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Business Profile

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Bubba Trading, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bubba Trading, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bubba Trading, Inc. has 2 locations, listed below.

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    • Bubba Trading, Inc.

      425 Huehl Rd Bldg 21 Northbrook, IL 60062-2322

    • Bubba Trading, Inc.

      PO Box 7202 Bannockburn, IL 60015-7202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello: Bubba trading mislead me on it's product. They will not refund my money of $1000.00 of which I asked for at about 2 weeks into their program. They said they would but did not, after a number of times asking for my refund. Purchased May 21 2022 for $1000.00 IDStart dateEnd dateRecurring total #******May 21, 2022When cancelled$1,000.00 / year Next payment: May 21, 2023This subscription is set to renew automatically using your payment method on file. You can manage or cancel this subscription from your my account page. Sent emails here is one of them where he offered to refund but only half: *********************** <***********************>Fri, Jun 10, 3:23 PM to me Would you like to stay in or would you like 50% refund **** "Bubba" ******* Bad enough he had me put $5000.00 in his automated trading system which by the way ***** now he won't refund me the $1000.00 It said on the page on my account 4 months free look well he didn't tell the truth. ProductPriceQuantitySubtotal Hedging Your Portfolio Courses $150.00 / month with a 12-month free trial and a $3,000.00 sign-up feeHedging Your Portfolio Courses quantity 1 $150.00 / month with a 12-month free trial and a $3,000.00 sign-up fee Now it says 1 year there is coupon to get the discount of $2000.00 . This is some sort of scam no wonder he talks bad about ******************* on **** *** is honest.

      Business Response

      Date: 10/05/2022

      Customer made a $1000 purchase for a year of service on May 21, 2022. *************** link: https://bubbatrading.com/product/equity-portfolio-management/

      On June 16, 2022 customer requested a refund, he was offered a 50% refund, but he did not respond to the offer.

      Our refund policy states that all sales are final and the customer must check the box at checkout that highlights these terms.
      Link: https://bubbatrading.com/refund-policy-contact-info/
      Also published on website: https://bubbatrading.com/subscriber-customer-terms-of-use/

      Hedging Your Portfolio is an entirely different product which customer did not purchase and therefore has nothing to do with this transaction.

      Customer Answer

      Date: 10/11/2022

       
      Complaint: 18046902

      I am rejecting this response because: What I did was ask for a refund he offered he should have refunded the money he didn't respond that  is why I writing the BBB. What I did not respond to was did I want to stay in his program. I didn't respond because are you kidding me that one time was enough for me.

      Sincerely,

      *************************

      Business Response

      Date: 10/17/2022

      We again point to the REQUIRED acceptance of the ***** OF SERVICE and acknowledgement of the RISKS involved with the product at the Point of Purchase, prior to payment processing.

      Secondly per the attached email thread, ****************** did not follow the very specific instructions on using the product.

      Moreover, again per the attachment, ****************** never responded to the offer of a partial refund.

      Nevertheless, the offer of a partial refund remains on the table.

      Customer Answer

      Date: 10/21/2022

       
      Complaint: 18046902

      I am rejecting this response because: I will accept if he sends the refund that is still on the table when it is back in my account.

      Sincerely,

      *************************

      Customer Answer

      Date: 10/25/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Hello: My name is ************************* I will accept the return of money from Bubba Trading. My Complaint ID: ******** have them return refund asap. Thank You *************************
      WARNING: YOU HAVE RECEIVED AN EMAIL THAT ORIGINATED FROM OUTSIDE THE ORGANIZATION. PLEASE VERIFY ALL MESSAGE CONTENT BEFORE CLICKING ON LINKS OR ATTACHMENTS.


      Sincerely,

      *************************

    Bubba Trading, Inc. is NOT a BBB Accredited Business.

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