Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our Ram truck to River Front on 5/25/23 for a air suspension repair. On 5/26 **** the service advisor said the only problem it can be is the compressor. So we agreed to have the replace it. They kept the vehicle till Tuesday 5/30 to make sure. We got the truck home on 5/30 and within 2 hours the same issue of the truck sinking down and losing it's suspension occured. I called over there and returned the truck at 1:30 on 5/30. They then had our truck until 6/3, we called them every day multiple times to find out what is going on. We spoke to **** the service manager and we told him that part did not repair it and to take it out and fix our truck. He agreed they would get it repaired and refund us for the original repair. We spoke to **** on 6/2 at 1:50 and he said they were almost finished. We called at 3:30 on 6/2 and they said **** the service manager either quit or got fired. They asked that they keep our truck till 6/3 so we agreed. My husband stopped in on 6/3 at 9:00 am spoke to service and ************************* about the truck and refunding us. He said he would look into it. They called at 1 pm on 6/3 and said the truck was finished. They left the keys in the truck with and invoice not stating what they did. The truck is still doing the same thing loosing the suspension but we do not want to return it to River Front as they are not competent to fix it and update us. We have received no refund from them, they have not contacted us and it is not working properly. I would like the entire amount of $1,552 refunded to us as nothing has been fixed.

  Business Response

  Date: 07/28/2023

  Customer brought his vehicle in for service on his air suspension. The vehicle had a leak in the air suspension system pump assembly. We replaced the pump assembly and block. Customer returned a second time because the vehicle wouldn't lowering to aero mode. We recalibrated the curb ride height values and we verified there were no leaks in the system. The vehicle left here working as designed. The customer was requesting a refund before we recalibrated the curb ride heights. The customer does have a right to be upset because the vehicle wasn't repaired on the first visit, but the vehicle was fixed properly.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20373536
  
  I am rejecting this response because:

  The attached work order for $1552 to replace the compressor completely contradicts their response. There were no leaks as stated on their work order, and we were told no leaks after 2 tests. The service advisor said the only solution because they found no leaks was the compressor. We said ok if you are sure. That didn't fix it because we came home and was the exact issue, air suspension completely deflated. We immediately returned the truck to be repaired correctly and said remove the compressor that did not fix it. We called multiple times everyday and they had no idea how to fix it is exactly what the service manager said. He said we would get a refund & then he quit before our truck was fixed on 6/2. We picked it up on 6/3 and my husband spoke to ************************* stating we are to be refunded per our agreement and you didn't fix the truck. The picture shows that and the truck is still not fixed. We have not contacted Riverfront after our 6/5 attempt for a refund to *************************. We will not allow them to work on our truck after how they treated us and having the truck for 9 days & not knowing how to repair it.  We want a refund of $1552
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/31/2023

  The customer had requested a refund of the labor or for us to remove the Pump assembly when he brought the vehicle back after the first visit. Once we recalibrated the curb height values the vehicle was operating as designed. No refund was issued of either because the work was performed and completed properly.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: The attached work order shows no information in what they did to the vehicle upon return for the same issue. Their response is completely opposite there were never any leaks found as their response says but the original work order states no leaks found. We agreed with the service manager to a refund which he then quit and they are not honoring. I have seen no work order stating that they repaired the vehicle and that we signed on 6/3/23. They vehicle was not fixed, the compressor was not needed as they found no leaks. We are again requesting a refund as they did not fix the vehicle, they can't show that the compressor was not removed as we requested because that did not fix the vehicle. They have provided no signed work order from 6/3 with anything repaired or taken out. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/31/2023

  The customer had requested a refund of the labor or for us to remove the Pump assembly when he brought the vehicle back after the first visit. Once we recalibrated the curb height values the vehicle was operating as designed. No refund was issued of either because the work was performed and completed properly.

