Complaints

This profile includes complaints for Gateway Classic Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gateway Classic Cars

  1237 Central Park Dr O Fallon, IL 62269-1774

• 

  Gateway Classic Cars

  7045 Aviation Blvd NW Concord, NC 28027-0051

• 

  Gateway Classic Cars

  15011 S Commerce Dr Dearborn, MI 48120-1295

• 

  Gateway Classic Cars

  1910 Cypress Station Dr Ste 200 Houston, TX 77090-4038

• 

  Gateway Classic Cars

  704 Swan Dr Smyrna, TN 37167-2035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYERS BEWARE READ THIS BEFORE YOU PURCHASE NOW OVER $12,000 IN DAMAGES!I was looking to buy a classic ****** pickup and they had one that I wanted. I was located in ********** and before I flew all the way out there I made sure to ask all the right questions.They assured me that this truck was good and ready to go. The engine and transmission had ***** miles on a rebuild and the truck didn't need anything.When I got there the truck looked clean but I was very concerned that I was not allowed to test drive the vehicle. I should have walked away right there.Well I bought it an within 50 miles of leaving the dealer 2nd gear was grinding terribly and popping out of gear. Well I pulled the transmission and it was obvious that no rebuild had happened. The drain plug was full of metal and the clutch told me that this thing had 3-5x the miles they had told me.Then that lead me to the engine which was also "rebuilt". I quickly found cylinder #4 had very low compression. A wet test told me that the piston rings were shot. It needed a full teardown and rebuild.Then we have multiple other issues where it was obvious steps were taken to conceal damage. I could go on and on.I paid a lot for this vehicle and I overpaid because of what the sales people had told me. Now I have over $12,000 in damages and a sales *** that received a commission of over $4k on a $19,200 purchase.When I called the corporate office they told me too bad and it didn't matter what the sales people had told me. I had signed the dotted line.

  Business Response

  Date: 04/08/2025

  The company acknowledges that a vehicle purchase was completed by this individual. Upon being contacted, the company opened an investigation into this matter and reviewed the transaction in its entirety. It discovered the individual was provided with full access to the vehicle at the facility, looked it over thoroughly, went for a test-ride, and felt comfortable proceeding with the purchase. Once the transaction was completed the vehicle was released to this buyer and was in working order. The customer has acknowledged this verbally during our review of his complaint.  From there, after purchasing, the individual drove it hundreds of miles from ***** until notifying the company that an issue was experienced somewhere during his trip while in ********. We cannot speak to, nor will we speculate what occurred once this individual took ownership or during his travels.
    
  In closing, the company was disheartened to receive feedback from this consumer about their dissatisfaction with the recent purchase. The company took the individuals claims very seriously and investigated the matter in its entirety. After review, it found no malintent transpired during the negotiations or transaction of this vehicle. As of now, the company considers this purchase to be completed in its entirety and has closed out this transaction.  
  

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in full with extensive internal engine damage. In *****, a consignment dealership must have cars pass safety inspections within 180 days of sale, yet my vehicle had no such inspection for almost one year. I was told by **** that this car was in amazing condition, yet when the vehicle was on the way to my home, I was sent a video of the car making not normal noises from Duke, and contacted him at Gateway Classic Cars about this issue. I was not only ignored for quite some time but this dragged on for way too long! This company continued to attempt to prove me wrong instead of attempting to make things right. The internal engine damage ended up costing me just shy of $13,000.00. Which I had no choice but to paid for.

  Business Response

  Date: 12/06/2024

  The company acknowledges a purchase was completed by this consumer on or around approximately 1/18/2024. While in our possession, the facility didnt experience any known issues with the operations, mechanics, or vehicle itself. It is also important to note that the Bill of Lading, completed by the 3rd party transport service hired by the consumer, did not notate any issues with this vehicle upon the facilities release or them taking possession of it.
  Prior to purchasing, we provided this consumer with ample information on the vehicle and answered all questions he presented. The consumer also had an opportunity to view the vehicle at the facility himself or hire a 3rd party inspector to review it on his behalf, before proceeding with the purchase. He chose to decline both options as he appeared anxious to proceed forward with the acquisition of this vehicle.
  From there, the corporate office was contacted on or around February 27th with a complaint from the consumer about this vehicle. The complaint was reviewed, it was noted that no prior issues were experienced prior to release, and thus a decision was rendered not to award any additional compensation based on these circumstances.
  While we cant speak for what occurred during the transit of this vehicle or once possession was taken by the consumer between the purchase date and him contacting the corporate office, it was verified that no issues were experienced beforehand.  In closing, the company was disheartened to receive feedback from this consumer about their dissatisfaction with the recent purchase. The company took the individuals claims very seriously and investigated the matter in its entirety. After reviewing the facts, the company found that no malintent transpired during the representation of this vehicle by the local staff or completion of this transaction.
  As of now, the company considers this purchase to be completed in its entirety and has closed out this transaction.
  

