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Business Profile

Lube Services

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2023 I got work done on my ***** cargo van. I got brakes done. I am a shells fleet card owner, which with the card I am granted a 15% discount for any work I get done. This agreement is something Jiffy lube has with Shells. Prior to getting the working done I made a call to Shells to ensure I get the discount, becasuse Jiffy lude didn't want to honor it for some reason. My card also there logo on it to support they are affliated. I got confirmation from shells I would get the discount and I was advised by Jiffy Lube I would see the credit on my next bill. I then get my next bill and I do not have the discount . I called shells and I was advised then that Jiffy ***** should have gave me my 15% discount on my invoice and for me to go back to Jiffy Lube. I went back to Jiffy Lube and I was then told the discount was only for oild changes. I then spoke with a manager at Shells ******* who told me the jiffy lube gave me misnformation and I was indeed supposed to get the discount. She then tried to work with the store to assist me and after the weeks they told her I would have to contact them about the refund of the 15% discount. I sent several emails which have proof of and no one has responsded. I also called to the store and wsa told the district manager has to handle and he is out. I would just like proper assistance with the issue.

Jiffy Lube is NOT a BBB Accredited Business.

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