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Hub Group, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hub Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hub Group, Inc has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 20 Customer Reviews

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    Review Details

    • Kisha B

      Date: 04/19/2025

      I ordered a Product from ********** on March 24th and my order was shipped and sent to Hub Group for delivery to me, my order sat in ********* VA from April 11 until Hub Group provided a delivery date of Monday, April 14, 2025, then Hub Group changed the delivery date to Thursday April 17th and the order indicates "Out for Delivery" in my area. As of Saturday April 19th my order is still saying "Out for Delivery" in my area (Tracking ********). I called Hub Group multiple times and you only get a virtual agent and get left on hold if your trying to reach a live person, the call automatically hangs up without anyone ever answering. If I don't receive my delivery today I plan to contact ********** today regarding this delivery issue and encourage them to not include Hub Group in any of their deliveries. This must be a small business and I always try to support small businesses but this is why most generally wind up going out of business for doing bad business. Be honest and provide a honest guaranteed delivery date like the big boys, that's it that's all.

    • Staci C

      Date: 04/10/2025

      No call no show. Wasted a day of *** for this. **** reach customer service either. Ridiculous.

    • Russ M

      Date: 04/03/2025

      ********** uses Hub Group for deliveries and return. I'd bought an item from HD which was defective. They referred me to Hub Group, whose service was free for ********** deliveries and pickups. I contacted Hub Group by email and they emailed back saying they would contact me in 24 to 48 hours to schedule the pickup. EIGHT DAYS LATER I hadn't heard from them so I called. They referred me to their website, which was very difficult to navigate but eventually I found the scheduling page, but unfortunately, the first possible date was another five days away. I canceled that and hired a local outfit at my own expense to return the item to **********. I can't imagine a worse experience in trying to return an item to **********.

    • Jason M

      Date: 04/01/2025

      Wish I could leave zero stars. Missed appointment date for delivery. Missed a flight as a result of waiting to sign for delivery which they assured me was almost there. Refused to agree to a no-signature delivery. Left for trip when driver did not contact me despite company assuring me he/she would. Left for my trip. Delivery left on Saturday morning after I was not there, left in weather for entirety of weekend, damaged severely as well, which i have zero doubts they were very aware and thus, why they did not want me present for the delivery. Since, has not responded to attempts to remedy situation or even talk to me. All mailboxes are full. Contacted the vice president of the company customer service, also no response. If you have a choice, absolutely under no circumstances use this company for your last mile. What they did here is borderline fraudulent and they deserve bankruptcy under the best of circumstances.

    • Jordan R

      Date: 01/16/2025

      I have never had such a bad experience with a company before. Huh Group was assigned to deliver my bedroom set by another company. I was scheduled for 1/14/25 from 7:30am to 11:30am. I was never contacted that my order wouldnt be delivered. I had to reach out to Hub Group and as of 1/16/25 my delivery has still not been rescheduled and no one will tell me why. Worst customer service ever. I would never do business with them.

    • lauren r

      Date: 01/09/2025

      THE WORST COMPANY I HAVE EVER ENCOUNTERED. They withhold your checks, never give you your full paycheck, literally a circus over there. Never have any kind of processing system. The management is absolutely terrible. This is the most unorganized company i have EVER seen. They treat the employees like absoulte s*** and never take accountability for the management department to handle the tasks they are given to them. They rely on the cargo handlers to LITERALLY run the entire floor and company.

    • Andreona J

      Date: 01/09/2025

      Soo far i thought they were good moving pretty fast once it got here to ********* no one knows nothing no one wants to talk about it they use non stop delivery who u can't contact they have to contact them for u.... this Is the worst white glove delivery ever purchasing power needs to drop them completely they don't care about their customers at all everyone gives you the run around and lie lie lie if i could give it zero stars i would

    • Teresa B

      Date: 12/16/2024

      THIS IS THE WORST DELIVERY COMPANY I HAVE EVER ENCOUNTERED!!! My $600 item has been "out for delivery" for 7 days now! I have tried calling multiple times, but every time I have tried to get past the robot to reach a human I have been cut off. I have done live chats, but I actually only reached someone via chat maybe twice. The chat person, if it was actually a person, was no help whatsoever. I have made multiple calls to ******, who chose to use this ************* for my delivery, but until today ****** couldn't help me find out where the heck my item has been for the last week. I finally got ****** to issue me a refund today, and I have now ordered my piece of furniture from another company. ****** learned. ****** also l cannot let the customer have any say in which company delivers your purchase, so I will no longer order a large, expensive item from ******. AVOID USING THIS COMPANY AT ALL COSTS!!!!!

    • Nicholas P

      Date: 11/20/2024

      I am attempting to have a mattress returned for the third consecutive time. No feedback, no tracking. **************** via chat line will end the conversation once they see that a pick up has been scheduled, what they don't care to figure out is that it's the third time I've scheduled it. I paid the $99.00 return fee over two weeks ago. Every time I spend my precious time pulling up the information to schedule another pick up irritates me deeply.

    • Tyler S

      Date: 10/21/2024

      If you are in the business of logistics, maybe don't be terrible at it? Arrived 4.5 hours late with no further timing updates after they missed their promised 4 hour arrival window. They ended up not being able to deliver the product.

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