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Find a Location

Pennington Chevrolet Buick has 1 locations, listed below.

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    Business ProfileforPennington Chevrolet Buick

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    806 S Van Buren St, Newton, IL 62448-1725
    BBB File Opened:
    10/29/2009
    Years in Business:
    14
    Business Started:
    10/29/2009
    Business Started Locally:
    6/10/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Charles D Pennington, Owner
    Contact Information

    Principal

    • Mr. Charles D Pennington, Owner

    Customer Contact

    • Mr. Jason Ullery, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a 2017 ***** Silverado 1500 listed for a little bit over 15 thousand dollars and ***** at Pennington Chevrolet in ****** overcharged me more than 8 thousand he wrote it up for
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacob G

    1 star

    07/02/2023

    I drove 4 hours each way to go get a vehicle from this dealership. I had hours of work put into finding this vehicle, getting the financing lined up and ready, and even getting insurance on the vehicle. I had done my part in the buying process. I talked to the dealership multiple times asking about the vehicle, it's history, and current condition. The salesman ****** kept saying that everything should be working well. There were no issues. He stated there was an inspection done but that there was nothing noted on it. And "I know everything he knows about the car". Even thought they had the car for 7 months. In a picture I noticed the **** light. He kept telling it was only the sensor in the tire. I was concerned it could've been a bigger issue with the car but he kept trying to convince me otherwise. We took it on the shortest test drive I have ever taken, probably less than 2 miles, and when we got back I again asked about the ****. I was concerned that it may not allow the car to use all of the functions that I wanted in the car like the *** that rely on many other components. I mentioned this but he kept stating that it wouldn't cause any issues with that because tpms has nothing to do with cruise control. I insisted that it may affect it as cruise control and *** are 2 very different things. But he just kept dismissing me. I asked if I could take it on a longer test drive so I could test out these features. He said the insurance wouldn't allow him to do that. So he was just wanting me to take their word for it and buy the car and trust him that the car worked well, though he admitted he knew nothing about this car. I convinced him to go out on another test drive. But only allowed to follow the same path. A quarter of the way into the trip EVERY LIGHT on the dash came on. Turns out the car had a very expensive repair. I feel like this dealership knew there was an issue. All they had to do was just drive it for 5 minutes and they would've figured out the issue.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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