ComplaintsforAbbVie Inc.
Pharmaceutical Research
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In February there was an outage in some pharmaceutical reporting system. Because of this I could not get my medication at the cost I normally would have. Abbvie allowed patients/customers to use their coupon program to get a reimbursement if they had been inconvenienced, as I had, into paying more out of pocket than they would have. I was instructed to use ********* EC94012035 and Rx ID# *********** and submit my receipt from March 1 for $561 and that I would get a refund within 8 weeks. On April 22, I was told my request was approved and the check was coming. On May 14, I was told my request was not approved but that they were working on it and to check again in a few weeks. Today, August 5, I was told they are working on my request and to call again in a few weeks. I would like the BBB to get involved because this seems like a scam they might be running.Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Contacted patient assistanance line 9 times to inquire about overpayment for $25 copay card that they have multiple issues with some ridiculous cyber attack that affected thousands of overpayments and tying up Walgreen pharmacists time across the country. Patiently awaiting almost 5 months for their Tier 2 escalation team to even respond. It is absurd the answers they have been giving me and assuring for months. BBB needs to conduct an investigation for thousands of individuals excuses.Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
AbbVie refuses to take my call so that I can re order my Creon-***** units so that I don't have to be put in the hospital. I call ************* and I'm on hold for an hour and then cut off and I tried their corporate office number in ************* ************ with no answer and another number which is ************ where a live person answers only to put me back on the ************ number and again I'm on hold for an hour and then cut off. I need my medication. They advertise on the radio that they help low income people who can't afford their medications but make it impossible to receive them even though the patient has been approved.Initial Complaint
07/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Keep getting the run around. Abbvie continues to loose prescription information. Third time trying to get Abbvie to assist, third time given a fax number. Incompetence?Initial Complaint
06/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I've been suffering without medication because the billing issues were just getting to the point where I couldn't keep them straight trying to constantly call and make sure everyone was paying who they needed to be paying and I kept getting bills constantly that I was not supposed to have. because I was afraid of this kind of stuff happening. I've been dealing with this for over a year because they keep going back and forth.Abbvie has given me the skyrizzi complete payment card and they refuse to pay the money to CVS off of the card that I was promised that I would never have to pay out of pocket and now I'm getting collections from this I'm trying a complaint against Abbvie because I filed one against CVS and they never responded to me (see the case below) and then sold me into collections so I reopened that case and now I'm filing one against **** please have someone contact me I've not been contacted by anyone after filing the original complaint this is really annoying I need you to contact people and correct this *** case 666442610DB0C on cvsInitial Complaint
06/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On May 17th, 2024 I submitted paperwork for my daughter to receive Linzess through ***** patient assistance program because a 30 day supply costs $550. I submitted the paperwork and it was denied because the state license for the ordering provider was not included in the physician portion although her NPI was provided. Next it was denied because she supposedly had commercial insurance. According to their own rules listed having poor coverage (i.e. high cost was also considered). I checked the box on the form to have them pull our financial information electronically. Which they recommended. Was told I didnt provided it. Next I sent in the 1040 tax docs. Then they deny saying over income. Call back- we are not over income (I checked this before even applying). The new representative says I dont know why they denied that. Few days later she is denied because needed a prior authorization. Insurance doesnt require a prior authorization and they knew that already. I went to the pharmacy as now directed to have them send the high cost of the medication after her insurance benefit. Did that. Now after 45 plus days they tell me it is denied because they dont have my info on an extra worksheet I filled out and submitted at the initial application. I have ******** and was told specifically by the service rep (on the initial call- out of like 12 calls now) not to fill out the ******** portion. I dont have the same insurance. The worksheet clearly shows high medical costs for the other 3 family members. I was told this information was not needed and then the form was cleared this entire time until they need one last reason to deny. In the meantime my daughter is crying everyday and there is no alternative medicine for her. Abbvie is using programs such as this for enormous tax write offs of their billion dollar profits and they use that charity to justify to congress price gouging drug prices. They are unnecessarily mentally and physically torturing my 17 year old.Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/1/2024, I purchased Restasis eye drops. I was told that because the system was down that processes prescription reimbursements, I would need to pay the $290.18 and request a refund. It should be noted that I usually paid $35 for Restasis. On 3/21/2024, I received a call and was asked to confirm my date of birth. I provided the requested information and waited. After not receiving my refund, I was told that I failed to submit a rebate form and one was mailed to me. No form was mailed to me. On 4/23/2024, I was emailed the rebate form and submitted it via email to ******************************* On 5/13/2024, I called again to check on my reimbursement and was told the email address I submitted the rebate form to is no longer operable and I needed to fax the rebate form. On 5/14/2024, I faxed the rebate form at 2:14 pm. I called on 5/24/2024, and was told my rebate would be escalated and someone will call me back. No one called me back. On 6/4/2024, I was told that there was a cyber attack and my request will be escalated and someone will call me back. I have been working to get my reimbursement since March 2024, and every time I receive a different answer and no one will help me.Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have spect thousands of dollars with this company trying various facial and skin treatments. And within the last month or so, I purchased 2 syringes of Skinvive, which claims to improve skin through providing hydration support, making smooth and glow. In my experience, after spending several hundred dollars to test this, there seems to be little to no effect. I have learned that many others have had a similar experience, with very little noticeable difference. This would seem to be a bit of a rather expensive snake oil. I dont take lightly injecting things into my skin and would like to think that ******** would not peddle things that arent savory or effective for my skin. I am told, generally, that I have good skin. I look to continue to support it. I would hope ******** would not be taking advantage of those like me who are seeking the same, willing to spend hundreds of dollars on a product one would expect to yield visible results, only to find out the product doesnt, Additionally, I just spent another nearly $300 on Botox yesterday, which is also your product and have received no points. I have spent several hundred dollars in less than 2 months and have gotten little to no Alle points..I am requesting that a refund be considered under the circumstances.Initial Complaint
05/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was enrolled in patient assistance for Creon and Linzess in 2023. I reenrolled in 2004 early as they said so there would be no issues. They kept telling me the doctor's part was not readable. The Doctor resent their part and Abbvie kept telling me that all was not there or unreadable. A supervisor was supposed to call me back within 24 hours and never did. How many times do they expect the Doctor to resend forms and prescriptions.Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using Humira for several years now and was in the Abbvie PT Assist program. I submitted my renewal application on 3/13/24. By 4/22/24 I had not received any determination and was down to my LAST SHOT so I called and was told that I was denied the PT Assist and had been moved to co-pay support. (#1) Abbvie thinks it's okay to send such imperative information via email, nothing in the posted mail, no text, not even a phone call, especially when they know when I got my last script filled and my supplies are running LOW. I say not everyone spends their life in an email box every minute of every day, not to mention that details of such a paramount change should be personally delivered somehow (#2) After seeking prior authorization from my insurance company as directed by Abbvie I once again called to advise them I had started the process but it was going to be up to a week plus before there would be a determination; because I could be denied by the insurance company too, but that's another complaint, and that I respectfully was requesting one box (2 shots) to bridge the gap. I have severe UC, I take an injection weekly, and within ***** hours of not having the medication I will not be able to leave the house. Abbvie didn't seem to care about that AT ALL, I was flat-out denied the opportunity to speak with a supervisor and was told by PT Assist that they could no longer speak with me because I was a co-pay support person now, co-pay support told me that I couldn't get any medication through them because there was no prior authorization in place and they didn't have a prescription, that's because PT ASSIST HAS IT . I truly am grateful for the PT Assist I received in the past, I mean who can afford to pay $ ******** a month for medicine BUT when you decide to change boats mid-stream you need to give a girl more than 2 days to make other arrangements. Each of the 5 people, from various departments I spoke to apologized for the inconvenience but if you have UC you know it's a little more than an inconvenience what your body does to you. I now am facing having no meds and NO ONE at Abbvie will approve the shipment of one last box to help me NOT get deathly ill. I have to ask, does one box affect their bottom line that much ??
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Customer Complaints Summary
81 total complaints in the last 3 years.
39 complaints closed in the last 12 months.