• Initial Complaint

  Date:08/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a clean title 1986 square body ***** K10 in December 2023 for $41,000. that turned out to be a SALVAGED 83 GMC. ******* and cab do not match like they advertised. They knowingly sold me a SALVAGED vehicle. And it was as not the vehicle on the purchase contract. Note* They claim that they dont deal in any salvaged vehicles. Corporate made zero effort to take responsibility for the wrongful transaction. I paid $41,000 for an 86 *****, ** DMV registration fees of *****. and shipping fees of $3,000 for a vehicle that can not be registered in ** because its not the vehicle on title. I expect a full refund of all above named expenses totaling $48,000 for Gateway Classic Cars misrepresentation of the vehicle that is listed on the sales contract.

  Business Response

  Date: 09/04/2024

  The business acknowledges they have been in contact with this customer about a few complaints from his purchased vehicle. However, after full review, the business believes some of the consumers statements were inaccurate to the facts in reference to this transaction.
  First, it is important to note the time lapse that has occurred since the consumer purchased the vehicle and contacted us. The vehicle in question was purchased in December of 2023 as stated by him. The individual did not contact us for over 8 + months to notify us of any issue or concern. This time period far exceeds time allotted for registering a vehicle. Also, we cannot speak to what transpired during this time period the vehicle was in this consumers possession.
  Next, we want to clarify that this concern was never brought up or questioned during the pursuit of this vehicle by the consumer. As a Company, we strive to be very transparent about the shape and condition of the vehicles we represent. We also welcome any 3rd party inspections at our facility and make the vehicle fully accessible to either the consumer themselves or anybody they deem knowledgeable enough to observe the vehicle on their behalf. This does include allowing 3rd party inspector services if they would like.
  Lastly, after reviewing, it is important to point out the vehicle was sold on a local state title, which aligned with the *** plate on the vehicle. Thus, the state recognized both the *** & titling to be both accurate and legitimate for representation of this vehicle. This is how the vehicle was presented by the company.
  In closing, after being contacted, the company took the consumers accusations very seriously and reviewed the matter in its entirety. After review, the company would like to state that while we are very disheartened to hear of the consumers dissatisfaction, it found that no malintent transpired during the representation, negotiations, or transaction of this vehicle. After reviewing the facts, the company informed the customer that ******************** considers this purchase to be completed in its entirety and has closed out this transaction.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the first week of August I contacted gateway classics in *********** which is located at ************************************************** the address I specified in my complaint is the corporate office. On the day of August 2 I spoke to ************************* about a 1972 k10. We made a deal on it and he asked for a deposit of $1000 to hold the car. He stated on the phone it was a non refundable deposit. I responded absolutely not I havent seen the car. I said if I make a deposit and the car isnt as advertised or there is hidden damage I will get my deposit back. He agreed and we moved forward. August 5 I drove four hours to see the truck. It was obvious when I got there it had serious rust issues. I said this is not what you guy represented in your description or add online. I told them I didnt want it for these reasons and asked for my deposit back. They told me ***************** would take care of that and he would call me next day. He called and tried to convince me to just buy another car and put the deposit towards it. When I told him no he said he would reach out to corporate. Later that day he emailed and said no refund will happen. I explained what I said to Duke and that those conversations are recorded by gateway. I want that recording because its clear evidence of Duke saying I would get my deposit. **** said no and I was not going to get my money back. The only reason I ever made a deposit was because **** said it would be refunded if there was an issue and he also reassured me there were no issues with the truck. I trusted Duke and Gateway because they have a good reputation but this is clearly not the case

