![](https://m.bbb.org/prod/ProfileImages/2023/06f1fa44-f885-4585-8780-12416f9579e3.png?tx=w_150)
Customer ReviewsforRepublic Bank of Chicago
6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jackie S
1 star06/21/2023
I had issues my electronic banking account since the begging of May. Was speaking to a Woman named *********************** who has now been ignoring my emails in order to get my account working again. She had indicated it was on Zelles court therefore I should try to call them. My last contact from her was on May 23rd; Ive written 3 emails since then. No response. Of note Ive had this account for over 15 years, with NEVER having issues with any incoming or outgoing Zelle transactions. If youre considering getting this bank, DO NOT. In general, they take forever to answer calls, open certain hours of the day and are not present when you need them. Worst bank ever.Republic Bank of Chicago Response
06/22/2023
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Review from Craig K
1 star02/23/2023
Have had a savings account and recently opened a checking account. It has been three weeks and no debit card. I have left messages in secured web site after logging in. Messages show they have been read but no reply. Will close all accounts as there are plenty of banks/credit unions that offer great rates and more importantly, great customer service, Something ********************** Bank fails at. Don't bank with them as their customer service is very poor. I am out of state so require a debit card. They can't or won't send one nor reply to my questions.Republic Bank of Chicago Response
02/23/2023
This message is in response to the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will reach out directly to assist you.Review from BRIAN L
1 star12/04/2022
After entering my personal information to open a savings account, I received a message that my application was denied. I tried emailing and calling the contact info in my rejection email but could not find anyone to tell me why I could not open an account.Republic Bank of Chicago Response
12/07/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.Review from Daniel S
2 stars08/30/2022
I recently tried to open a new account from a webpage ad for this bank as they have a good interest rate. I called and spoke to several people in Chicago and they couldn't have been nicer, answered my questions, and were so nice made me want to visit Chicago! Then the microdeposits whet through and I clicked on the link in the email they sent to open the account. Using the activation code, etc provided, it said "no such code exists" and other error messages. I tried refreshing the browser, etc etc and nothing worked. Then the problem started. I called and spoke to a woman who had no idea what I was talking about. She said she was in the online banking ***** but she was no help at all, and I was very courteous and patient as it's not her fault she's not properly trained. So I tried a different person and lady #2 was the first person I ran into that wasn't very nice. She also couldn't help me. I remained calm and courteous and ended up with a dial tone, the signal a cust ser rep gives you when they can't help you and they just give up, or if you are rude they hang up on you. So I tried lady #3 and she was GREAT. She said YOU ARE NOT THE FIRST CALL ON THIS, WE'VE GOTTEN OTHER CALLS ON THIS, WE KNOW WE HAVE A PROBLEM AND WE'VE SENT NOTES TO MARKETING TO GET THEM TO FIX IT FOR SOMETIME. Great. So they want me to trust them with my money online with no local branch for me to go to as I live in *****, and they can't even figure out how to establish new accounts without a big huge mess and numerous phone calls to poorly trained employees. Thank God I was able to finally get through to a rep who knew WTF she was doing. What a mess. I'm a senior citizen disabled veteran and frankly I don't need this stress in my life.Review from Susan R
1 star04/13/2022
I have my Social Security Benefits deposited onto a ************ Prepaid Card. The funds are normally loaded early on Friday before the second Wednesday. I was expecting the funds Friday April 8th. I made numerous phone calls to Insight customer service to inquire if there was a problem. No one would check and I was told you received a payment March 4, 2022. I asked to speak to a supervisor yesterday. I was advised I had a similar call earlier today. Nothing I can do. I saw on the Social Security website payment processed. We are talking about $1981.00 which I needed to make car payment and rent. Also have autopay for various bills so I am down to nothing. Called Republic Bank of Chicago and was advised an escalation email would be sent to Insight and I would hear back in a few hours. Called Social Security and after 1 hour 15 minute hold time I was advised payment processed and they have done their part. If payment not deposited to contact a lawyer. I asked for tracing number. Called Bank of Chicago back and got same person and she said I sent email and I said can you send again with trace number? This started at 7am this morning and finally at 10:24am money in my account. No phone call, apology or explanation. This caused me late fees, interest and overdraft fees. Plus I took the day off work without pay to get this taken care of. Will I be compensated? I doubt it. Horrible!!!!! Also, customer service for Insight not in the **. ** companies need to keep all their jobs in this country.Republic Bank of Chicago Response
04/14/2022
This message is in response to your correspondence concerning the above referenced review. We want to assure you of our continued commitment to provide the best possible customer service. A representative has reached out to you but received voicemail and a follow up email has been sent.Review from Shannon T
1 star02/01/2022
They r cool until u get ur money direct deposited to them. Since the very moment I got my first direct deposit I was flagged for fraud on everything I had to verify my identity online w everything like PayPal (which said I could never use them again). Venmo even called w me on 3 way them. (They wouldnt talk). I emailed them like it says but all I do is get an email back saying they cannot email me! And when I call they use to be open 24/7 now they r closed at 11pm and weekends at 4pm and usually its the same 3 girls who answer phone u can hear them goin on w their daily lives in the stores etc or hurrying to get to computer and when they say to hold so they can ask a supervisor (which is not allowed and will not talk to customers or they will say no supervisor available one will call me but never has I have over ***************************************************************************************************** it! Also I have had my money for over 15 years and I have ALWAYS GOTTEN paid the secvond friday of every month. They pay me at 3 am on Sunday mornings every single month but then I call them and ask why and they said Im wrong I was paid on Fri but they r lying then they wont show me my statement or it will be only what they say Ive done its never correct they r the worst bank ( if its really a bank at all) that Ive ever had!! Also if u go to republic bank of chicago and put it any username and pw it truly brings up someone elses account and lets u log in to the others persons acccount over and over again. And Ive told them about this issue and they do not care I get paid and then get charged right away on 100$ declined signature fees and I hadnt even used the card I have all proof I have lost 100s of dollars since Ive had this bank Ive had to move lose my *** and my son was involved n a shooting two days before Xmas and I had no money for funeral b cuz they took my money plz helpRepublic Bank of Chicago Response
02/02/2022
This message is in response to your correspondence concerning the above referenced issue. We want to assure you of our continued commitment to provide the best possible customer service. A representative will be reaching out to you directly to assist you.
Customer Review Rating
Average of 6 Customer Reviews
Contact Information
2221 Camden Ct
Oak Brook, IL 60523-1273
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 1:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.