ComplaintsforGolf Mill Ford

• Initial Complaint

  12/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I confirmed the availability and price of a 2022 Mustang Mach-E over the phone and scheduled an appointment to see and hopefully buy the car. While at the dealer, the salesman informed me the vehicle would be marked up by $15,000 because its in high demand. If youre going to mark up prices, just say so ahead of time. This type of practice wastes everyones time and devalues the **** brand.

  

  Business response

  12/12/2022

  Golf mill ford apologizes for had wasting our time, We will definitely look into it, Some one should had informed you on pricing.

  Customer response

  12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello ****,So on September 3rd I went to Golf mill ford in *****, ** to finance a car. I was told I was approved and given paperwork for the vehicle I chose and was able to take the vehicle home. 3 weeks later I was asked to go back in to fill out more paperwork. When I arrived I was told there was a new deal **** motor credit approved me for, they said the interest rate was lowered, the loan term went from 75 months to 66 months, my monthly payment went from 824 to 927, but I had to give another $1000 for down payment. After hearing all this I decided I just wanted to stay with the original deal I was "given" BUT the finance manager told me I had no choice but to accept the new terms because that was the only deal I was being approved for. I was never given an official contract on September 3rd, I was given the official contract on September 23rd. The sales man who sold me the vehicle falsified some details on the application to make it more attractive to lenders. He put down I was married but I'm not. He put down I've been with my job for 5 years but that's false, I've been with my job for 4 years and 9 months. There's no telling was else has been falsely added to the application. I am hoping you can help me in anyway with this matter. It was my first time ever buying a car and feel like I was lied to and taken advantage and ****** charged on my deal. They sold the car to me at ***** and in the end with all warranties included and taxes it was a total of *****. In total I put down $6000 down payment.

  

  Business response

  11/30/2022

  Hello and thank you for bringing it to our attention , here at Golf mill ford our number one goal is to take care of our customers and provide them with the best experience . We are familar with this sale that accured on September 3rd , Customer **** purchased a 2022 **** Explorer .  Customer **** came to our dealership and expressed to us that they had concerns with getting a approved based on their credit . Customer **** is correct ,we originally had contracted them at 72 months at a higher interest rate . Customers **** expressed to us that he was concerned with the Rate that was originally given and  relayed to our finance department "to please work on lowering the rate after delivery was taken . Our finance team worked diligently to assist customer **** in lowering down the rate . After working with **** Motor Credit , we were able to lower his rate to 1.9% but with a term of 66  months with an additional ******* down payment .  We do apologize for any inconveniences Customer **** may have experienced , Unfortunately Golf mill ford  was instructed by customer **** to assist with lowering rate and when the term were accomplished and give customer **** was not satisfied  . 

  Please let us know if more information is need is assistance with this matter 

   

  Management 

  Customer response

  11/30/2022

   
  Complaint: 18456680
  
  I am rejecting this response because: they stated a complete lie saying I asked them to work on lowering my interest rate. I was not concerned about interest, I was only concerned about monthly payment. When I was pulled in to sign for the New 66 month deal I told the finance manager ********** would rather keep the 72 month term since it had a more affordable monthly payment. But **** looked and me and shook his head stated that I had no choice but to take the new deal
  
  Sincerely,
  
  ***************************

  

  Business response

  12/05/2022

  Hello ***************** , 
  Again we appreciate your concern and Golf Mill ford has conducted an internal review on the said manner . On your rejection to response you stated that you were primarily concerned with Payment only . And respectfully in order to achieve your request as stated  in order to lower payment , which involves lowering the interest rate and term . We have all of our  customer sign contacts in which we can provide in detail that you were in agreement with all transaction prior to taking delivery of car . When you arrived to Golf Mill Ford for the resign you presented no objections and signed all contracts , in which we can provide such proof if needed .  