  Customer Answer

  Date: 08/09/2024

  It has been resolved and there is no reason to continue the investigation 

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 1970 Jeep CJ 5 from the Ft Lauderdale dealership of Gateway Classics in June 2024. The ad was misrepresented and the sales office was not honest. The radio was not functional and all gauges did not work Despite many emails and phone call to the dealership and to the corporate office they refused to refund anything for the costs of their misleading and false advertisement. I seek $1500 for this. I would not ever use or recommend them They are not honest

  Business Response

  Date: 07/24/2024

  The business acknowledges they have been in contact with this customer about a few complaints from his vehicle purchase. However, after full review, the business believes some of the consumers statements were inaccurate to the facts in reference to this transaction. This individuals questions were answered throughout his interaction with the sales-staff member. He was also provided with the option and even a recommendation of having the vehicle inspected by a 3rd party service prior to proceeding forward with the purchase. He chose to decline this option and felt comfortable proceeding forward, attempting to purchase the vehicle at a reduced cost.

  
  The vehicle in discussion was being represented on consignment basis and thus, when the original offer was taken to the seller/consignee for review it was declined. A counteroffer was eventually presented and agreed upon by this purchaser. Upon receiving the vehicle,he contacted both the location and corporate office complaining about various or minor items which had been mentioned to him prior to purchase.Coincidentally he requested compensation or a reduction in price in the exact amount he originally offered. This request was ultimately denied.

  
  In closing, after investigating the consumers complaint, the business found that no malintent transpired during the representation, negotiations, or transaction of this vehicle. After reviewing the facts, the company informed the customer that ******************** considers this purchase to be completed in its entirety and has closed out this transaction.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car on 12/23 I called the next day to see about switching out to a car that popped up. ********************* said couldn't do it.I asked isn't there a Lemon Law of three days he said no by state only AZ is not one.I asked if they could try to resell so I could get the car I found since ********************* said there were 4-to 5 who were interested. They claimed they sent the title etc to me on 01/24 but had no clue. They said they would have to reorder hard to believe they sent it again with normal mail versus with a signature. I received on 03/24. A girl from the *********************** said I have to get the title transferred. Went to the *** for 40 minutes each way an hour in line. They said they can't do anything w/o a receipt and power of attorney. Since I can't trust any of them I keep emails I received out to OFallon 4 times. Also to 15 other locations. The girl called me back acting as my fault I said I sent emails and showed on my system they were all opened. She claimed that is for info Of course I said they don't move up to the chain or the other 15 emails. She is claiming she has never had to produce a receipt.I guess different laws altogether in AZ SHE IS IN ******** I must be the first customer ever in ******** that *** says. Their Corporate is in *** they also have one if not two in *********You can read Weisburg in his email saying car was sold???

  Customer Answer

  Date: 05/14/2024

  Forgot to put the manager sent message sold my car as you see

  Business Response

  Date: 05/30/2024

  The Company received a complaint from the consumer about a recent vehicle purchased. After investigating, the business believes some of these statements claimed were inaccurate to the facts. Upon review, the company can confirm a transaction was completed by this customer in their pursuit of a 1953 Buick Special.

  After the purchase, we received further correspondence from the customer discussing his options with the purchased vehicle. Our staff has responded and provided this customer with options, guidance on how to achieve what hed like to accomplish, and forms to assist him with his pursuit to complete these tasks.  

  The receipt mentioned would be considered the purchase contracts. The customer has been informed of this but continues to ignore this information or seems to forget to take it with him when visiting his local DMV office.  
  Also, it is important to mention that the customer has been very combative and derogatory with his correspondence to the company. He has proven very difficult to deal with and assist to put it moderately.  Particularly in reference to his interactions with our customer care employee who has attempted to assist him throughout this process.

  As of now, we have met all the needs of this customer and provided him with the necessary documentation based on his request. The company informed the customer of this and considers the transaction to be closed out in its entirety. 