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: I responded today, I believe this is a duplicate request. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/01/2023

  The customer brought their car in to get repaired. The repair had taken two visits to complete the work. We apologize for a second visit, because ********* to have every vehicle fixed the first time. The car left here after the second visit working as designed.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: The vehicle is not fixed, we just will not bring it back to Riverfront as they do not know how to repair it per the service managers own words. So it isn't fixed they just aren't getting it back as they treated us terribly and continue to not be truthful. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/01/2023

  The vehicle was repaired properly and left here operating as designed.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: *********** manager agreed to a refund, none was given and the compressor didn't fix the problem. We told you to remove it & the repair form from 6/3 shows no repairs done and agreed to. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/01/2023

   I was in the service department when you returned, and no one stated you were going to get a refund. Our concern was to make sure your vehicle was repaired properly. As you stated in your response, "we immediately returned the truck to be repaired correctly". The vehicle was recalibrated at that point and the vehicle left here working as designed. 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: unless you are *************************** and were on the phone with ** multiple times then you would have no idea of our conversation or what was agreed to. Also ************************* in person said he would look into in to my husband on 6/3 at 9:15 am about the refund. We never heard from anyone and never got a return call from the message I left on 6/5 at 8 am for ************************** 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/02/2023

  This is ************************* you've been talking to. I did look into it and when your vehicle was recalibrated, the repair was completed properly. 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: so if this is ************************* then why did you not return a call from 6/5 or call us stating you looked into it, we have never heard from you or anyone there. I got a auto generated text from ***** on 6/7 asking how the vehicle was and responses were never text or called back from the auto generated messages. And also why when your work order says no leaks found after 2 tests on the 5/30 work order did you respond stating leaks were found? It can't be both so when were you not being truthful on the work order or in this response?  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/02/2023

  I have never not returned a voicemail that was left for me. As I stated in an earlier response, I did look into it and the vehicle was fixed. Referring to the leaks, there were no external leaks. The compressor wasn't operating as intended which means there were internal faults by it not holding pressure. 

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20373536
  
  I am rejecting this response because: we seem to be just going back and forth on facts and not coming to a resolution as a refund was promised, then not given. I will continue with the ************* to try and resolve this problem. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/15/2023

  The vehicle was repaired properly and left here operating as designed.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres my complaint:I purchased a Jeep from Riverside ** ************ on 5/15/************* the vehicle home (I live 34 miles away) the vehicle kept acting like it was going to stall. Once home I called my sales person and he asked that I bring the vehicle back to be looked at the next day, which I did. Went back the following day and picked up the vehicle it still acted though it was going to stall but I ignored it as I rarely drive. I called the service department a few months later as it was getting worse and he could not find record of me bringing my Jeep in for service. Apparently no one looked at the vehicle because I called the service manager and he stated my Jeep had never been brought in which I find odd as they had it over night. It continued to get worse I brought it in for repairs and the dealership (who in my case sold me a LEMON) would not offer assisting with a bill totaling $1730.27 BEWARE OF THIS DEALERSHIP.The dealership replied below:" When the customer came back the next day our mechanic checked the vehicle over and everything was working properly. Before the vehicle was sold it had gone through a compete inspection. The only other time the customer was back in our store was almost 2 years after his purchase. "If everything was working properly the day after the purchase, show me the signed receipt where the work was completed...

  Business Response

  Date: 05/02/2023

  As I stated in the first response, the customer left here with no issues. If there were anything wrong with the vehicle, we would've addressed the situation and fixed it at the dealer's expense. Customer needs work done to his vehicle two years later and it's the dealers fault? River Front strives to provide 100% satisfaction to every customer, but we stand by our previous statement that the customer waited two years to contact **.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20005101
  
  I am rejecting this response because:

  Show me the service receipt stating I returned the vehicle after one day and what was completed.

  I spoke with the service manager and he had no record that I brougt the vehicle back after the first day and you agreed prior to this and

  now you're changing your mind???
  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/03/2023

  We have a designated preowned mechanic that looks at every car before we sell it. He's been with our organization for many years and does a great job! He's also the same mechanic that looks at any vehicle that would return for any reason. There wouldn't be a bill on any vehicle that returns. If there was something wrong with the vehicle in that short of time or within reason, we would've taken care of whatever it needed. You needed work done to the vehicle two years after your purchase. 

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 20005101
  
  I am rejecting this response because:

  I brought my vehicle in the *** AFTER purchase, if nothing was wrong why would I bring it back??

  So you look at vehicles but do not document what was done? or looked at? or tested?

  I was sold a Lemon! My vehicle was not looked at.

