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Business Profile

Auto Warranty Plans

Endurance Warranty Services, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Endurance Warranty Services, L.L.C. has 23 locations, listed below.

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    Customer Complaints Summary

    • 3,421 total complaints in the last 3 years.
    • 1,287 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have previously requested for Endurance Warranty to cease its marketing and solicitation attempts to my phone, email and via postal mail. I continue to receive solicitations. I want Endurance Warranty to immediately stop sending me solicitstions in the mail, to my phone and to my email address. I never requested this material or contact.

      Business Response

      Date: 04/30/2025

      Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.

      We are sorry for the frustration that Endurance's mail piece caused Ms. ************* and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.


      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ************
    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to make a claim using my warranty which was paid in full. The adjuster stated that they were denying the claim because the tire size was not within the factory allowances. The tires were on the factory rims and no other adjustments were needed to the truck. After threatening to cancel the contact, Endurance stated they would cover the ***air if I paid the surcharge for wheels and tires. Given this was $500 vs the $3000 rapair bill, I agreed. The *** on the phone said a manager would be in contact with me later that day to take my payment information. When that day came in went I called the next day and was told a manager would get to me by the end of this day. I called again three more times and was told a manager should be contacting me which did not happen. Meanwhile, the truck sat in at the dealer as the *** stated, if it was driven off the lot, they would not cover the ***air even with the surcharge. Each time they said a manager was not avaible. I used the warranty once in the time that it was in effect and that was also a lengthy process as adjusters keep having to be sent which delays ***airs. I requested that contract be canceled as I would uses the returned funds to help offset the $3000 ***air bill.

      Business Response

      Date: 05/01/2025

      Thank you for bringing this to our attention. A manager has contacted the consumer and we discussed the claim and contract in great depths. The surcharge was added to the consumer's contract and the claims process will continue. We appreciate the opportunity to address their concerns. 

      Warm regards,

      Endurance 

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********
    • Initial Complaint

      Date:04/24/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to check price for warranty on 2021 Spark. Spoke with agent and agreed to warranty over the phone. Paid $136.57 for down payment and $29 for digital activation fee. Then I received the contract via email. After reading through the contract provisions, I decided to cancel. Did not want financing on my credit report. I called and requested cancellation the same day I received the contract. Asked if I needed to send a letter, but was told that because it was same day, no letter required. I received an email from Line 5, the credit company showing cancellation without a date and zero refund. The fine print on the contract states I may have to pay a $50 cancellation fee, despite online advertising that shows 30 day money back ************ addition, the *** **** says I may have to wait up to 6 weeks for any refund.This is unacceptable, especially because I had to pay a digital activation fee..

      Business Response

      Date: 04/29/2025

      Upon receipt of this complaint, an Endurance Resolutions Specialist confirmed that the consumers vehicle service contract was cancelled at the consumers request on April 24th, and a full refund in the amount of $165.57, was processed back to the consumers credit card. If they have any further questions, they are encouraged to contact ***** at ************.


      Best regards,

      Endurance


      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* *****
    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AFTER signing me up for service this company has ignored all of my communications efforts to learn about their product i purchased. I have emailed and emailed the man who set me up with my service. He has ignored me all month. I call in to cancel and they tell me I cant cancel without a notarized form as today was a day past the 30 day money back guarantee. They ignored my calls and emails so that 30 day period would be over by thr time I spoke to someone. Now they tell me I have to get a notarized form. The man was very unprofessional. The whole company was very unprofessional. The seller of the contract told me that HE was my contact. He never returned a call or email the WHOLE 1ST month. Very unprofessional. After reading people's experiences I do believe this company is a scam. Please don't use them. Extremely unprofessional. Will not help. Or answer questions.

