Complaints

This profile includes complaints for The Inland Real Estate Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Inland Real Estate Group, LLC

  2901 Butterfield Rd Oak Brook, IL 60523-1106

  
• 

  The Inland Real Estate Group, LLC

  10600 Six Pines Dr The Woodlands, TX 77380-0996

• 

  Inland Residential Real Estate Services, LLC

  3030 W Spencer St. Appleton, WI 54914

• 

  The Enclave Luxury Apartments

  1200 N 62nd Street Wauwatosa, WI 53213

• 

  Norhardt Apartments

  1995 Norhardt Dr Brookfield, WI 53045

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the ********************* apartments in ***********, ***** Inland Real Estate Group. I decided to move out due to a security concern, a car break-in on the property. Nearly two years after moving out, I was unexpectedly charged a large balance without any prior notice.I was billed for a past-due amount nearly two years after vacating the property. However, I had already provided proof that the balance was paid in full.Inland Real Estate Group never sent a single notice to my address informing me of any outstanding charges. I received no phone calls, emails, or mailed statements before they sent the account to collections.Without any warning, they reported the account to a collection agency, which has now negatively impacted my credit.I even attempted to address this matter by calling the office over 5 times, 2 VOICEMAILS, 1 visit, and still no one called me back. Instead of resolving it directly, they passed it to a collection agency. I informed them I did not wish to negotiate with a third party for an issue that should have been handled properly by the original creditor.This mishandling of my account has caused unnecessary financial stress and damage to my credit. Inland Real Estate Groups lack of communication and failure to follow proper procedures is unacceptable.

  

  Business Response

  Date: 04/14/2025

  Please see attached.

• Initial Complaint

  Date:02/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the termination of my residential lease, located at ************************ Homes, **************************************************************, without penalty, due to interferences with my familys life, health, and safety at the property. On the morning of January 14th, 2025, I discovered two non-residents within the south stairwell using illicit drugs. I asked the individuals to leave, and encountered broken glass bottles, syringes, chemical fumes, unknown substances, and other waste within the individuals possession. I took steps to communicate the situation through filing a police report, attempting to contact security (service was disconnected from West Line Flats answering service), and leaving a voicemail with property management. The property manager failed to communicate with us after having receive notice of the situation. On January 29th , we met with the property manager and he had no knowledge that the situation occurred. (Documentation attached). January 15, 2025 Non-residents sleeping inside southeast stairwell, between 3rd and 5th floors, preventing access to stairwell. (Reported to property security) May 6, 2024 Community storage facility breached; private property theft of leased storage unit(s). (Police reports and property informed).Our family of fourincluding my wife, our 18-month-old son, and our dog, Winniehas found it extremely difficult to maintain a sense of safety and security here at ***************. Under Colorado tenant rights laws, landlords must provide and maintain habitable living conditions, which include ensuring tenants are not exposed to conditions that materially interfere with our life, health and safety. Due to the repetitive instances over the course of time, we are requesting to be released from our lease agreement without financial penalties.

  

  Business Response

  Date: 02/20/2025

  Please see attached.

• Initial Complaint

  Date:10/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of the complexes managed by this business on July 1st. According to Colorados laws my security deposit was required to be returned within at most a 60 day timeframe from my move out date. Along with that I should have received an itemized list of deductions. When I hadn't received the check in a month I reached out. Was told to wait a bit longer and reach out again if I still hadn't received it. Did not receive it. Reached out. Was told check must have gotten lost in the mail and that they would cancel it and issue out a new one for me. That was about mid September. As of mid October still didn't have anything. Reached out again and was informed that apparently we were waiting for a supervisor or corporate to approve the issuing of the new check and that they hadn't responded to her over the last week and a half so she just didn't bother to follow up with them or me and the process still had not been started. Told me she'd copy me on the email to her supervisor. Was not copied on anything. So by mid October ******* days from my move out date I still do not have my deposit back. At no point was I provided proof that the original check was sent out in the first place. Have an email thread that's about 12 deep of back and forth over that time frame and I have gotten nowhere. Since I haven't gotten anywhere I've had no choice but to escalate the situation. At this point I'm also requesting that my security deposit is returned in full without deductions considering this is a flat out violation that's caused me significant hassle, frustration, and wasted my time. I signed the lease. They signed it as well. That lease required my deposit be returned. It has not been. Its been nearly double the maximum amount of time given and no one seems to be in any hurry to get my money back to me.

