Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 7th - 2024 3 weeks prior to the actual repair date Gerber Glass & Collision was suppose to order my two passenger doors from a hit and run accident. I was directed to this shop via my AAA insurance. On 10-28-24 I turned my car in and I was told my car would be finish by the end of the week, Two weeks past still no update and no response. I stopped over and I was told the doors were never ordered and that i could pick up my car in November and I would be called November 22nd. Picked up car all the electronics (Heat was on and it was in the off positions, no radio working, both dashboards completely malfunctioning) after driving my car to get air in the tire. I immediately took it back to shop and reviewed the inside of my car and found that they left off one of the rear panels and i left my car there for the new problems to be fixed because this was not a problem when I turned my car in on Oct 28th, 2024. Still today March 3rd 2025 I do not have my car. I have a rental and i am getting nervous about what the integrity of these businesses. I have spoken to both AAA and ****** Headquarters, Regional guys for both companies have told me that they would get this resolved and I am still waiting. I am a very unhappy customer. I just want my car back in the proper condition it was in before the accident. I had no electrical car issues. At this point I think they should give my car and I take to a dealer and Gerber Glass and AAA figure out who is going to pay for the repairs of my car. I have really been inconvenience as a customer and its so sad. I don't want to pull the race card but I have never had such a bad business situation like this. The communication with AAA & Gerber via email and verbally has been very spotty and I'm looking for results or a resolution. It's been 4 months without my car to use for Ubering and to move my band equipment. I've lost $$$ Signed, Frustrated customer who wants his car back fully operable. **** ******** - ************ 

  Business Response

  Date: 03/10/2025

  This does not appear to be a matter for AAA Texas to address. We do not find a claim for this person. Please direct to the correct AAA club for review and response.

  Customer Answer

  Date: 03/12/2025

  I am rejecting this response because:   

  How do I redirect the response to the right party.  I went on to the BBB website to locate the AAA Headquarters.  There were 3 options there.

  Here is another address I googled - 1000 AAA *********************, Unites. **** *****.

   

  Business Response

  Date: 03/13/2025

   

  Hello BBB,

  My first voice contact with the *** was 11-25-2024 when I leaned of the insureds concerns (Heater control panel was stated to be operations before the accident-nonoperational post impact/accident) I spoke with the *** and authorized them to diagnose the expressed issue ( Heater control panel nonoperational post-accident), and requested they update me once diagnosis had been completed ( Diagnosis is that panel requires replacement-whether it is collision related is a gray area- unable to confirm or deny if impact was or was not the cause of failure- in this scenario I tend to lean toward coverage as there is no certain ground to stand on for denial thus far pending photos for review).  In February I received a request from the *** to reach out to the *** as they had received contact that nothing had moved forward. I made two call attempts before reaching the *** and speaking w/ ****** on the 28th. At the time of my call on the 28th I was informed by ****** that they had located the source of the issue but had received two separate orders of faulty parts (What parts). During that call, I was informed the vehicle would likely be ready for the insured the following week as they had reordered the needed part via OE supplier and did not expect issues. I again called the ****** at the *** on 03-05-2025 to follow up on the outcome, was informed by *** that the part had not yet arrived. I then requested the *** contact me once the part had arrived and was installed/problem resolved.

  
  I have yet to receive a call this week from *** and have a reminder set for 09:00am CST 03-14-2025 for follow up with ******- I will follow up with the *** today and update the file accordingly.(I have spoken with ****** today at approximately 11:00am CST, per ****** at the *** they have received the part needed and expect to have it installed today. I have set a follow up for tomorrow afternoon to verify the installation was completed as well as make sure we are moving toward or have delivered the vehicle to the insured. I also instructed ****** to please send all photos and parts pricing, returns, etc. to me for review once he has it sorted.

  AAA-Auto Club Group

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******, and AAA ******** Service over charge me for services that i did not need. All i needed was a fuel pump. They charge me for brakes, and brake lines that i didn't need. i should not have to pay. i was over charged, and i think i deserve some of my money back from the brake work. Please respond to the number that was provided.

  Business Response

  Date: 03/07/2025

  Hello,

  Facility Manager **** called member on Friday, March 7, 2025 at 9:37am (no one answered he left a message to please call him back).
  
  On 2/5/2025 member **** had his vehicle towed into the *** AAA ******** ************** 118 location regarding a No Start issue.
  
  Once the vehicle was towed into the shop bay area, the technician inspect the vehicle and found that the fuel pump was faulty, the fuel tank straps was severely rusted and needed to be replaced.
  
  He also found that the brake lines was rusted and leaking brake fluid, and that the right rear brake caliper was previously installed with the wrong part on it.
  
  **** was given several options and estimates replacing everything well over $2,000.00, estimate for fuel pump, used fuel tank, and straps for $1,386.53, used fuel tank and straps $321.40 and brake lines $1,309.19.
  