      Business Response

      Date: 04/22/2025

      After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.
    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2025, I purchased an Endurance Warranty contract for my second vehicle with the company. I provided the odometer mileage by way of a photo and I also provided proof that the vehicle was clear of any pre-existing issues by emailing a copy of the vehicle inspection ***ort performed by the ***** dealership. Per the contract the waiting period is 30 days and ***** miles. On April 11, 2025 I took the vehicle in to have it checked for an air conditioner problem. The mileage on my vehicle was ******, which was well over ***** miles and past the 30 day waiting period. Endurance refused authorization of ***air stating that ***** needed to perform additional step to prove why the air conditioner was not properly working. Therefore, ***** performed additional diagnostic steps and on April 21, 2025 I took the vehicle back to the ***** dealership and Endurance once again refused authorization to ***air my vehicle. The ***resentative told the ***** *** that the issue was pre-existing and the mileage was only 22 miles. The ***** *** was also told that my contract was fairly new. This is unacceptable and a breach of contract on Endurance. I attempted to call Endurance to converse about this and I was rudely spoken to by a *** named *****. Without saying a word, he transferred me to another department and was on hold for over 30 minutes and no one picked up. I then tried calling several more times to no avail. This company is a scam and this will be handled legally. I will be cancelling both of my contracts with Endurance and going back to ********* for coverage.

      Business Response

      Date: 04/30/2025

      Upon receiving this complaint, an Endurance Resolution Specialist contacted Mr. ******** and addressed his concerns. We appreciate the opportunity to resolve this matter.

      Best Regards,
      Endurance

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********
    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I waited on hold for 12 minutes only to be put on hold another ************************* a request to replace a key fob, which is covered under my elite warranty. It got to a point that I had to hang up and tell them to email me the process to me. If calling the claims team isn't the process, then what is?!!P. S.I have attempted to contact Endurance via email and phone twice after this review. The second representative on the phone number for CarCo that ends at a location stating "we are now closed and will return January 2nd". After calling back, I was placed on hold for 6 minutes and then patched directly to the number that doesn't work without any warning, which essentially was their way of hanging up on me in my opinion. I am now attempting to call a 4th time to simply use my warranty that I've paid over $5,000, just to get a key fob replacement.

      Business Response

      Date: 04/23/2025

      After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 

      Best regards,

      Endurance


      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** *****
    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience with Endurance Vehicle Protection has left me financially devastated and emotionally drained. I trusted this company during one of the most vulnerable times of my life, and they completely failed me not just as a customer, but as a human ******** a full-time caregiver for my disabled mother, I have no income and very limited resources. The thought of being protected against unexpected repair costs gave me hope. The representative I spoke to was reassuring, promising me that Id be covered if anything went wrong.After signing up and paying $130 a month, I waited for the contract to arrive. It never did. I had to call Endurance to receive a PDF version via email.Months later, my car began to have transmission issues. I took it to my ****** dealer, confident that I had coverage. The dealership contacted Endurance and was told they needed to wait for an inspector. That process took over a week, during which I had no transportation and my mother missed multiple medical appointments.When I called Endurance to inquire, I was treated rudely by a representative who cited fine print that caps repairs based on the market value of the vehicle. This clause was never explained to me when I enrolled, and there was no opportunity to review the contract before signing up, a critical fact that they conveniently omitted. In the end, I couldnt afford the repair. I had to sell my car for junk. This experience has not only ruined me financially but also left lasting emotional trauma. I was manipulated and discarded by a company that preys on people.Endurance is guilty of false advertising, deceptive sales practices, and unethical treatment of vulnerable customers. I have filed a complaint with my ************************ as well.I am demanding a full refund plus the price of the contract and urging the BBB to investigate Endurance's business practices. I hope this complaint prevents others from falling victim to the same predatory tactics.

      Business Response

      Date: 04/28/2025

      A Resolution Specialist has contacted the customer to address his ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23228912

      I am rejecting this response because: As of 04/29/2025 I have not received any sort of contact from Endurance as stated regarding my concerns.

