Restaurants
Hi-Pointe Drive InThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was there on Saturday February 4th and placed my order at 1:10 pm. I ordered food for me and my 2 children. We received 2 of the 3 meals. I asked the cashier twice while she was walking around where my other meal was and she never came back with it. After finishing the food we did receive i asked for a refund on the food I didn’t receive and was told no because I paid with a debit card. I was told that I couldn’t have the food because it was given to someone else. They took my name number and receipt and said someone would contact me and never did. All the manager did was yell at the cashier and walked away. Terrible experience. I just want a refund for the food I didnt receive.Business response
04/19/2023
We issued the customer a refund on 03/09/2023.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.