  

  Business Response

  Date: 11/07/2024

  see attachment

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a very important check in the mail that was delivered to the office at artisan apartments. I went to check for the mail with them and they claimed they did not have it. I then checked with the delivering agency and ***. It turns out the apartment did have my mail and had misplaced it. When addressing this issue with them, Bama ****** was extremely rude. The office is supposed to inform its residents when they receive mail or packages that are left at the desk. But ever since the new manager **** has taken over they have stopped doing this. Why? It leads to confusion and misplacement/loss of mail. This is extremely unprofessional.

  

  Business Response

  Date: 09/10/2024

  Please see attached.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22207720
  
  I am rejecting this response because: 

  the apartment complex has stated many times that they are unable to send out notifications for package delivery due to new staff being trained. I understand that this may be the case for a short period but it should not be a permanent change or excuse to not send out notifications for package delivery. I followed what the apartment complex said to do regarding tracking the package and picking it up in a timely manner. (See attached screenshot). I expect that for the future they will follow the policy of notifying residents of packages delivered. Thank you for your time. I do not want any conflict, I only want a clear and precise policy to be followed correctly. Many packages delivered are time sensitive and may contain great value to the recipient. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After maintenance requests were rejected, we made the decision to move out. Per the lease, we gave at least 60 days notice. Months after we moved out, my husband and I had negative marks on our credit score for being sent to collections by Inland for past due utilities. When paying rent and utilities on their website, we've paid the lump sum listed, then received an email confirmation with the total paid but nothing itemized. When we were alerted to the collections case, we reached out to the leasing office for itemized copies of the rent/utilities bills to match the total paid to what was owed. When messages were left unanswered, we reached out to the Illinois home office who said we would need to work with the on-property team. Inland has sold the property to a different company so there isn't an onsite team. We never received our deposit or reasons outlining why wouldn't be receiving it, and we're not trying to get that here. We just want this rectified and off our credit report.

  

  Business Response

  Date: 06/04/2024

  see attachment

  Customer Answer

  Date: 06/09/2024

   
  Complaint: 21732679
  
  I am rejecting this response because you have not provided and ITEMIZED BILL for our monthly charges. We paid the same total amount in March and April in the previous 10 months of the lease, so we need to see the breakdown of rent, utilities, parking, and taxes/fees to prove this wasn't paid. All payments were made through an online portal with charges your office controls. There also isn't an option to not pay a portion of the bill. And why wouldn't you add the March charge to ******* bill or tell us then since we were still living there? 

  Also, we filled a change of address and forwarding with **** and mail addressed to our Inland apartment was forwarded to our current residence. 

  When we called your home office, the woman we spoke to asked "if it was an emergency," put my husband on hold to speak with someone, then told us to work with the onsite team. Is it common practice to log something like that and have a record of every call? Would you not want to be that thorough with your financials?

  When can we expect an ITEMIZED BILL as backup to these charges?

  ***************************

  

  Business Response

  Date: 06/13/2024

  Please see attached. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I lived at *****, a property managed by Inland for a little over 3 years. We recently bought our home and provided sufficient notice to the management company to break our lease and opted to pay the fee. When providing management with the noticed they asked about any damages. We mentioned the flooring had a gash due to the hot water heater going out and when they replaced it the appliance scratched the floor. She (***, the manager) stated this was no big deal and was easy to replace. Fast forward 3 weeks later and we receive some of our security deposit back. The below was taken out;Cleaning fee (valid, uncontested)Stove replacement fee (nothing wrong with the stove, HIGHLY contested as it is a $900 fee)Plank replacement fee (contested as the damage was caused by their own doing). Poor ethics to "replace" a stove that needed no replacing. Also, we requested to be present during the final walk through via email prior to vacating and was not given the opportunity. We need to be refunded our money for the stove/oven. Had we been given the opportunity we would have either replaced it ourselves or taken the one they claim to have replaced.

  

  Business Response

  Date: 05/06/2024

  Please see attached. 

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't believe this company is using their funds appropriately. They took over our complex, countryside river apartments over a year ago. I've asked repeatedly if they could fix the lighting in the parking lot. Small fixes in units left unattended. My heat runs constantly when turned on, it'll get up to 90 in my apartment, they replaced the thermostat and it didn't fix it. Left unfixed. My kids closet door isn't even the right size. Won't close. There's no fire extinguisher in my unit. And last week the lady in apartment 4 passed away. Circumstances similar to the tenant that passed there about a year before. Both maybe in their late 50's early 60's. I requested an inspection to check for mold and haven't gotten a response yet. I think we're all getting fed up and don't know what to do anymore. No one seems to listen.

