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Find a Location

Baird Auto Care INC. has 1 locations, listed below.

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    Business ProfileforBaird Auto Care INC.

    Auto Repairs
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 06/24/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Baird’s Auto Care is a full auto services in McLean County, IL and throughout Normal, IL.

    Products & Services

    Baird's Auto Care Center offers general automotive services, tire service and engine repair.

    Business Details

    Location of This Business
    804 Division St, Normal, IL 61761-3479
    BBB File Opened:
    8/25/1986
    Years in Business:
    51
    Business Started:
    1/1/1973
    Business Started Locally:
    1/1/1973
    Business Incorporated:
    8/12/2002
    Type of Entity:
    Corporation
    Alternate Business Name
    • Baird's Automotive
    Additional Contact Information

    Fax Numbers

    • (309) 454-3458
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Demetria B

    1 star

    12/18/2023

    My daughters are in Normal going to school. They brought their Pontiac G6 into Bairds for a repair with the steering column. Bairds did the work and we paid. Approximately, 10 months later, the part they replaced failed so they replaced it at no charge. When my daughters picked the car up, the airbag light was on. They called and were told someone would call them back. No one called them back and they forgot about it. a couple months later, when they returned home for a visit, 2 hours away, I saw the light on and asked when it went on. They explained what happened. I called Bairds and Larry told me that he had bought the business from Daryl Gentry right after they fixed my car so they were not responsible for anything and do not have any records of any work done before the business was purchased. He said he would reach out to Daryl to get some information and see what to do. He never called me back so after weeks of waiting, I called again. He gave me the same line of BS again and said he would reach out to Daryl and get bak to me. Once again he never did. I called one last time and again he refused to do anything for me and said the same old BS trying to get me off the phone. The light was not on when we dropped the car off and it was on when it was picked up. They should be responsible for whatever they did when they were fixing the steering column. This is a safety issue and Bairds does not seem to care. This is bad business.

    Local BBB

    BBB of Central Illinois

    BBB Reports On

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