Business ProfileforBerman INFINITI of Niles

My vehicle was handed over for maintenance/repair beginning of April of 2023. My vehicle was broken into and experienced extensive damage while on property, and in the care and possession of the dealership. The dealership failed to immediately inform me of the break-in. I was informed days later. I noticed on the patient portal that there was a new window and a new key fob ordered under my vehicle, and I was able to make my own conclusions that my vehicle was attempted to be stolen from that. Without my knowledge, my vehicle was sent to ***** Auto Repair and duplicate Insurance claims were filed under MY insurance without my knowledge or approval. I was informed in June that my vehicle was ready for pick up but once assessing the vehicle, I noticed the damages that were paid out by my insurance company have not been properly repaired. I called my insurance company and because the auto shop (that I didnt choose) is not within Network, my insurance company could not do anything about it. My vehicle has depreciated in value because of this. I am very unsatisfied with the customer service i have received thus far. I have attempted to reach out multiple times to the general manager and the sales director ****. I was even informed that berman infinity in Niles does not have a *** I have not had any phone calls returned and I have left multiple voicemails. I went to the dealership myself and requested to speak with the *** The ** informed me that this is human error, and they are not at fault. Once I spoke with the ** manager, she had no knowledge of the situation, regarding my vehicle. There seems to be a very concerning lack in communication between customers and staff members. Unfortunately, I have been back and forth with the staff at Infiniti regarding these repairs after months of patience. It is July 13 today and I have still not received my vehicle. Customers drop off their vehicles with the expectation that their vehicle will be returned in better condition.