Business ProfileforKing HVAC Systems, LLC

In the summer of 2024, I contacted KING **** on twice. The first one was on May 22nd, to remove the existing transformer and wiring, and to install a new transformer and necessary wiring. Also, test the system for proper operation. The service cost me ******. The second was on June 20th to replace a single-run capacitor 25+ mfd. This cost was ******. The total for these services cost me ******. The same technician ***** did these repairs. During his visit he started promoting a new **** unit for ******. He requested that I allow him to process my wife's and my credit scores to check our eligibility. I mentioned that I have a son in college. When my wife and I credit score was denied, he requested that we use our sons credit score. I'm uncomfortable with him asking me this question, and said no. During my conversation with him, he said that the repairs would fail. I asked why. He said the condensation of water would accumulated and cause the capacitor and cause it to malfunction. Then he insisted using our sons credit finance. When he checked the thermostat it was 84 degrees. After I paid for the service, the temperature went to 84 degrees. I called him and informed that his repairs did not work. He reiterated that he knew that the service would not work. I mentioned that he and his company must inform the client the service would fail before they do the work. That I should not be charged and the work should not have been done. I contacted KING on June 21st and complained the poor service and demanded a refund. Representative told me that a manager would be in contact. Later that morning ***** called me to ask what was going on. I told him the service did not work and requested a refund. He requested that we use my son credit to finance a unit. I insisted that he never mention that topic. He informed me that he would contact a manager and someone would be in contact on June 27th.

Hello *******,Please call in to the office so we can gather more information and come to some kind of resolution. *************.Thank you!