  Thank you 

  Golf Mill Ford Management 

  Customer response

  12/06/2022

   
  Complaint: 18456680
  
  I am rejecting this response because: ultimately I am not satisfied with *************** business. The day of resigning I asked the finance manager ********** would have rather have kept the original "proposed Deal" which was a 72 month term but he stated I had no choice but to stick with the new Deal of 66 months. Respectfully I am just asking for a complete refund of the down payment I put on the car. *********************** falsified personal information on me and my partner just to get me to buy the car. Like I have stated before on September 3rd I was never approved for and Deal, I received denial letters from captial one, ***** fargo, huntington, **** of america, and even from **** motor credit. I have no idea what ********* did or falsified just to get me a deal with **** motor credit. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We ordered a car from dealership in December with a 500$ deposit and expected delivery time of 6-8 months. We agreed on the price and we asked the dealer for written agreement of the price because they 'provided their word' that there would be no mark up. This week, the car arrived and they asked for a 5000$ markup on the car saying they added it with interior/exterior paint protection. We did not want this feature we never agreed to and then salesman asked "do you want the car?. Obviously after waiting 8 months we did, and negotiated the 'mark up' to $2500. That markup was something we never agreed to and the saleman said it's not his fault but the dealership is "making them" mark up the cars. This is very unfair practice and feel like we were taken advantage of. Even ************ does not allow for this practice but said they have limited power on what a dealership can do. We would like the refund of $2500 sent back to us as we never agreed to this 'protection package' markup.

  

  Business response

  10/03/2022

  Good morning we apologize for the later response, unfortunately we do not control the market values on on new and used vehicles, by the time the actual build date was placed for *********** and by the time the vehicle was build and shipped from the manufacturer  the vehicle had an adjusted manufacturer suggested retail price.  We did offer *********** a choice to refund his deposit and to pass on the deal at the time, *********** decided to move forward with the purchase after everything was explained. thank you.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded in my 2018 **** Escape for a 2021 **** Eco Sport. This was supposed to be a certified used car with **** miles. I drove the car that night and noticed it was pulling to the right. Also, noticed a particular radio station **** was frozen saying it was playing a certain song. I went in on Friday morning and asked if we could cancel the deal he said I had buyers remorse I explained that the trunk wasn't going to fit my moms ******. He said they had already paid off my car. They will look into the problem and gave me a loaner. They called me on Monday and said the car was fixed. I picked it up the radio station still was frozen and the car was still pulling. The service manager said it was the road and I said the other car doesn't do that. He said they will have a mechanic look into it. I then received a call today Wednesday 21 that the car was ready. I got an alert on my phone for **** start assist waring when I asked the salesperson he said he was setting up the additional key and to ignore. When I got to **** I asked a mechanic and he couldn't give me an answer then I noticed I had another error showing that he tried to reset they ended up keeping the car. I spoke to a different sales manager and he said they will look into the problem. This is the third time it's going back to service. I don't trust the car or the service at ****. I want to get out of this car. I think there is something wrong that wasn't listed on the carfax report. Missing paperwork.

  

  Business response

  10/04/2022

  Thank you ****************** for you concerns and feed back on the issues that you experienced . Golf Mill ford took all your concerns in regards to your recently purchased car and addressed them immediately.  Golf Mill Ford as well as the General Sales Manager went above and beyond to insure customer satiation . In addition to all the repairs made , Golf Mill ford replaced all  all 4 tires at no cost to ****************** , Golf Mill ford provided ****************** with a Loaner car  for the duration of repairs . Golf Mill Ford  has returned Mrs ******* car on 10-4-2022 and has expressed to us that we have satisfied her concerns . We will continue to follow up with ****************** as she is now part of our Golf Mill Ford Family . 

  Thank you 

  MS

• Initial Complaint

  08/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Found 2022 F-150 limited vehicle advertised on cars.com and went to Golf ***** website to contact for availability and pricing on 8/4/2022. ***************************** emailed back on 8/5 that the price was $81,825 and it was still available. Then I was email back/forth with *************************** who confirmed and got my trade in info. She then said at 10:30 am she had to pass me onto someone else since I was out of state to calculate the out of state tax info. I emailed at noon to follow up without a response so at 3:20 pm I call into the dealership and after getting passed around, I talk to ** who pulls up all my details on my trade-in and confirms information and says he'll call me back. At 3:50, ** calls me back and starts walking me through the details of the deal - which should only be my trade-in value, the sales tax/fees, and if I am financing, etc. and suddenly the price of the vehicle goes from the advertised price, what I was told by ********* and ******, and what is on the window sticker to over $94K. I am in shock and very upset. ** proceeds to tell me that they paid more than MSRP for it and there's a ****-up. I said that's bait and switch type of advertising and no one told me that. I've also spent a lot of time and energy going back/forth with their staff, taking trade-in photos, etc. for nothing as I would never pay that much for the vehicle. This is fraud and unethical business practices. I've attached the advertisements and can also provide emails if the business doesn't have them from their employees.