  Customer Answer

  Date: 05/31/2024

  Complaint: 21705778
  
  I am rejecting this response because:  have not told the truth on anything was told even though contacted them following day wanted a different car they said no when you look at laws there should be a 3-day lemon law they said they do not have to abide by. Told would sell internally after waiting a month because when buying ****** stated there was 4-5 very interested and I was lucky to buy. claimed they mailed documents w/o receipt in 01/2024 vs 12/23Now claiming part of the 400+ fee is temp plates now refusing. Was told they would start car to keep liquids etc. flowing of course now ***** which must have some extreme level of authority there said no they don't have sent them ACTUAL DOCUMENT DMV needs to know the sales price of car. In several emails she states they don't give a receipt for a car (?)Then all of sudden she sends a receipt with $12,950 vs $****** sale of car. Anyone with basic commonsense would know do you want to pay 9% on ****** or 9% on ******. The manager over ********************* stated he has acted off script on procedures was going to call back in two days now the manager is no longer there. Most people would figure out do you deal with a salesman or a girl shuffling paperwork which refuse to handle or would you have one of the three owners call vs all this back and forth. Paid for a car was told I could switch in 3 days don't have the car I'm sure certain agency's will set them up for their own failure vs dealing with the issue
  
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Gateway Classic Cars and was provided an odometer disclosure stating that the miles on the vehicle were documented as original. This was a motivating factor in why I was willing to purchase the vehicle at the agreed upon price. There appears to have been numerous issues with the title that required correction. In 9 months I was finally provided a title for the vehicle that showed the millage as exempt. I feel I did not receive what I paid for and have previously asked for a partial refund of 15% of the vehicles value. This is based on the loss of value for not having actual miles on the title. This cannot be corrected and I am asking for a refund in the amount of $1,275 and have also initiated a complaint with the ***************** of ***** Vehicles but have not gotten a response or update.

  Business Response

  Date: 03/22/2024

  Upon review of the situation the company has located the following:  When contacted about purchasing this vehicle, the original title, in which this transaction occurred,did reference actual mileage on the title. Thus, the form was completed accurately at time of purchase. After completing, it was necessary for a title correction to be obtained and was filed for in the state of ******. The state,due to the age of the vehicle (20 years or older), chose to mark the vehicle exempt. This action or decision took place by the governing DMV and was not completed by the dealership.

  As a resolution, the dealership has and continues to offer providing a copy of the previous title and an amendment statement to the buyer,in attempts to assist the customer in their quest of reversing the exemptstatus on the title.  

  As of now, we are waiting to hear from the customer if theyll accept this assistance. We hope to hear from them soon, so we may provide them with these items. 

  Customer Answer

  Date: 03/26/2024

  Complaint: 21417734
  
  I am rejecting this response because:
  
  I did not receive what I purchased. Had I known I was buying a vehicle with exempt miles I would have not purchased it or purchased it as a reduced price.

  Gateway Classic Cars is required by law to give customers the information needed to make an informed decision about purchases.

  I am asking for a refund in the amount of 15% of the purchase price. This is fair and reasonable considering I feel I was defrauded, and that federal laws were violated.

  I have also reported the discrepancy between the federal mileage disclosure  and the title to the ***************** of Vehicles in the hopes that this does not continue to happen.

  I should have been informed that I was purchasing a vehicle with exempt milage. What paid for a vehicle with actual mileage.
  
  I was not notified of the change for nine months from the time I purchased the vehicle. The title took over nine months to arrive and its my understanding there were issues replacing the original California title I had been given.
  

  Once a Vehicle has exempted in ******* where I live, it cannot be corrected. 

  This directly affects the value of the car and not what I purchased.

  I was given an original California title indicating actual miles to register in ******* at the time of purchase. Neither state exempts vehicles due to age like ******. I am unclear as to why I was given a Nevada title but believe it was due to errors on Gateways part.
  
  If provided a 15% refund of the purchase price I would consider the matter resolved.
  