  BBB please contact me via phone regarding this issue

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 05/05/2023

  As I stated in the first response, the customer left here with no issues. If there were anything wrong with the vehicle, we would've addressed the situation and fixed it at the dealer's expense. Customer needs work done to his vehicle two years later and it's the dealers fault? River Front strives to provide 100% satisfaction to every customer, but we stand by our previous statement that the customer waited two years to contact **.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a jeep for sale , I did online paperwork sent it in they did a buyer order sent it back I signed it, this was on saturday and they were near close they said they would run my credit monday morning which they did , I was approved I said I worked till 6pm and would be there after work they said in a text which I kept I was safe until 7pm monday . I said ok anything I can do to speed up process they said no , your safe till monday 7pm , 3pm monday they sold the jeep and said sorry ! but they already ran my credit which dropped it and they already approved me for a loan , so I lost the vehicle and my credit took a hit, and Credit score is everything

  Business Response

  Date: 03/13/2023

  The customer had reached out to our dealership on Saturday late afternoon concerning the vehicle. Were closed on Sundays. Over the weekend the customer submitted a credit application on our dealer website with intentions of coming to purchase the vehicle on Monday afternoon. Once our dealership opened on Monday morning, we were able to print the submitted credit application and obtain a financing approval for the customer. Per our dealership policy, we only hold pre-driven vehicles while the customer is in transit from their location. This customer lived just over an hour away and was intending to come purchase the vehicle once their workday was complete. Unfortunately, another customer showed up Monday around noon and purchased the same vehicle. We called the customer right away to let them know the vehicle was no longer available for sale. We apologized to the customer for any inconvenience it might have caused.
  
   

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 1,2021 I went to dodge for a recall and 3 days later my truck shut off again while driving I call them back they said it wasnt that I have to pay $189 for diagnostic they told me it was the time belt I put new engine and my truck Still shutting off the mechanic told me to reach back out to dodge because they never fix recall I fix everything on my truck and still ignition module need to be fix and he want do it because dodge supposedly fix it because its a recall I contacted them again they rude they keep hanging up on me no respect at all Im out of thousands of dollars and my truck still not working I need help getting my truck to run they yelling at me telling me they fixed it but they didnt I need help because its 2023 and yet they will not fix my truck I want dodge to fix my recall because the mechanic said I dont have to pay for recall and everytime I call they say nothing they gonna do very rude and disrespectful

  Business Response

  Date: 02/24/2023

  The customer came into our service **** concerning a recall. At that point we order the parts needed to address the recall. Once the parts came in, we scheduled a second appointment with the customer to complete the recall. Besides for the recall, we have never worked on the customer's vehicle. If the customer is having issues with Dodge, I would recommend that they contact customer care @ ************.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19451826
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for repairs at this dealership overheating issue, After several attemicle and return them to me with missing parts. After several attempts they ended up replacing head gasket. A year later the head gaskets failed again! I tried taking it back and they told me that they were not going to do anything about my complaints.

  Business Response

  Date: 10/26/2022

  This vehicle is owned by Aura Rivera. The vehicle was in our shop with a complaint of the vehicle over heating in May of 2021. We discovered the head was warped. We replaced the head on the vehicle at no charge to the customer. The customers vehicle was last serviced in our shop in April of 2022 for an oil change. ****************** showed up in our service department over the summer complaining that there was a bracket missing under his hood. He also explained to us that he had a friend of his replace the valve cover gasket on the same vehicle. We, out of courtesy ordered him a new bracket and he said he would install it himself. Weve gone above and beyond for this customer and they want us to be responsible for each and every issue they have on their ******* mile vehicle.

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep in for a repair in October of 2021 when the vehicle was under warranty for a noise in the heat/** system when I turned it on. I was told that it needed freon because it was low. I ask where was it going; was there a leak and was told no. Well the same thing started happening in April and I took it back and was told the ** line was leaking and it would cost $1,400 to repair. I told them it should have been covered as this had occurred when the warranty was good. I don't feel I should have to pay $200 when the defect was reported when the jeep was under warranty. I have emails to customer service to support my claim.

  Business Response

  Date: 07/08/2022

  River Front contacted the customer and mailed her a refund check in the amount of $225.00.

  Customer Answer

  Date: 07/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your service because had it not been for the BBB, I would have not gotten a refund.
  
  Sincerely,
  
  ***************************