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 24th I went to buy a vehicle from Golf Mill Ford in *****. I had been in contact with sales personnel from ********* that day and the day prior about the price of the vehicle I was interested in. I knew there would be a dealer **** up and I wanted to know what it was in advance. I told them I was driving from an hour away and would not pay a crazy upcharge. I specifically said I wouldnt buy it if it was like $10k. When I got there the dealer told me it was a $15k Market Adjustment ie: price *****. I left the lot and the salesman texted me saying that he would let me order a new one. I told him to never contact me again. Since then ********* has contacted me five times since, including three times this morning. Each time I have asked them to stop contacting me and told them that I would file a BBB complaint if they continued.

  

  Business response

  06/18/2022

  The customer has been removed from our system. He is now placed on our internal DNC and DNM do not call or email. He will no longer receive any further communications from Golf Mill Ford.

• Initial Complaint

  03/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Golf Mill Ford in *****, ** has a 2022 **** Bronco Base listed for sale on their website. I went through their website to apply for financing, selected my terms, and scheduled an appointment to go complete the paperwork. I arrived at the dealership, and we went on a test drive. I had committed to buying the car on the test drive, was ready to go. The price online, and on the vehicle itself was $30,795. As soon as we exit the vehicle for the test drive, the salesperson proceeds to tell me that there is a $20,000 market adjustment fee. This was not disclosed in the online listing or on the car itself. This was a complete waste of time I would like to still purchase the car following their ************** and the price advertised as I initiated their transaction online, through their website, through their advertised price using their tools. Additionally, my credit score was hit based on the price advertised online, not the undisclosed market adjustment fee.

  

  Business response

  04/22/2022

  This is response to the above complaint # ******** for *********************. We have read through the complaint issues listed by ****************. The consumer has been trying to purchase a Bronco for many months now. He has been to our location on 3 different occasions and has met with 3 different sale associates. Current wait time for a **** Bronco is anywhere from **** months. **************** has not or has placed an order or a reservation for a **** Bronco. He has been looking to find something that could be an available unit. Since there is no dealer stock and Broncos are based on Factory order/reservations with deposit **** website. 

  
  

  **************** looked at a Bronco that we had in inventory that was a customer order that had arrived. That customer had finally acknowledged that they would not be buying that vehicle due to the time to get the order here. Golf Mill Ford would then be selling that canceled order at market price. **************** had been told on many occasions on pricing on Broncos. **************** had taken it upon himself to apply for credit/loan. He had not contacted anyone at our location prior to him submitting himself to 8 different lenders trying to gain an approval on 3-31-2022. Then on 4-2-2022 he submitted himself again to another lender trying to get a bank approval for a loan. This was days after he had left our location with no agreement reached and continued to apply for a loan for the same vehicle. 

  
  

  **************** has submitted everything online and made his choice to continue to submit himself to 9 different lenders. He did so between the dates of 3-31-2022 to 4-2-2022 to obtain a loan on a vehicle where no agreement had been reached. At no point did he communicate with anyone at our location that he was submitting these inquiries for credit and then after leaving on 3-31-2022 not reaching any agreement with Golf Mill Ford continued to submit to lenders for bank approvals. 

   

  
  

