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Business Profile

Optical Goods

OpticsPlanet, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

Customer Review Ratings

1.09

Average of 94 Customer Reviews

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Review Details

  • Shane G

    Date: 03/12/2025

    Thier system auto populated an old address even though was removed from their system months before the order. One order shipped to the right address the next order was shipped to the old address. **************** would not fix this, so I was stuck with the bill and do not receive the product. I checked my account and verified my address was correct and it was ********** careful to check our orders carefully their system can be a problem. **************** was not willing to help. You'll be better off shopping elsewhere.

  • tom w

    Date: 01/10/2025

    Shipping is not the only problem of this website. Packaging is subpar and so dirty inside out, all shotshells scattered in the box... that's normal for them.They sent me both defective and wrong products for 2 times and the customer service is the worst I've experience. Basically punish customers for their own mistakes and postpone refund deliberatelly. They want you exhausted. Hope you guys never need to call them to make things right.Feel my money stolen by the company and they are totally fine with that. This company doesn't respect the customers.

  • Raymond W

    Date: 01/03/2025

    Terrible customer service! Slow shipping if you even get your order! Never again! Drop shipper issues!

  • Wendy H

    Date: 12/27/2024

    Paid $165 for overnight shipping, only to have it delayed. They offered a whole $52 shipping refund. Now I am out $113 and will not get this item in time for what it was intended for.

  • Jake O

    Date: 12/17/2024

    They sent an item to an address that isn't on file. They told me then to call the person who lives there as if I have their number. Unbelievable.

  • Kevin E

    Date: 12/02/2024

    They sell products that say they are new and when you receive the product it is used and not complete as described in the description of the product. Alis they will net give you a refund. BUYER BEWARE.

  • Ce B

    Date: 12/01/2024

    Optics Planet cannot be trusted. They claim on their website that they are an authorized dealer for all the products they sell. I was interested in ********. They have many new Fuji cameras and lenses listed on their website, interestingly for higher prices than suggested retail with "discounts" that brings it back to the suggested retail. I did not see their name listed at ****'s website for authorized dealers. I then emailed ************ and they confirmed that Optics Planet is not an authorized dealer. That means the buyer will not have a manufacturer warranty. What other products are they selling new as an unauthorized dealer? On top of that, Optics Planet is F rated with the BBB but their "About Us" page on their website deceitfully displays a BBB Accredited Logo with an A+ rating.

  • Roly H

    Date: 11/22/2024

    I had a frustrating experience with OpticsPlanet. There was a miscommunication with the shipping address, and despite calling with two days notice to fix the issue, they failed to contact *** to resolve it. To make up for the inconvenience, they offered a $25 gift certificate, but since the item had already been price-matched with another site, this was the best they could do. Disappointing customer service and lack of follow-through.

  • Leigh A

    Date: 11/13/2024

    I don't know what's up about the bad reviews I got my chest rig earlier than expected I had no problems anytime

  • WILLIAM G

    Date: 10/30/2024

    STAY AWAY FROM OPTICS PLANET,,, The first time I made an order with Optics Planet, I ordered a combo light/laser for my HK and made the order on the phone with them. I thought everything was fine until about 7 days later I checked to see what the status of my delivery was and found out they cancelled my order. No notice from them at all. I called and talked to a supervisor, *****, and she gave me NO REASON why they cancelled my order, only to say, "at our discretion we cancelled your order".I have ordered artillery related items from many companies for years and never had a problem until this. I will NEVER do business with these people again and neither should you.

OpticsPlanet, Inc. is NOT a BBB Accredited Business.

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