Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/20** at 5:13 I went to pick up my ***** and ****** 9mm firearm. When I arrived to pick up my firearm I noticed Serial number and firearm description did not match the firearm for purchase. Eagle attempted to switch the description of a new gun with the dummy display located in the sale case. My purchase receipt date is 7/15/20** at 3:39 pm. I purchased a new 9mm with 2 additional magazines. When I came to pick up my purchase I quickly realize that the gun Eagle was try to give me was the same gun from the display. The gun I purchased on 7/15/20** was ***** and ****** competitor 9mm 17+1. The gun Eagle presented to me was a ***** and ****** 9mm 10+1 Competitor.I requested and exchange and Eagle declined attempted to force me to leave with the firearm. I requested for full refund and Eagle advised there are no refunds and all sales are final. I called the Oak ******* police department and obtain case # **-14556 and Cook County Sheriff and obtain case # Sh-**-********. When the sheriff arrived Eagle refused to return the purchase of the items. I did not take possession of the fire arm and I told to leave the store. I am seeking penalty and full refund of the purchase or 9mm $1173.98 and services I did not receive. $158.81.

  Business Response

  Date: 07/23/2024

  This is a blatant falsehood and deceptive practice. The firearm you received at pickup was exactly the same as the one sold, as evidenced by both your signatures at the time of sale and pickup. Your complaint is about receiving a 10-round magazine instead of a 17-round one, which is illegal. We will not risk our business by transferring illegal capacity magazines to you. We apologize, but we cannot be complicit in your illegal activity. The firearm model either comes with a 10-round or 17-round magazine, and the 17-round version is illegal. We informed you of this, as recorded on our surveillance system, and you acknowledged it. You had the opportunity to inspect the firearm at pickup and disposition. We verify serial numbers multiple times, and our system requires multiple verification entries of the serial number upon sale and disposition.
  
  Despite your signing off on the firearm and it being registered to you, we offered to buy it back at full value, but you were unreasonable and disrespectful, despite our policy that all sales are final. You abandoned the firearm illegally, and as a result, you are permanently banned. Since the firearm is legally registered to you, we are turning it in to law enforcement. Additionally, your defamatory statements could lead to legal action. Our video and audio recordings contradict your version of events, which is entirely fabricated. Given your behavior, you should not own a firearm.
  
  Attached documents include both receipts and the *** Form 4473 Firearm Transaction Record, a federal document required to be filled out by both the dealer and the customer. Box 1 on page 1 contains the firearm information, which matches the receipts. When a customer first fills out the *** Form 4473, they are asked on the very first page to verify the firearm information. On page 2, box 22 contains the customers signature, and box 23 contains the date, certifying the answers provided on the form. After the legally required 72-hour waiting period, the customer must recertify the firearm information and their answers by signing on page 3, box 30, along with the date in box 31. Our employee also recertified this information in boxes ***** with their name, signature, and date.
  It is illegal to make false police reports, and we do not tolerate false accusations. We we request an apology, or legal action will be taken. The firearm was under strict detailed full custody from the time of sale to the pickup, as shown by multiple surveillance recordings. We adhere to strict custody guidelines for storage.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22024058
  
  I am rejecting this response because: as stated before Eagle attempted to switch out the packaging of the firearm.  Eagle advised on my IPHONE video recording with the Cook County Sheriff present that we will return the firearm but the customer will not get the taxes back.  There are no illegal transactions with using Oak ******* Police and Cook County Sheriff to document Eagle to force a customer to take a firearm requested by the customer.  The customer never wanted the display gun/ which was handled and used because the locksmith attempted to repair the firearm.  Legal action and or full refund is the only option.  Also I did not use the gun range due to the fact the firearm did not work.  I will be seeking full reimbursement of the cost and material of the gun range. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/03/2024

  We did not advise you that we would return the firearm.Legally, we cannot return a registered firearm that you picked up and signed for. The only legal option we had was to offer to buy it back from you at retail price, which is what you paid without the taxes, as we cannot pay back the taxes. Since the firearm is registered to you, it is legally considered used and you signed for it. You fabricated a story to law enforcement, falsely claiming that the serial numbers did not match what you bought and that we changed the serial numbers. This is untrue. We did not sell you a display gun, and our gunsmith never touched your firearmthis is also a lie. Your request for a refund is denied; you legally signed for and purchased the firearm. You were given multiple opportunities to inspect the firearm at the time of purchase, pickup, and registration. Your issue was wanting a 17-round magazine capacity, which we cannot provide legally; we can only offer a 10-round magazine. The firearm is available only in 10-round or 17-round capacities, and you were aware of this. To reiterate, your request is denied.You have acted dishonestly and illegally. We do not tolerate such behavior and will not risk facing criminal action or losing our license by providing you with a firearm over the legal capacity limit. Nor did we force you to take something that you did not want, as you signed for it on the *** Form 4473 Firearm Transaction Record and it was registered to you once you signed for it,legally took possession, and walked away. Bye.