Reviews
Customer Review Ratings
Average of 6 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAaron G
Date: 03/22/2025
1 starBUYER BEWARE!!! I purchased a ***** 562 Headset from them on ******. After I found out the headset wasn't compatible with my office phone I requested a refund and sent all their items back. They incorrectly charged me a restock fee for the entire price of the item, $302. They claimed I didn't send the exact same headset back which is a lie. I returned the exact headset they sent to me and now they are trying to keep all my money and the headset. TOTAL SCAM.Review fromRandy R
Date: 03/04/2025
1 starRandy R
Date: 03/04/2025
Total Scam Do Not buy from them!! Purchased a Surface Hub for $8,976.00 Dollars. Lifted the top of the box minutes after delivery and saw the screen was smashed. I immediately called and emailed pictures. They told me it was not up to them if they would take the product back and give a refund. They said they have to take to the suppler and would get back to me in a few weeks.I purchased and paid for this from ********* they owe me a full refund.
PCNation
Date: 03/04/2025
BBB,Thank you for contacting PCNation. We want to thank Mr. **** for placing an order with PCNation. The product that we shipped to Mr. **** was brand new and factory sealed. It is very unfortunate the item was damaged during shipping. Upon notice from Mr. **** that the item arrived damaged, PCNation immediately initiated a damaged package claim. We asked Mr. **** to forward photos of the item and packaging which are required for damage shipping claims. We received the requested photos and within 1 business day, PCNation had the freight damage claim approved and forwarded a pre-paid return shipping label to Mr. **** for sending the item back. A full refund will be provided for the order on receipt/processing of the returned item. If any additional information is needed, please do not hesitate to let us know. We apologize to Mr. **** for the item being damaged in transit and appreciate his patience.Cordially,***** **** PCNation Customer ServiceReview fromReg M
Date: 01/27/2025
1 starI just got scanned out of $1100 COMPLETE SCAM do not buy from pc nationReview fromIKE M
Date: 09/05/2024
1 starAbsolutely horrible company who does not deserve to still be in business, they rip off their customers and do not care about anyone especially their own employees. Very poor working conditionsReview fromCharles H
Date: 08/16/2024
1 starWe (our company) purchased a computer for a new hire from **** at PCNation. The computer began faulting out within the first week of using it. We tried EVERYTHING. PC nation directed us to **** and they could not get it working. PCNation refused to take the computer back or give us a refund on equipment. Instead they told us we would have to pay a restocking fee on the garbage equipment they sell. This tells me they intend to restock the trashy equipment to sell it to someone else. Ridiculous. The cost of labor in wasted time has well surpassed the cost of the computer.Review fromAK F
Date: 06/26/2024
1 starAK F
Date: 06/26/2024
I purchased two cameras from this store for $86.23 each received an order acknowledgement. I then received a note that the price was incorrect on the website and that my order would be cancelled, however I was still offered to buy them for $220 each. I then received a note to call customer service. Upon doing so I was offered cameras of other manufacturers. This is a prime example for bait and switch! Do not buy from this store. It was my first and last experience with PC NationPCNation
Date: 06/27/2024
Thank you for your feedback. PCNation has been in business for 25+ years and has shipped millions of orders. For your order, we regrettably notified that there was a website oversight caused by 2 different manufacturers offering the same part BC500. Because of this, the website crossed pricing and availability for the 2 different items with the same part BC500. We pointed out that the item you ordered was not in stock. Due to the website confusion, we offered a reduced price from the normal cost of the Synology cameras if you could wait for stock. If you also called in, it is possible an alternate item was suggested by a CSR due to the Synology items not being in stock. We are very sorry for the circumstance and appreciate the opportunity you gave us.Cordially,******************* ******** Service Supervisor
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.