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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased waffles and attempted to toast them and it started my toaster on fire which almost burned my house down. I found a large metal pin inside the waffle my daughter was about to consumeInitial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 13, 2022, I poured a bowl of the ****** ****** Fruit and Yogurt cereal and while eating, I discovered a ********************* substance smeared on one flake. I contacted the number on the box and they advised me to take the sample to my local ****** ******, so that it could be sent off to get tested. ***** from Consumer Affairs contacted me weeks later informing me that the investigation is being based on a blurry picture that one of the employees took. They will not send the sample to get tested because on COVID restrictions. I stressed my concerns to ***** that I would like to find out what I ingested. She advised me that she will speak to her manager. She called me the next day and explained that they are still refusing to test it. She was very apathetic. However, they requested for an employee to touch it to take a picture, but somehow COVID interferes with mailing and testing it. I'm sure that they receive and open mail everyday. They are using COVID as an excuse. Why would they ask for the sample if they have no intention to test it? I wonder if they did test it and are covering up their results. I'm a very concerned customer that ingested an unknown substance and they just want to disregard it. I question their integrity and business ethics. I also question their quality control procedures. I don't want this to happen to others. Treehouse foods should be investigated. I want the sample tested and I want to see the results.
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Contact Information
2021 Spring Rd Ste 600
Oak Brook, IL 60523-1860
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.