ComplaintsforMr. Handyman of Oak Park & River Forest
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Complaint Details
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Initial Complaint
07/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mr. Handyman of Oak Park & River Forest came out to my home on Monday July 26th 2021 to put up trim in my home. During the process the technichican scratched my door I called Mr HandyMan Wednesday July 28th to advise of the issue. Mr Handyman wanted to paint my new factory finished steel door. The only problem is if the door is painted it will totally ruin the door. Mr Handyman asked did I have paint that came with the door install I told them yes, but the touch up paint on a bronze door with a scratch that long will definitely be very noticeable and would look even worse than the scratch itself. Mr. Handyman refused to take any other steps to resolve the issue. They have made untrue comments about the time frame the work was done and when I called for a resolution I will attach the text message I got the morning of service which was 7-26-21 and the text I got when I called about the issue on 7-29-2021 and the pictures of the door. THEY ARE NOT TRUSTWORTHY & I WANT A RESOLUTIONBusiness response
08/06/2021
Customer notified us 4 days after we were at her home that she noticed a scratch on the door. I asked the technician who said he did not make any contact with the door while on site. He also stated the door has been touched up previously. The scratch is not consistent with a technician carrying tools past the door which would be a horizontal scratch. This is a vertical scratch. None the less we offered a standard touch up painting of the door which is the standard industry treatment for scratches.
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Contact Information
1523 N Harlem Ave
Oak Park, IL 60302-1209
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.