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/26/2024

  This is the original title I received shortly after purchase. It is a California title also indicating actual miles. *******, where I live and ********** do no exempt mileage due to age like ****** does. I was not given a title for 9 months and when I received it it was surprisingly from ****** and showed exempt millage. I believe it to be relevant because it shows the information I was provided at the time of purchase. I have also included the complaint I filed with the ***************** of ***** Vehicles. I believe it it also relevant because it also outlines my position and what I was provided at the time of purchase.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 Cadillac CTS-V from Gateway Classic cars on 12/8/23. The car was in excellent condition as noted by the pictures and the salesman’s review of the car. The car arrived to my home by 12/10/23, very fast shipping. The problem is, the car was dead on arrival. There was no power to anything as if the battery was stone cold dead. I couldn’t open the trunk to get to the battery because it’s electronic, so I started opening doors looking for a mechanical trunk release. When I opened one of the rear doors I saw that the door panels were chewed up by some kind of unknown animal. Whatever the creature was, it did a great job of destroying both rear door panels. I then noticed that the wheels on the driver side had severe road rash which wasn’t disclosed to me during any conversation about condition with sales. At this point, I refused to take delivery. I didn’t buy a roller, and I wasn’t going to put myself at risk with a chewed up car that has no power to the electrical system. Here’s where the fun begins. Both the shipper and Gateway Classic Cars start pointing fingers at each other claiming there’s no proof that the damage was the responsibility of either of them. I spoke with ***** ******** from Gateway Classic Cars and told him that I want my money back, I don’t trust him or his company simply because they’re unwilling to assume any responsibility at all, and keeps going back to “you signed a contract and the car’s yours”. The shipper is at least trying to stand up and said they’ll drop the car at a Cadillac Dealer to have the interior repaired, but not any of the mechanical issues that arose from the chewing. Gateway Classic Cars are standing on their contract and don’t care about standing tall. Needless to say, I will be hiring an attorney. Can you imagine if I allowed the shipper to roll the car off his trailer? I would have been up a creek with the shipper and Gateway Classic Cars pointing their fingers at me. Gateway Classic Cars has zero integrity!!!

  Business Response

  Date: 12/14/2023

  The Company acknowledges they received a complaint from this consumer about a recent vehicle purchased. After investigating, the business found the following.

  The consumer did complete a purchase with Gateway Classic Cars for a 2015 Cadillac CTS-V. From there, the consumer made arrangements with a 3rd party transport service to have the vehicle delivered. The contracted carrier arrived at the facility to pick-up the vehicle. Upon their arrival, the transporter performed an inspection report and drove the vehicle out of the showroom to load on their trailer. We cannot speak for the carrier to what occurred once the vehicle was released to them. 

  While we are disheartened to hear of both the condition of the vehicle and the overall customer’s experience upon delivery, the company is not responsible for any damage sustained during the transporting of this vehicle by the 3rd party service. The company informed the consumer their dispute must be addressed with the transport service and attempted to support the consumer by contacting the lead representative of the transport company seeking a resolution. Upon discussion with this representative, they agreed to take ownership of the unfortunate circumstance and address the issues which emerged during the transportation of this vehicle. 

  In closing, the company sympathizes with and understands this consumer’s frustrations. However, it appears he continues to direct these frustrations towards the wrong party in this situation. The company bears no responsibility for the damage sustained during the transport. The consumer will need to continue working with the transport service on getting these items addressed. At this time, the company considers this purchase to be completed in its entirety and has closed out this transaction.

  Customer Answer

  Date: 12/14/2023

  Complaint: ********
  
  I am rejecting this response because:
  It is obvious that the shipper is not responsible. The car was chewed up by rodents. The rodents chewed the interior and the electrical system. The rodents must’ve moved into the vehicle prior to shipping and tore the car up in an attempt to escape during transport. Since the beginning the transporter made it clear that their insurance would not cover the damages because the transporter did nothing wrong. The transporter told me that they were speaking with Gateway Classic Cars (***** ********) over this matter and all ***** did was deny deny deny while hiding behind a contract that as far as I’m concerned is null and void because obviously the car they sent was infested by rodents. The car I bought was a running car with a clean interior, not a non operating car with resident rodents that waged war on the car. The transporter is at least standing tall on the repair work to the interior and said they would pay for it out of pocket, but they could not do anything about the mechanical issues. The transporter is being used as a scapegoat by Gateway Classic Cars and if they had any morals, they would be ashamed of themselves. Again, to be clear, the transporter never agreed to handle 100% of the repairs. The transporter will be held harmless in this matter and they did a great job transporting the vehicle. The owner of Gateway Classic cars *** ****** needs to step in and refund my money before this gets way out of hand. 
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 12/18/2023

  The customer continues to make erroneous statements and referencing an opinion, not facts.  

