyed.

Business Categories

Medical Equipment