  

  Business Response

  Date: 04/18/2024

  To Whom It May Concern,
  Inland Property Management and Leasing Group, **** (Inland), a ********************* is managing agent for the Landlord of Countryside River Apartments in **********, ********. We are in receipt of the complainants notice from April 9th, 2024, regarding ******************************* (Resident).
  Inland received a complaint from the Resident regarding a malfunctioning light on the building. It is important to note that there are multiple bulbs on the light fixture in question and only one is malfunctioning. This matter has been scheduled for repairs by a third-party contractor, with the work expected to be completed by the end of April 2024.
  A review of the Residents work order request history has determined that there is no current or previous work orders for a closet door. Inland encourages the Resident to submit a work order request for service if she believes there is an issue with a closet door.
  Additionally, a work order regarding a heating issue in the Residents living room (work order # *******) was partially resolved by replacing the thermostat. Our maintenance technician attempted to enter the Resident's apartment to complete the remaining heating issue repairs on three different occasions between February 13th and March 28th, however access was denied. We kindly ask the Resident to contact our rental office to schedule a suitable date and time for the repairs to be completed.
  The Resident is correct that Inland does not provide fire extinguishers for individual units, however new extinguishers were installed and tagged in the common areas of each building in March 2024. Furthermore, each unit is equipped with functioning smoke detectors that are inspected at least semi-annually.
  As for the Residents request for a unit inspection, one was conducted on April 9, 2024. She was present during the inspection and had the opportunity to discuss any concerns with our property manager, *********************. Based on conversations with the Resident and observations made by the manager, it was noted that the bathroom ceiling had moisture damage, and there was a snag in the carpet by the entry door, no
  mention was made of the closet door. Subsequently, when Inlands maintenance team reached out to the Resident to coordinate the repairs, the Resident told them Not to worry about it.
  The property manager, *********************, called the Resident on April 15th around 10:40 am and sent an email in an attempt to address the alleged concerns in this complaint. Inland is currently awaiting the Resident's response.
  Should you require any further information or clarification regarding this matter, please do not hesitate to contact me at ************, or via email at **********************************************************.
  *********************
  *********************
  Property Manager
  Berwyn / ****************************
  **********************************************************

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was formerly a tenant of Inland Residential Real Estate LLC's ************************************************* in *********, **. Following move out, I was billed for a carpet deprecation fee that I contested. Inland represented that there was no damage to the carpets but still charged me a fee. Despite a month of emailing and leaving six messages with the ** Office *************), I have been unable to speak with anyone able to address my concerns. While this dispute is ongoing, I have been receiving mail from collections agencies threatening to report an adverse event on my credit score if I don't pay them (it should be noted that these letters do not contain the accurate amount of money Inland claims I owe it). I am able to provide the email change with Inland as well as copies of any correspondence that I have received from it and its collections agents.I am seeking to have the fee waived and Inland to recalculate my move out statement (this would result in a payment to me of approximately $66).

  

  Business Response

  Date: 04/18/2024

  To Whom It May Concern,
  Inland Residen??al Real Estate Services, LLC (Inland), a Delaware limited liability company, is managing agent for the Landlord of Parc at ********* Junc??on in *********, **********. We are in receipt of the complainants no??ce from April 8, 2024, regarding ******************* (Past Resident).
  On November 31, 2023, the Past Resident received the move-out procedure and acknowledgement with the vacate date of January 31, 2024. Upon move out inspec??on, damages of $70, carpet cleaning fee of $150, carpet prora??on charge of $169.98, and final u??lity and service fees of $163.06 were assessed. A??er the deduc??on of the security deposit in the amount of $300, the remaining balance on the account totaled $253.04.
  On February 3, 2024, Past Resident was sent a final move out statement outlining what was owed. On February 6, 2024, Past Resident requested documenta??on and photos of the final walk through which were sent to him. Past Resident disputed the charges sta??ng he is not responsible for replacement costs to carpet. The condi??on of the carpet which had mul??ple stains throughout that could not be removed warranted the replacement, and the Past Resident was only charged the prorated cost based on the age of the carpet. On March 15, 2024, an adjustment to the final account statement was made removing the $150 carpet cleaning fee as the carpet had to be replaced. A revised statement was sent to the Past Resident via email on the same day. The new balance due is $103.04 and to date has not been paid.
  Should you require any further informa??on or clarifica??on regarding this mater, please do not hesitate to contact me at ************ or via email at **************************a??nland.com.
  Sincerely,
  *********************
  *********************
  Property Manager
  Parc at ********* Junc??on
  **************************a??nland.com

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21545771
  
  I am rejecting this response because the carpets were not stained in any way.  Inland agreed with this position (as evidenced by the attached email exchange and photographs).  Inland's response to by BBB complaint is the first time that Inland raised any issues regarding carpet stains.  The attached photos were taken by Inland's agent.  As the photos attest and Inland's agent concurs in her email, there were no stains on the carpet.  There was no damage to the carpet.  Inland needs to waive the fee, recalculate my move out statement, and pay me the approximately $66 it owes me.  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/25/2024

  Please see response for complaint ID ********.

