Reviews
99 Customer Reviews
Review from tom w
1 star01/10/2025
Shipping is not the only problem of this website. Packaging is subpar and so dirty inside out, all shotshells scattered in the box... that's normal for them.They sent me both defective and wrong products for 2 times and the customer service is the worst I've experience. Basically punish customers for their own mistakes and postpone refund deliberatelly. They want you exhausted. Hope you guys never need to call them to make things right.Feel my money stolen by the company and they are totally fine with that. This company doesn't respect the customers.Review from Raymond W
1 star01/03/2025
Terrible customer service! Slow shipping if you even get your order! Never again! Drop shipper issues!Review from Wendy H
1 star12/27/2024
Paid $165 for overnight shipping, only to have it delayed. They offered a whole $52 shipping refund. Now I am out $113 and will not get this item in time for what it was intended for.Review from Jake O
1 star12/17/2024
They sent an item to an address that isn't on file. They told me then to call the person who lives there as if I have their number. Unbelievable.Review from Kevin E
1 star12/02/2024
They sell products that say they are new and when you receive the product it is used and not complete as described in the description of the product. Alis they will net give you a refund. BUYER BEWARE.Review from Ce B
1 star12/01/2024
Optics Planet cannot be trusted. They claim on their website that they are an authorized dealer for all the products they sell. I was interested in ********. They have many new Fuji cameras and lenses listed on their website, interestingly for higher prices than suggested retail with "discounts" that brings it back to the suggested retail. I did not see their name listed at ****'s website for authorized dealers. I then emailed ************ and they confirmed that Optics Planet is not an authorized dealer. That means the buyer will not have a manufacturer warranty. What other products are they selling new as an unauthorized dealer? On top of that, Optics Planet is F rated with the BBB but their "About Us" page on their website deceitfully displays a BBB Accredited Logo with an A+ rating.Review from Roly H
1 star11/22/2024
I had a frustrating experience with OpticsPlanet. There was a miscommunication with the shipping address, and despite calling with two days notice to fix the issue, they failed to contact *** to resolve it. To make up for the inconvenience, they offered a $25 gift certificate, but since the item had already been price-matched with another site, this was the best they could do. Disappointing customer service and lack of follow-through.Review from Leigh A
5 stars11/13/2024
I don't know what's up about the bad reviews I got my chest rig earlier than expected I had no problems anytimeReview from WILLIAM G
1 star10/30/2024
STAY AWAY FROM OPTICS PLANET,,, The first time I made an order with Optics Planet, I ordered a combo light/laser for my HK and made the order on the phone with them. I thought everything was fine until about 7 days later I checked to see what the status of my delivery was and found out they cancelled my order. No notice from them at all. I called and talked to a supervisor, *****, and she gave me NO REASON why they cancelled my order, only to say, "at our discretion we cancelled your order".I have ordered artillery related items from many companies for years and never had a problem until this. I will NEVER do business with these people again and neither should you.Review from Lee K
1 star10/28/2024
Ordered an F1913 folding pistol brace from them. It arrived and does not function as advertised. Asked for a replacement, company says "all sales are final". What a ridiculous position for a company to take.
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