  *****************************

  Sales Director

  Golf MIll Ford

  ************ phone

  ************ fax

• Initial Complaint

  01/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 31, 2021 I went to Golf Mill Ford with my son to buy a car. Their mechanics were on strike at the time, but the salesman we spoke with, *************************, assured us they could still sell cars and since I did not qualify to buy a brand new car, proceeded to show us cars on the lot . We settled on a 2018 ****** Rogue, more than fully loaded. **** showed us the vehicle, and it had a lot of trunk space, which we liked. **** then proceeded to show us that the car had no spare tire, but a compressor, and spent the next 15 minutes telling us about it and its features, that we didnt really need a spare if we had this compressor. He said most cars now a days came with spare tires, not a compressor. This was a big selling point. I distinctly remember this, as does my son, because of the time the salesman spent telling us about it. Paperwork is completed & we head home. The next day we noticed the gas gauge read zero gas, but **** said he filled it up. Long story short, the gas gauge was broken and so was the temperature gauge. After a lengthy conversation and a big complaint, a different salesman (said he was a supervisor) found us a loaner car and stated that the mechanic strike had just ended and they would now service the car and fix what was wrong. Apparently it had never been serviced and checked before putting it up for sale. So the car was left with Golf Mill Ford and they said they had to wait for a part from ******. Then they said they had to send the car to a ****** dealer. Everything was covered, **** assured us, under the ****** mile warranty. BUT about two weeks later, after many phone calls, we were told the car was ready to pick up. I drove the loaner car in and got my vehicle, but I checked it first upon receipt and before I left the lot. THERE WAS NO MORE COMPRESSOR. IT WAS GONE!! In its place was a dingy spare tire, which when I went to complain about the missing compressor was told that there was never a compressor. Wheres my compressor

  

  Business response

  01/22/2022

  Sounds like when it was sent out to ****** for all inspections and work they replaced the compressor with a spare, which in my opinion is better than a compressor if a tire blows and you have a hole in it, does not help with the situation having a compressor, how ever if you prefer the compressor over the spare tire im sure i can reach out to the ****** store that did this to swap back, but know this they will want there spare tire back to replace compressor? please advise? 

  Customer response

  01/27/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  In regards to the above complaint #********, and the business response, please be advised that we want the new compressor that was in the vehicle returned. So the business can contact whatever ****** our car was sent to for inspection and servicing and we can go there for the exchange. 

  
  
  Sincerely,
  
  *******************

  

  Business response

  01/28/2022

  AFTER DOING MORE DIGGING AND FOLLOWING UP WITH THE ****** STORE, THEY SAID THERE IS NO ******S NEW OR USED THAT COME WITH COMPRESSORS FROM THE FACTORY, THEY ALL COME WITH SPARE TIRES, YOUR WELCOME TO CALL THE DEALER AND FOLLOW UP ON THE SITUATION, JUST GIVE THEM YOUR VIN NUMBER TO YOUR VEHICLE AND THEY WILL PULL UP YOUR INFO. THE DEALER IS ******************* IN ****** AND THE CUSTOMER SERVICE NUMBER IS ************ THANK YOU

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4th of July I purchased brand new 2021 Explorer Limoted at this dealership which wasn't fully functional from beginning as I discovered soon after I got the vehicle out the door. As I returned to dealership to try and resolve the issue they have only scheduling me several times and having me in without any progress and vehicle is still not fully functional. Not only they don't ask what would be convenient time to schedule an apt but last time they refused to provide rental/loaner eventhough they did the first time vehicle was in for the same reason which they never solved. Now they're supposedly waiting on Phone call from **** to tell them what's wrong and it's been 2 week since last time they had the vehicle in. At this point I can say with certainty they lied about checking the vehicle as they told me they didn't see what the issue is and I made a video of the seats not working at all the very instant they pulled the vehicle out of their service garage. I have exact dates and text messages with them of every time I reported the issue with the my new vehicle. Main and life threatening issue is that the vehicle cruise control would act up on its own and starts speeding up the vehicle itself. Only question I had for the manager was if he would drive his family in this car and the answer was NO! So their advice was just to turn that option off and don't use it I guess Another constant issue is that the 2nd and 3rd row seats doesn't operate at all times so I'm not able to use the vehicle in its full capacity and functionality as there is no pattern to tell when the seats are going to work/fold-unfold This has already caused too much of inconvenience for me and my family especially not having any word from dealership or person in charge The only person who showed real professionalism and was really there for me is my sales person ***** but it's always the very next guy that is holding up as the managers always have the last say

  

  Business response

  12/07/2021

  Customer is scheduled for a Service Appointment for December 15th, 2021. We will address customers concerns on the day of appointment. Thank you - Signed *******************