  We reiterate the previous response. We also like to point out the ‘transporter is standing tall’ because they were contacted by the company and they’re taking ownership of the issues arising while the vehicle was in their possession.  

  Customer Answer

  Date: 12/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The shipper had absolutely nothing to do with the condition of the vehicle. The shipper stated that their insurance would not cover any damages due to a rodent infestation. The shipper said that they would replace the chewed door panels out of their own pockets in order to help resolve the issue but would not pay for the damages that the rodents did to the electrical system. The car was absolutely infested with rodents at Gateway Classic Cars and Gateway Classic Cars is 100% responsible!! The car is at a Cadillac dealership in Fort Myers Florida and. Gateway Classic Cars won’t even authorize the dealership to run diagnostics on the car. Gateway Classic Cars sold me a car that was infested with rodents and that’s a fact!! Rodents don’t jump into cars that are on moving trailers. Any other car dealership would be embarrassed by this, but not Gateway Classic Cars. Gateway Classic Cars has zero scruples and I will be using my first amendment right to shout it from the highest mountain. Gateway Classic Cars needs to refund my money. I filled a complaint with the Florida Sate Attorney’s office and will be filing a complaint with the Florida Transportation and Motor Vehicles Department tomorrow in an attempt to get their dealership license removed. Want me to shut up, do the right thing. I’m sure social media will love this story if I decide to reach out to the bigger platforms. I have everything documented to back up my claims. What Gateway Classic Cars is doing is beyond unscrupulous, it’s criminal. What a story, I’ll be sure and have my 58 year old wife tell how she was planning on running around with her grandchildren in that car to go *****tmas shopping, but it was inoperable because it was infested with rats from Gateway Classic Cars. I’m so close to making her famous for telling her awful story about a nation wide car dealership that sells cars infested with rats then hides like cowards. There’s also the question of whether or not I even own the vehicle. The vehicle has never been in my possession, it couldn’t even get off the trailer!! As far as I’m concerned the car still belongs to Gateway Classic Cars. Maybe you should talk to your attorneys about that one. In the meantime, you’re holding my money and Gateway Classic Cars have rats and are rats. You’re disgusting. As a reminder, I sent an email to *** ****** telling him I’d be happy to sign a gag order if he would stand up like a man and return my money including the $650 I sent on shipping the Rat Infested car from Gateway Classic Cars. I don’t even need an apology, I just want my money back!! Very Simple. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Gateway cars to sell a classic car of mine. The corporate office set me up with the local team to review my car and explain the process. That went fine and the advised me they could sell the car for 125K keeping 25K commission or they would reduce the sales price at max down to 109K and I will still get my 100K asking price. That occurred on 9/9/23. On 9-12-23 a sales person from the Dallas office said my car was way overpriced and I am waiting his time unless i lower the price of my car. That the car is really a 50K car with 20K in parts. I told him if he feels that way I would be ok with picking up my car and not wasting his time. He advised me he was going to list the car anyway and I cannot pick up my car for 90 days. I contacted the corporate office to advise them of what occurred and they also stated that they had my car for 90 days. I told the corporate office that I was not going to lower the price so i will just pick up my car. They said i can only pick up my car if I pay a fee. other than that to bad we have it for 90 days. I told them they treated me horrible and there was no way I was going to let the car sell with them ill just pick it up and save everyone some time. She said we have a contract so to bad. I cannot believe this type of service. Now I need to wait 90 days to pick up my car and they will just sit on it for no reason and will not let me pick up my car.

  Business Response

  Date: 09/15/2023

  The company acknowledges receiving a complaint from this customer about his experience. After receiving, the company proceeded to open an investigation to understand what occurred pertaining to this matter. After further investigation, it revealed the customer’s narrative or interpretation of their experience had been inaccurately documented to give a favorable tale to his claims. The company would also like to note, during this investigation period, the individual did not show or exhibit any patience for allowing said investigation to be conducted and a conclusion reached. Ultimately, this customer received a response & decision within a 24-hour period that it was in the best interest of both parties to cut ties. He was informed he would be released from his contractual agreement and arrangements were made for him to take possession of his vehicle. 
  
