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Business Profile

Restaurants

McDonald's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday, June 18th, 2023- Ordered Mcdonalds on the appselected the 20% off $10 or more coupon. (it showed it couldn't be used, but still stayed on the order). I did the math and it did not take off 20%. I contacted the company on their form online and on ******** chat- no help was received and I've since been ignored.Just looking for my $4.45 refund and this is quite ridiculous to have to wait a month for such a small amount of money.See the mobile order and the coupon in the attached photos.

    Business Response

    Date: 07/21/2023

    Thank you for bringing this matter to our attention.  In order to address this complaint, we need the exact location of the restaurant the customer visited.  Would you be so kind as to request the location for this matter?  Thank you.

    Business Response

    Date: 08/08/2023

    Thank you for bringing this matter to our attention.  In order to address this complaint, we need the exact location of the restaurant the customer visited to determine if it is a franchise or corporate site.   Would you be so kind as to request the location for this matter?  Thank you.

    Customer Answer

    Date: 08/14/2023

     
    Complaint: 20320096

    I am rejecting this response because this is not a solution. The location is ************************* *************** ** *****. And let me be clear this is a mobile app issue not a restaurant issue. Along with a ******** and website customer service issue of lack of response 

    Sincerely,

    ************

    Business Response

    Date: 08/24/2023

    Thank you for bringing this matter to our attention.  ************** referenced in this complaint is an owned and operated store.  Please forward this matter to the owner referenced in this matter as only the owner can issue a refund.  Please close the matter against McDonald's.  Thank you. 

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20320096

    I am rejecting this response because, this has taken too much effort on my part and this is not a solution for me to have to go back to the McDonalds for them to issue a refund, please refund my card as Im requesting. 

    Sincerely,

    ************

McDonald's is NOT a BBB Accredited Business.

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