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Business Profile

Clinical Trials

Avicenna Clinical Research, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avicenna Clinical Research, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avicenna Clinical Research, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 12, 2024 I enrolled in a clinical research program for which I was promised $200 on a prepaid Master Card. I was told to wait for 2 weeks to use the card at which time the money would be on the card. I called right after the Labor Day holiday and the recording said that there was only $3 on the card. I then called the clinic and told them and was told they could not help me with that problem and I would have to call the bank they use to get this settled. They acted as though they had no obligation to make this right. I called the number to the bank called ******************* in *****, *******. I was told that they would send me a form to dispute charges made on the card in *********, which is ridiculous and to send the completed form to them, which it will need to be approved after the charges are disputed, but there's no guarantee. Then, I am to call the clinic and ask for a new card. I called the clinic and was given the run-a-round and was told that I would have to drive to the clinic to pick up the card because they couldn't mail it. I was given no consideration for the inconvenience this has caused.

    Avicenna Clinical Research, LLC is NOT a BBB Accredited Business.

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