Complaints

This profile includes complaints for Serenity Home Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Serenity Home Healthcare, Inc. has 9 locations, listed below.

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  Serenity Home Healthcare, Inc.

  6640 W Touhy Ave Niles, IL 60714-4516

  
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  Serenity Home Healthcare, Inc.

  8731 S Harlem Ave Bedford Park, IL 60455-1905

  
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  Serenity Home Healthcare, Inc.

  8658 S Cottage Grove Ave Ste 400 Chicago, IL 60619-6192

  
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  Serenity Home Healthcare, Inc.

  2603 Grand Ave Waukegan, IL 60085-2410

  
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  Serenity Home Healthcare, Inc.

  1070 W Riverside Blvd Machesney Park, IL 61103-2195

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has rude employees. They don't treat their patients with any respect, neither do they treat their employees with respect. My neighbor has them as a homecare agency, and I was looking for a good homecare agency, so I asked for a referral, but when my neighbor was telling me about the issues they were having, I changed my mind. I began going through the training, and the information that they give in, is very vague, and doesn't seem as though they care much about the clients. I have seen employees come in complaining about checks , no checks at all, as well as too much being taken out of their checks. When you call to try to get information, the employees are very vague, if they answer at all.

  Business Response

  Date: 11/07/2023

  We sincerely apologize for the negative experiences that have been reported about our employees.  
   
  We are deeply committed to upholding the highest standards in our services and we take great care in recruiting and training our employees to be the best in their roles at all times. Our training manual is thoughtfully designed to provide comprehensive and insightful information on client care, and we continuously strive to enhance our training processes to ensure our team is well-prepared.   
   
  In response to the issues mentioned, we are in the process of implementing a direct deposit system for all employees, and we anticipate that this will be rolled out in the near future. This enhancement is part of our ongoing efforts to improve the employee experience.
   
  The deductions on our employees' checks are mandatory, as they pertain to state and federal taxes, in compliance with the laws of ********.
   
  We appreciate the feedback you've provided, as this helps ** improve our services. Our commitment to excellence extends to both our clients and employees.
   
  Thank you for bringing these concerns to our attention.