  Customer response

  12/08/2021

   
  Complaint: 16147904
  
  I am rejecting this response because: my complaint was written regarding previous same repetitive issues that I had with my vehicle and eventually dealer resolved one of them meanwhile eventhough it took them more than 3 visits and several months to do so. However ongoing scheduled service on December 15th is for the newest problem that is happening with the vehicle and that is rear air-condition malfunctioning that occurred right after dealership released my vehicle the last time after their service on previous mentioned 2nd and 3rd row seats malfunction. Vehicle also shows prompts for collision alert in form of a red sign on my dashboard even when I don't have any vehicles or obstacles on the road in front of me while driving. It started changing the sound of the alerts for example while in reverse and parking sensors will alert me with sound in higher pitch than usual and than the sound would come back to normal after repeated actions. Cruise control is still shooting vehicles speed up to 20 mph over my preset speed. If I was driving 50mph on cruise control, it will in some occasions shoot up vehicle speed to 70mph on its own which is life danger situation for myself, everyone with me in the vehicle including everyone else in traffic. All this clearly shows dealership sold me completely malfunctioning vehicle and now they are hiding behind small print and trying to fix everything but vehicle just keeps getting out of service with these issues. I called in for latest issue with rear heat/blower in the vehicle on Friday 26th, they replied to me on Monday 29th with text message and I had to call them in order to schedule service on what *******, the person who I was working with from the very beginning, told me they are pretty busy and if I told them earlier they would be able to get me in. Mind the time of me reporting and their response. And then he scheduled me for December 15th after I was basically begging to get me sooner as I have an infant and now driving brand new vehicle without heat! Same guy, ******* had the audacity to call me and ask why I left negative review for prior services and asked from me to give leave "excellent "review in order to restore his rating. Lying about not being aware of the whole situation when he was the one directly to refuse providing me with the loaner-rental for one of my previous visits. Sincerely,
  
  Nikola Ljubenovic

  

  Business response

  12/14/2021

  Vehicle is currently at our Dealership trying to verify concerns. It was dropped off Monday

  Customer response

  12/15/2021

   
  Complaint: 16147904
  
  I am rejecting this response because:Dealer is clearly not making any comments or statements regarding my complaints or vehicle functionality and safety! Like mentioned before this is brand new vehicle purchased on 4th of July and it's been more than 4 months already that I haven't been able to utilize the vehicle in daily life because of the safety and all other concerns and vehicle functionality failures. Disrupting my whole personal time and life schedule as well as my work, causing extra damage in form of loss of profit forcing the extra and unplanned leaves and days off from work in order to drive the vehicle to the dealer and picking it back up every time.So yes, they have the vehicle at the dealership AGAIN and still no clue what's wrong with it or how to make it right, as well as When they'll repair it as they are "waiting on response from ***** which is the same and only thing they've been telling for these past 4 and a half months. Vehicle is currently at the dealership for several newly occurred issues of malfunctioning as well as the couple of previous repetitive safety and life threatening issues!Sincerely,
  
  Nikola Ljubenovic

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The problem started when we went to purchase the vehicle, My husband asked for a discount because they were selling the vehicle ****** more then hat is was actually worth I was being yelled at by the sales manager named ******* he told me to leave the place without offering any resolution. They charged me ***** in over on my loan but never verbally giving me any input on what I was buying.... and also trying to resolve. ****** was very disrespectful to me and my husband. the purchase was ****** -- with a trade in of ****** - my loan hasn't changed because they racked up fees and an additional 15k for what the car is even worth. This isnt buyers remorse. Its about lying about the price and adding thing on the contract. They ran my husbands credit 8 times. 8 times.

  

  Business response

  11/16/2021

  ************ came to Golf Mill Ford on Saturday 11-13-2021 he came to see a pre owned Audi that was listed on Hawk Auto website. ************ agreed to purchase the vehicle for the advertised price that brought him in. ************ agreed to the terms of sale along with the value of his trade in. ************ then agreed to purchased additional products with the finance department that day. Which was a warranty for the vehicle and ************** On November 15th ************ came back to the dealership wanting to cancel the products he purchased in his loan. We did cancel them per the customers request. ************ came to Golf Mill Ford that day by himself he did not have anyone else with him the day he purchased the vehicle. We did run his credit one time to help him obtain his finance for the vehicle. With his credit file it was sent to several banks to help him obtain a loan. Credit terms are based off current customer credit history and credit score. Depending on the customers credit score would result in how many lenders would look at to try and get an /approval that would work best the consumer and get the consumer the loan for the vehicle he or she will purchase.

   

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