Reviews

Review Details

• Review fromTommy R

  Date: 07/29/2024

  1 star
  I'd actually rate them a 0 if I could. I advise anyone that hasn't purchased from these crooks to never step foot on any of their lots! I have had nothing but problems ever since I purchased my 2020 explorer ST. All they were worried about was selling a car and I really wish I had never bought it now. It has had numerous recalls that they finally have a fix for, it is almost 5 yrs after the purchase date. The warranty I purchased doesn't cover hardly anything, power train really and that's it. So all the rest of the issues you gotta pay out of pocket. I just feel I was deceived when *************** sold me this vehicle, I purchased it in the evening and it's black so the only time I saw this vehicle was in the garage because they said they just got it in. So after I get this thing home I noticed marks on the driver and passenger pillars that show as if the vehicle was damaged in transit and they got it half a** fixed, and the driver door handle was also dented around. So I bring this up a week later and I am asked how I shut my door for one and no I don't shut my door with my hand on the handle because that's what the service manager asked me. So they backed right outta that really quick, and I feel my vehicle should not of been sold the way it was and still is. So it is in your best interest to stay away from these crooks. I don't feel there is anything they can do to even regain my trust just because of the constant issues I have had over the ownership of this vehicle. Constant issues in service department, just last week I had to go because of a busted axle boot it took me 4 appointments to finally get in the door all appointments I made but they were too busy or short handed or the guys leave in an hour. Total BS I'm done with your garbage dealership, I hope this review really finds you well!!!! Scratched fender from installing my battery also, Thanks alot!!

• Review fromJerry S

  Date: 07/12/2023

  1 star

  Jerry S

  Date: 07/12/2023

  Took our car in for a scheduled maintenance and paid $1100.00+ for it. (Spark plugs, ***************************** ******************* *********** *** Filter, Multi Point Inspection) Mind you, NOTHING was wrong when we drove into ***** Picked up the car in the afternoon and drove it less than 20 miles and car made a terrible noise, pulled over and looked under car, nothing dragging but something leaking out of car. Turned car back on and *** Pressure Low light was displayed. Had to have car towed back to dealer. They told us it was a water pump which was going to cost over $3300.00. We told them they did/didn't do something during the maintenance because there is no way this "just happened". We had to get it fixed because we need our vehicle, they called the next day and said that the teeth sheered off the metal and there was metal in the engine so the engine had to be repaired which was going to cost us $5700.00. Then they called back and said that the metal had caused the crank shaft to be hard to turn so now it was a replace and not a repair which was now $5900.00. We called our friends mechanic and he along with another dealer mechanic we called both said that Gerald Ford either didn't do something or didn't tighten something which caused the chain reaction in our car to destroy our engine and they are making us pay for their mistake. We decided to have another mechanic fix it for a much lower amount but when we were coming for the car, **** told us we owed $1600.00 to pick the car up! When we asked for what, we were told it was for them to tell us what was wrong with it. So being they were holding our car hostage we had no choice but to have them fix it. When we called the general manager ***, he blew us off and said the service manager would call us which he never did. They made a huge mistake and we had to pay for it. Would never trust any of them at Gerald Ford, they will totally take advantage of you. We want our money back!!
  

  Gerald Ford

  Date: 07/18/2023

  We apologize for the timing of the failed water pump, but the maintenance repairs that were done to the vehicle in no way had anything to do with the water pump. We have serviced the car for you since you purchased new in 2014, and assume everything has been great up to this point. With ******* miles on the car, the water pump failing in not uncommon. The fact that the binding caused the teeth to shear off and go into the oil pan, thus causing the engine failure, is not common. And yes, the original quote of $5900 was given to you, but the Service Manager ended up doing the repair for you for $5000 because you are good loyal customers. We are sorry, that after 10 years and ******* miles with us, that you feel as though we can't be trusted.