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the condition that I receive a written statement from the business memorializing the change in the amount owed to me.  Additionally, I am requesting that the business contact the debt collection agents that it has employed and inform them that I do not owe the business any money (and never did).  I will consider any further communication from said collections agencies harassment.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has sent me to collections over past due rent after failing to provide notice of renewal, after acknowledgement of notice of vacancy. We moved on October 10th, 2023, they are charging for back rent for November 2023 onwards. No notice was provided, we were sent to collections seemingly out of thin air. The people who reccomended the complex to us, had the same issue that is yet to be resolved. I believe this to be a pattern of fraud.

  

  Business Response

  Date: 04/09/2024

  To Whom It May Concern,
  Inland Residential Real Estate Services LLC (Inland), a Delaware limited liability company, is managing agent for the Landlord of Cirrus Apartments in *******, *************. We are in receipt of the complainants notice from March 29, 2024, regarding ********************* (Past Resident).
  On March 18, 2024, the Past Resident contacted Inland to discuss the charges on his account. I was forwarded the information to contact him. During our conversation, the Past Resident informed me that he had vacated the property on October 10, 2023. During the review of his account status, it was found that the Past Resident had been charged an accelerated rent fee for not providing a 60-day notice to vacate the apartment, which is part of the lease agreement.
  The Past Resident explained that while he did not return the official notice form, he had communicated his intention to vacate via email to a former employee. After he provided me a copy of this email, we agreed to honor it as a valid Notice to Vacate. Consequently, I communicated with the Past Resident that his account would be adjusted, removing this fee, and he would be responsible for a remaining balance of $1,207.33. The charges represent October Rent and utilities.
  The Past Resident agreed to visit our office on March 29, 2024, to settle the outstanding balance. Additionally, I informed him that a Move-Out Statement had been sent to his previous address at Cirrus Apartments, as we were not provided with a forwarding address due to the absence of the formal 60-day notice. Subsequently, I emailed the Past Resident and left a voicemail to notify him that his account had been resolved pending his payment for the balance on the account. Past Resident did not make the agreed upon payment on March 29, 2024, so there is currently a balance remaining due of $1,207.33.
  Should you require any further information or clarification regarding this matter, please do not hesitate to contact me.
  Sincerely,
  ***************************
  ***************************
  Property Manager
  Cirrus Apartments
  ************************************************************

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* wife rented from The Inland Real Estate Group - owned property called ****************, located in *****, ********. We lived in a third story apartment (#****). It's just me/my wife/our kitten. Around July of 2023 we started hearing pounding & loud knocking coming from our downstairs neighbor. He was repeatedly hitting his roof to make noise & cause our ground to shake. We did not know why it was happening. But this persisted into August of 2023. It became daily & disruptive. We are the most compassionate & kind tenants you can ask for. We didn't want to complain but we had to. Our work is very busy, we are rarely home. Additionally, it's just us; we dont have any family/friends around. We hardly make noise at all. Our first complaint was filed via email on 08/01/2023. We asked the managers to help us with this persistent ******************* Unfortunately, it was amplified & excessive when I would leave for work & my wife was off (home alone). My wife became scared. I continued to send both documented information (timing & character of noises/pounding) and video evidence. Emails were sent to the assistant & senior manager **************************************************************** Although they responded to the emails, they provided no solution. Instead, they gave us the option to move out, but the noise/pounding was not our fault or our doing. Additionally, the downstairs neighbor was disturbing the peace as several other neighbors heard his aggressive pounding. Unfortunately it effected our day-to-day lives & reduced our quality of life at the apartment significantly. We continued to be compassionate & kind tenants and continued to document and email the manager for help. We did not receive any help. We submitted emails for OVER 5 months. Our complaints were ignored. We felt unsafe in the apartment. Harassed. At times, the neighbor yelled at us. Even in financial strain, we were essentially forced to move out. And we did. With no help or resolution from Atria Apartment manager.

  

  Business Response

  Date: 02/14/2024

  Please see attached response for complaint ID ********. I have attached the initial complaint letter for reference.

   

  Please let me know if there are any questions.

   

  Thank you,

   

  *********************** Collections Analyst Inland Property Management & Leasing Group, Inc. ************************************************ *********,IL60523 Website|Email Follow ** on