      Sincerely,

      **** ******

      Business Response

      Date: 05/02/2025

      Thank you for bringing this matter to our attention. A Senior Resolutions Specialist has contacted the consumer and addressed their concerns. We appreciate the opportunity to resolve this matter.

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******
    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract #CDY1011606 Billing Acct #************** On March 1, 2024, I signed up for an Endurance Warranty for my 2019 Pathfinder. I paid $151.57 that day plus an administrative fee of $29. Monthly payments of $151.57 were to be debited from my account at the end of each month. In return, Endurance was to provide me with a bumper to bumper warranty that included easy cancellation with a full refund - not just within the first 30 days, but at anytime (less, of course, the amount of any claims they had paid). I attempted to make one claim. They denied it. I continued my monthly payments, upholding my end of the contract, with the last payment being October 28, 2024. In September of 2024, I called and cancelled my contract. And started waiting for my refund. The total amount I paid to Endurance was $1393.13. I started having some health problems, and on January 13 and 14, 2025, I had surgery to remove a Large Meningioma brain tumor, grade 2 due to brain invasion. Needless to say, this took precedence over everything else in my life. Things have now settled down and I have been looking for my refund. I called Endurance and told them I needed my refund. They said they didn't have to refund me because I never filled out the cancellation form that I was sent. I was NEVER told about that form - not when I signed up and not when I cancelled in September. I have called numerous times, filled out that form that an employee, ******* ******, sent me and returned it. She also waived the Notarized odometer reading since I was out of town at follow up appts with my neurosurgeon, oncologist, and radiation oncologist team. Yesterday, 4-19-25, I received a check for $19.80. This is ridiculous and an insult. I will NOT deposit this check. I am owed $1393.13. To show I am being reasonable, I will allow them to deduct $200 from that amount for whatever administrative fees they feel are necessary. But no more than $200. I want my money IMMEDIATELY. Thank you.

      Business Response

      Date: 04/29/2025

      After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

      Best Regards,
      Endurance

      Customer Answer

      Date: 05/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      While I accept the resolution, I know that they should have refunded me the entire amount that they scammed. There are too many complaints for me to believe they are not doing this intentionally. 
      Even though I am not happy about not receiving a full refund, I will say that the person I dealt with, *********, seemed to genuinely want to help.

      Regards, 

      **** *******

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am constantly getting calls, and letters from these people and I want it to stop. I have called and told them to take me off there list. They constantly bother me. I have also returned the mail and said to stop sending it, but they continue to send it. I do not want any communication from this company. Its a scam. And I find it to be harassment.

      Business Response

      Date: 04/21/2025

      Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and  direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
      We are sorry for the frustration that Endurance's mail piece caused Ms. ********** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time. 

      Customer Answer

      Date: 04/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********
    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for this warranty in Jan 2025 and the salesperson told me all the good stuff but none of the important stuff. Like if anything happens, they ask for all maintenance records which would have been fine had I been told this from that moment so that I could actually keep every single one. So, the end of march my car wouldn't start and I call to use my warranty. I found a shop got it towed there and now my car has been there 2 growing on 3 weeks because they have requested invoices of and services that I have had since the warranty, and I have had to go out and physically request those invoices. Every time I call, they tell me there is no manager or supervisor that I can talk too and that they don't have an escalation department. This is insane because every business has someone over another that handles customer situations. So, it's no one that I can talk to or discuss my situation to then they are scammers pretending to be a business taking people's money every month and not trying to withhold to their part of the bargain. I have searched my book and contract I have not found the sentence telling me that I need to keep all my invoices nor was this very important information relayed to me. I feel like it was left out on purpose. I want the serviced that I paid for. I was told that my car needed the motor replaced and I would like the services due to me that I pay for monthly for the warranty of my car. For them to fulfill their part.

      Business Response

      Date: 04/24/2025

      A Resolution Specialist has contacted the customer to address her ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

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