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Find a Location

USA Water & Fire Restoration, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforUSA Water & Fire Restoration, Inc.

    Fire and Water Damage Restoration
    Suspended BBB accredited business

    Current Alerts For This Business

    Accreditation Suspension:
    On 07/30/2024 accreditation was suspended due to a failure to address marketplace disputes quickly, professionally, and in good faith. The matter will be reviewed by the BBB's Board of Directors at its next meeting.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    USA Fire & Water Restoration, Inc. is a fire and water damage restoration company which provides renovation and restoration services for residential and commercial customers whose properties have been damaged by catastrophes such as floods and fires. Services available include mold removal, emergency plumbing, water restoration, fire restoration, and smoke restoration.

    Business Details

    Location of This Business
    1314 Kensington Rd Ste 3054, Oak Brook, IL 60523-2131
    BBB File Opened:
    4/25/2014
    Years in Business:
    10
    Business Started:
    12/6/2013
    Business Started Locally:
    12/6/2013
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • USA Board Up And Glass
    • USA Plumbing And Sewer
    Business Management
    • Mr. Robin Lopez, Office Manager
    Contact Information

    Principal

    • Mr. Robin Lopez, Office Manager

    Customer Contact

    • Mr. Robin Lopez, Office Manager
    Additional Contact Information

    Fax Numbers

    • (708) 853-9761
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/24/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    05/21/2024 thru 06/04/2024 *********** came and mitigated water and removed flooring and walls, when repaired they used the slop sink in the basement to clean up the drywall compound, which clogged the sink and put drywall compound in our water well. The sink flooded when our water softener drained into it. The drain had to be snaked out, the well had to be pumped to remove the compound and the basement had to be dried.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cherie G

    1 star

    06/10/2024

    I had water damage, this company came out to mitigate one employee of the company brought their dog and let it run around my yard, after I complained about that it happened again the next day and used my yard as their washroom. They overcharged my insurance company for the mitigation claiming they were there for 3 days and with 20 fans, they had 10 actual fans at my residence and where not running for 72 hours. It took 4 guys 9 hours to hang 5 sheets of drywall, 2 guys 6 hours to tape and mud the 5 sheets. They also clogged my slop sink with drywall mud which caused another water issue, where I had to get someone out to unclog the sink clean out my pump room and dry the floors yet again. After that experience I asked them to remove their stuff and not come back, the owner threaten to lien my house if I did not pay promptly, what choice did I have. The salesman was very disrespectful and also threaten to call my insurance company, claiming that they were "fluffing up" the estimate so I would not have to come up with my deductible. Insurance fraud. I think this company should be put out of business or at least some insurance companies should not take their word for the mitigation work and look into their companies practices.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

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