  After several conversations with the technical ***** tried to convince **** (95 years old) not to do the repairs. **** insisted to do everything. 

  AAA-Auto Club Group

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 19, 2025, I requested a toll from AAA and the driver took the booster cables and hooked them up backward which cause a blow out of some of my engine parts, such as battery, TCM and fuse box, just to mention. After I went to AAA on many occasions and sent them pictures as they requested of me, they said nothing. I have been trying to get this resolved every since the 19th of January 2025. I have desperately trying to resolve this issue on my own.

  Business Response

  Date: 02/17/2025

  We advised Mr. ****** on several occasions that the provider who came out only uses reverse polarity jump packs, so it wasn't possible to have caused any of these issues. His mechanic has also told him this as well. 

  Customer Answer

  Date: 02/25/2025

  Complaint: 22951582
  
  I am rejecting this response because: I have reached out to my mechanic and they sent a letter on my behalf. *****. If AAA pulled recordings they will hear where 3 different operators told me that is was from the reverse jumping. I have talked to AAA upon several occasions and all agreed what caused the problem.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/25/2025

  We have spoke to **** at ***** and advised him of several findings:

  1. The facility towed this vehicle. It was only set up as a tow, not a jumpstart. They were on location at 12:01pm and it was loaded and enroute to AAMCO at 12:16pm

  2. The facility who came out only uses reverse polarity jump packs - also the 15 min they were OL was not enough time to jump the vehicle and load it onto the flatbed

  3. The repairs listed exceed the value of the vehicle. 

   

  We have advised Mr. ****** of our decision to deny his complaint a minimum of 5 times. We have closed the file. 

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called for a tow and told the tow truck people that I wanted the car to be towed to 7344 *. ********* and put in my garage. The tow truck came and got my car and refused to put it in the garage and instead left the car on the street with the door unlocked the sun roof open in the rain and the key on the seat. I would like for AAA to repair the damages done to my car.

  Business Response

  Date: 02/06/2025

  Dear BBB, 

  Thank you for contacting AAA Club Alliance. Please forward this complaint to AAA Illinois for review and resolution. 

  Thanks,

  AAA Member Experience 

  Business Response

  Date: 02/12/2025

  We have denied any damage to the vehicle. It was towed on 11/5/24, and they are now just advising us that their sunroof was left open, and they want us to pay for detailing of the car as they are selling it. They never called after the tow to file any complaint, so we had no idea what the issue was. We have denied any responsibility and closing the case. 

  Customer Answer

  Date: 02/24/2025

  Complaint: 22863833
  
  I am rejecting this response because: The company did in fact reach out to me but they would not assist me with resolving my issue with there service. As mentioned before they towed my car and left it down the street from where I requested for it to be towed to. I did call that night and the following day for them to cancel and refund me but they did not and refused to pay me my money back. I would like for a refund of my money and for them to detail my car.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/25/2025

  Ms. ****** had service on 11/5/2024. She did not file a complaint until this BBB. She wants us to detail the inside of her car because she is now selling it. The vehicle was picked up with the sunroof open, we have pictures of it. It was like this because it did not start and she could not close it. We did not damage her vehicle, and have closed the complaint on our end. 

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22863833
  
  I am rejecting this response because:

   

  I did notify AAA about the issue and wanting them to bring me the car and keys that night but they did not want to. The sunroof was not open but it leaks and I told them that. I asked for them to bring me the car or return my car back to the shop but they said no. They left my car across the street and down the block from the house with the door unlocked and the keys on the floor of the car. I asked for them to refund me my membership money, cancel my membership, and repair my damages done to the car in which they said no. Instead *** offered me a credit toward a new membership. Not acceptable. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very bad car's service at this AAA's repair shop in Wheaton, ************************************************************************************* I asked a lot of people about my car's serviced at this AA's repair shop in Wheaton, ************** where it's closed to my home in Wheaton, Illinois *************************** to report this case to BBB.I have a 2010 ****** Rav4. In January 2023, I took my car to this AAA's repair shop so they can replace my radiator hose at the front engine.After they replaced with a new one, the coolant from radiator hose somehow started leaking under the hose just replaced it in front of the engine nearby the radiator. I brought my car back to this shop and had them take a look at what they had done, they told me that the car's alternator belt is bad again because the water pump is bad??? An alternator and the belt they replaced in August 2022.That's why the cooling fluid is leaking out. I asked the manager guy why I didn't see the fluid leaked out on the ground underneath it, only at the radiator hose at the front engine. He didn't answer about it...I agreed to pay the cost of $600.00. After the work done, 3/18/2023 with a new belt and a new water pump.I took my car home and found out the radiator cooling fluid is still leaking at the same spots as before. I looked at it closely why the engine is still running and found out the leaking was from the radiator hose at the same spots again because they didn't tighten enough the radiator hose and missing 2 screws. Brought the car back and had them fixed it. A day later, drove a car for grocery store shopping and heard some noise under the hood of my ****** rav4, went home and found out the new belt they just replaced was broken again.Brought the car back to this AAA's repair shop and showed it to them, they replaced with another belt with different Manufacture. So far so good up until now.This shop should replace the alternator belt with the different Manufacture at the first time instead of a water pump.

