Business ProfileforCrate & Barrel

t's been a nightmare of a journey getting a couch and now we're still stuck with an unsatisfactory resolution. We went through 5 couch deliveries, and haven't been able to get a single one un-damaged. Every time we were assured they would do a special inspection before sending another for delivery. These never happened. We have now had to have five working days revolve around the schedule for these deliveries. We've had to clear our living room 5 times and make extra room for the couch swap, and we've had to coordinate the delivery with our building management. "White glove delivery" has been complained every time about the weight of the couch and the process of delivering, been uncomfortably rushed, and been combative with the building management.Now the couch is being discontinued and we're being offered a small amount to keep the damaged couch with no warranty, or we can return it. They said we'll lose the shipping cost if we return, even though they never delivered a non-damaged couch. I also bought matching pillows that were custom order and they said too bad, they won't return those.When I called the store they admonished us and said how expensive it is for them to do 5 deliveries, as if we were asking for too much. They told us we had wasted our own work days by scheduling during the week, since I mentioned how they're not respecting our time. It doesn't matter when I scheduled, my work and personal time is valuable and Crate & Barrel is not taking any responsibility for wasting my time.At this point we're deciding if we stick with the measly discount to just be done with the ordeal and live with a mediocre couch for a couple years, to just throw it out when it will undoubtedly fail due to poor craftsmanship. Our alternative option is to return and live without a couch for a few months while we sort out finding a new one and waiting for 2-4 months to get it delivered. Neither situation is great, thanks Crate & Barrel.