Customer ReviewsforRepublic Bank of Chicago

I had issues my electronic banking account since the begging of May. Was speaking to a Woman named *********************** who has now been ignoring my emails in order to get my account working again. She had indicated it was on Zelles court therefore I should try to call them. My last contact from her was on May 23rd; Ive written 3 emails since then. No response. Of note Ive had this account for over 15 years, with NEVER having issues with any incoming or outgoing Zelle transactions. If youre considering getting this bank, DO NOT. In general, they take forever to answer calls, open certain hours of the day and are not present when you need them. Worst bank ever.

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Have had a savings account and recently opened a checking account. It has been three weeks and no debit card. I have left messages in secured web site after logging in. Messages show they have been read but no reply. Will close all accounts as there are plenty of banks/credit unions that offer great rates and more importantly, great customer service, Something ********************** Bank fails at. Don't bank with them as their customer service is very poor. I am out of state so require a debit card. They can't or won't send one nor reply to my questions.

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After entering my personal information to open a savings account, I received a message that my application was denied. I tried emailing and calling the contact info in my rejection email but could not find anyone to tell me why I could not open an account.

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I have my Social Security Benefits deposited onto a ************ Prepaid Card. The funds are normally loaded early on Friday before the second Wednesday. I was expecting the funds Friday April 8th. I made numerous phone calls to Insight customer service to inquire if there was a problem. No one would check and I was told you received a payment March 4, 2022. I asked to speak to a supervisor yesterday. I was advised I had a similar call earlier today. Nothing I can do. I saw on the Social Security website payment processed. We are talking about $1981.00 which I needed to make car payment and rent. Also have autopay for various bills so I am down to nothing. Called Republic Bank of Chicago and was advised an escalation email would be sent to Insight and I would hear back in a few hours. Called Social Security and after 1 hour 15 minute hold time I was advised payment processed and they have done their part. If payment not deposited to contact a lawyer. I asked for tracing number. Called Bank of Chicago back and got same person and she said I sent email and I said can you send again with trace number? This started at 7am this morning and finally at 10:24am money in my account. No phone call, apology or explanation. This caused me late fees, interest and overdraft fees. Plus I took the day off work without pay to get this taken care of. Will I be compensated? I doubt it. Horrible!!!!! Also, customer service for Insight not in the **. ** companies need to keep all their jobs in this country.

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They r cool until u get ur money direct deposited to them. Since the very moment I got my first direct deposit I was flagged for fraud on everything I had to verify my identity online w everything like PayPal (which said I could never use them again). Venmo even called w me on 3 way them. (They wouldnt talk). I emailed them like it says but all I do is get an email back saying they cannot email me! And when I call they use to be open 24/7 now they r closed at 11pm and weekends at 4pm and usually its the same 3 girls who answer phone u can hear them goin on w their daily lives in the stores etc or hurrying to get to computer and when they say to hold so they can ask a supervisor (which is not allowed and will not talk to customers or they will say no supervisor available one will call me but never has I have over ***************************************************************************************************** it! Also I have had my money for over 15 years and I have ALWAYS GOTTEN paid the secvond friday of every month. They pay me at 3 am on Sunday mornings every single month but then I call them and ask why and they said Im wrong I was paid on Fri but they r lying then they wont show me my statement or it will be only what they say Ive done its never correct they r the worst bank ( if its really a bank at all) that Ive ever had!! Also if u go to republic bank of chicago and put it any username and pw it truly brings up someone elses account and lets u log in to the others persons acccount over and over again. And Ive told them about this issue and they do not care I get paid and then get charged right away on 100$ declined signature fees and I hadnt even used the card I have all proof I have lost 100s of dollars since Ive had this bank Ive had to move lose my *** and my son was involved n a shooting two days before Xmas and I had no money for funeral b cuz they took my money plz help

This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.