We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

Gomez Brothers Concrete
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company was supposed to replace the concrete patio. The work began on Monday, March 14th. After the work was completed (according to Mr ************************ I sent him numerous text in reference to blue spots in the cement, white spots/lines, lines that are not straight, cracked lines that they filled with sloppy caulking. Mr ********************** assured me on several occasions that all that would clear up and if it didnt, he would fix it. I waited as he asked and the mess is still a mess. I have spoken with him by phone as well in reference to the terrible work. Mr ********************** came by last week and agreed the work was sloppy. He took pictures and apologized. He said the work was not characteristic of his companys work as this is his business along with his wife. He shook my hand and promised to return and correct this travesty. He first asked me to wait 2 months. That is not acceptable!! I paid him in full. I asked him to call me and give me a time where he will come back. Its been a week. I texted him 2 days ago with additional photos and videos of the sloppy result of this job. Mr ********************** has not responded. I have been keeping records of calls, texts, photos and video. The sad part is I was planning to recommend him to friends. I took his business cards to pass out to neighbors instead.I am so embarrassed by the poor work. This job was expensive. He was not the cheapest but I looked at pictures of his work (or I thought it was) that were online. We are senior citizens.

    Business Response

    Date: 06/10/2024

    Hi i already spoke with *************** about this review. We already went back to replace this patio and she is content with the new patio. I also asked her to remove the review as we agreed. My response was delayed because I was very busy and this was also communicated to her and she understood. We are now in good standing. 

Gomez Brothers Concrete is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.