  The company considers this matter to be resolved in its entirety and has closed out the file.   

  Customer Answer

  Date: 09/15/2023

  Complaint: ********
  
  I am rejecting this response because:
  The company is not accurately depicting what really occurred. I advised it would be best for us to cut ties based on how I was treated. The employee at that location ****** told me today when I picked up my car he was sorry this happen and was surprised I got my car back as they never allow that to happen. In fact he admitted this happens. I did pick up my car today and the employees comments indicated to me this company has deceptive practices and I am not the only customer that has been negatively affected by these deceptive practices. 
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 09/19/2023

  Even after a favorable resolution was reached for this customer, he continues to attempt to perpetuate the situation with frivolous or erroneous claims. At this point, the company believes he is responding out of spite and continuing to twist his interpretations of how things unfolded to fit his narrative. As a Company, we choose to take a higher road and get back to business. We’ll focus on the numerous satisfied customers we serve annually, instead of continuing to engage in a conniption fit from one.   
  
  Again, we consider this situation to have reached a satisfactory resolution, have provided this customer with their vehicle, and we’re moving forward with operations. We wish this customer the best of luck in attempting to sell their vehicle elsewhere.   

  Customer Answer

  Date: 09/22/2023

  Complaint: ********
  
  I am rejecting this response because: they have continued to fabricate a resolution to an issue they had created. I was treated poorly and I needed to invest time to create a solution. They have only agreed to let me pick up my car as I advised I would take legal action if they did not. Their employee stated this does occur on occasions and he was surprised I was able to pick up my car. The company has deceptive practices and fabricated a resolution that was initiated by me the customer. They should be fully investigated as they have had numerous complaints. Very poor leadership. At the least they appear to be borderline criminal in their business practices. 
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste of time and money. I made an offer on a 1951 restored Studebaker Commander. I live in Hawaii and arranged a mechanical engineer to drive from Grand Rapids Michigan to view the car at their Indianapolis showroom. I spoke with the same salesman numerous times to arrange the inspection and we were told the car would be ready and was in top shape. Upon arrival the salesman I arranged the inspection with was not there, the vehicle was not ready to show and the two people present knew nothing about the vehicle or that an inspection had been arranged. We were told the salesman had been fired that same morning and the person who shows the vehicle was off on Thursdays. I suggested they bring that person in since my inspector had driven all the way down from GR. I also requested that we be allowed to start the engine and possibly drive around the block to feel the suspension, brakes and front end integrity, and of course to see how the alleged LS3 engine with just 800 miles on it runs. She said we couldn’t drive or even ride shotgun unless I paid a non refundable deposit of $1,000. i asked if we could at least start the engine. She said, let me check. After being on hold 15 minutes, I hung up and called my inspector, who said the two people on site are clueless about this vehicle and cars in general. He said the vehicle did not have windshield wipers, and noted there were misalignment issues with doors, so bad that when you opened the front doors, they touched the front quarter panel and had already caused dents and chipped paint on the edge of the doors and fender panels. I had been told by the sales rep that the car was in exceptional condition which was just not the case at all. More frustrating was the fact that I had spent no small amount of time working with him to learn about the vehicle, and schedule the inspection. Of course I had to pay for my engineers time and travel expenses. This is a very unprofessional company with no regard to the potential buyer.

  Business Response

  Date: 04/18/2023

  The Corporate Management Team has been contacted pertaining to this subject and was very alarmed to hear of your experience. As communicated, we had parted ways with the sales-staff member prior to your inspector’s arrival due to unrelated circumstances. Unfortunately, as stated, the remaining staff were unaware of the scheduled inspection. Upon being contacted when your inspector arrived, we instantly reached out to the employee scheduled off and made arrangements for them to head in, in attempts to make the vehicle accessible to your inspector. Your inspector communicated there was no need and promptly left our location before any other discussions or arrangements could transpire. To be clear, the information provided about our ‘test-drive’ policy is not accurate and again, we apologize for any confusion which might have occurred. Referencing your statements, it appears you have lost interest in this particular vehicle. However, if that is not the case, or perhaps you were able to locate another of interest out of our 3,500 + options and 21 locations, we would relish the opportunity to provide you with a better or proper experience which align more with our company standards.