  Business Response

  Date: 03/13/2025

  Hello,

  We had already denied this customers claim for a refund about 2 years ago.
  On 12/30/22 vehicle was brought in because it had a leaking radiator hose / we replaced the hose.
  On 03/07/23 vehicle came in for an oil change service, and during our courtesy inspection we noticed and advised the customer that their water pump is leaking.
  On 03/17/23 customer brought vehicle back to have the water pump replaced , we also replaced the drive  belt because it was soaked with antifreeze from the water pump leak. { we didnt charge for the belt and did it under warranty because it was installed here previously , even though the belt was not defective}.
  On 03/27/23 we replaced the belt again no charge because a loose tensioner caused some damage to the belt and tightened the tensioner also at no charge.
  

  AAA-Auto Club Group

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 6 month auto insurance premium went from $495 paid 7/22/2024 to $580 due on 1/22/2025. This represents a 17% increase in price for the same level of coverage. I have had no violations and have not made any claims under the insurance to warrant a jump by this amount. This is corporate greed and price gouging. My policy number is attached under the account/order/tracking field for reference.

  Business Response

  Date: 01/28/2025

  Good day, BBB.? We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described. Issue: Policy increased at renewal. Resolution: We understand how frustrating it can be when there are changes in the policy premium.  As you may know, auto insurance premium is calculated within the rating plans filed with the state insurance regulator and these rating plans must be applied uniformly and without exception to all policyholders.    When these rating plans are submitted, they must be accompanied by claims data along with other information that is thoroughly reviewed by the state.   Once the state approves the rating plans they are locked in until the next rate revision is filed.  ************* companies must file their rates with the state at least once a year. Given the regulatory nature of the insurance market, we are unable to arbitrarily reduce the premium; though we would be happy to review your policy to make sure you are taking advantage of all available discounts and see if there are any policy adjustments that can be made to reduce the premium. We are asking the member to respond to the agent to avoid any other issues. 

  Thank you and best regards,

   AAA-The Auto Club Group

   

  
  

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22814163
  
  I am rejecting this response because:

  While I appreciate the time and feedback AAA has given to address my concerns, I am deeply disappointed that insurance rates have increased so much in the State of ******** and likely elsewhere.  It is expected that premiums will increase year over year however, the amount by which they have increased (17%) seems out of line, absurd and unwarranted especially since there has been no claims made and no change to my driving record.  I will take the information provided by AAA and also write a follow-up complaint to the ******************************** regarding their approval of the current rating plan.

  Sincerely,

  ******* ********

  Business Response

  Date: 02/12/2025

   

  Good day, BBB.?

  We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described. Issue: Policy increased at renewal. Member has sent a rejection to the explanation Resolution: We understand how frustrating it can be when there are changes in the policy premium.  As previously mentioned the rates were sent to the State of ******** and were approved before applied to the policies.   Given the regulatory nature of the insurance market, we are unable to arbitrarily reduce the premium; though we would be happy to review your policy to make sure you are taking advantage of all available discounts and see if there are any policy adjustments that can be made to reduce the premium. We are asking the member to respond to the agent to avoid any other issues.  

  Thank you and best regards, AAA-The Auto Club Group

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had a hit and run incident almost 3 weeks ago and my car got hit b a AAA customer! We filed a police report and did an insurance exchange and filed a claim. 3 days after the incident we received a voicemail from a AAA representative, her name is ********, ***************** saying that the cant get of their customer. We tried to call her back for almost ten times since then and the office wont ********** car is brand new and I am afraid its going to start rusting if not fixed ******* claim number is ********* AAA is acting irresponsible and unacceptable! And its impossible to file a complaint on their website, find an email for complaints or a phone number!!

  Business Response

  Date: 01/16/2025

  Hello,

   AAA ordered the police report, *** attempted contact with the insured. insured called  back ***** we were able to confirm facts of loss ***** cleared the claim for coverage ***** liability on 01/08. AAA attempted contact with claimant on  01/08  ***** left a message for claimant.  On 01/15/25,  AAA sent a note  to the claimant SAMI ***** set up the inspection for repair. AAA advised claimant of processes as he elected Snap Sheet Cash Settlement. Claimant vehicle is in process to be paid once Snap Sheet estimate has been completed.   Insured vehicle had no damage claimed and v2 had minor cosmetic damage- scratch ***** w his vehicle had drivable damage. no rental was asked for or is needed at this time.
  
  AAA-Auto Club Group

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22810355
  
  Not closing this until repairs are done! The slowest corporations in *******! A two day thing took them a month! Almost a month to get a call back from your representative who wasnt very friendly when she did and now almost a week passed after the call and still havent received my check! Not to mention the estimate which is not REASONABLE and I pray it at least matches the repairs cost because I have no time to get through another process again! This is really stressing me out and I will make sure everybody knows my experience with AAA! Do better!
  
  if this continues Ill make sure to get with my lawyer because I cant get stressed out about this more!

  
  Sincerely,
  
  **** Khdairi

  Business Response

  Date: 01/27/2025

  Payment was issued. If you still have not received it please contact the claim representative to advise. Thank you, AAA-The Auto Club Group

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for a AAA membership by an insurance agency that provided me a homeowner/auto quote. I did not ask for a membership or pay for it but figured it would not do any harm. Little did I know that the membership increased the amount of junk mail by 1000%. I have had to call several times and am often disconnected when navigating through the phone tree. I have successfully made it through to a human once an asked that I be taken off all mailing lists, which was supposedly done. I am still getting too much AAA life insurance and other mail. This is no way to do business and has actually turned me off to anything AAA related. How can I be deleted from all of your advertising databases and membership database? I tried calling ************ again today and was disconnected after navigating through the phone tree.

  Business Response

  Date: 01/16/2025

  ****** ******
  973 ********* **
  **********************
  
  
  Membership number RE: ****************
  
  
  Dear BBB, 
  
  Thank you for contacting AAA. On January 16, 2025, we spoke with ****** ****** regarding his complaint of receiving too many mailers from AAA. We advised ****** that we added his contact information to the do-not-contact list and to please allow 6 weeks for all mailings to cease. 
  
  At this time, we consider this matter resolved. 
  
  
  Kind regards, 
  Member Relations. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took out an insurance policy for the promised and agreed upon price of ******. About a week later, the premium went up 43 dollars due to the agent giving me a discount that I wasnt eligible for during the initial negotiation. Another couple of weeks later, the premium was raised to over $1,000 due to another error on their side. I have since called to cancel. I found out today, almost 2 weeks after my initial cancellation request, that my account is still active and my refund has not been given. After trying to contact the business (was transferred to a call center. Attempted to call back and left a voice message), I filed a charge dispute with my card company.

  Customer Answer

  Date: 12/02/2024

  Here is the latest adjustment for the premium that I received on 11/19. The policy was originally bought at the end of October.

  Business Response

  Date: 12/24/2024

  Good Day BBB.? We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described.? Issue: Our records indicate policy has been cancelled.  We apologize about any confusion when the policy was written.    Resolution: At this time, we show the refund of $597.59 was sent to the credit card on 12/4/24.   We are asking the member to respond to an agent to avoid any other issues.   Thank you and best regards, AAA-The Auto Club Group.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22618549
  
  I am rejecting this response because: although there was an amount refunded, it was not the full amount requested. The AAA branch in question continued to change my original rate and not offer an explanation until I reached out to them, the AAA call center, and the customer support line. Because there was an attempt to bait and switch the services I thought I was paying for, I want the refund in full. The $597.59 that was refunded is a large portion that was rightfully refunded, but I want the rest of my money back for both the original auto policy amount and the AAA membership since I never used it. Paying to be worked over by a large insurance corporation is unacceptable and the communication shows that there is no desire to treat customers with respect that they pay for. The training process for the agent I worked with either shows a complete disregard for the company's training OR a complete compliance in a training process that looks to serve the company and the company alone with no regard for the customer, my money, or any relationship between the customer and the company.

   

  Either way, it puts me at an extreme disadvantage where the only way I can get a proper response is to contact the BBB. 
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 01/17/2025

  
  Good Day BBB.? We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described. Issue: Our records indicate that your policy was started on 10/24/24 and cancelled effective 11/9/24. Unfortunately, we did not receive proof of prior insurance for the full 6 months, which is required to prevent an increase in premium.Additionally, your membership has been cancelled but not refunded. Resolution: At this time, we are unable to reduce the additional fee without proof of prior insurance for a full 6 months. This is a requirement to maintain an insurance policy with our company. The policy cost covers the period from 10/24/24 until the cancellation date of 11/9/24. The policy is showing as paid in full, and all refunds have been processed appropriately. No further refunds can be issued for the insurance policy. However, if you can provide proof of 6 months of prior insurance, we can address the issue.  We are also working on your membership concerns and will keep you updated on any progress.  We are asking the member to respond to the agent to avoid any other issues.   Thank you and best regards, AAA-The Auto Club Group

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22618549
  
  I am rejecting this response because: I have already submitted proof of previous insurance to the agent I was dealing with (Wauconda ****). I am NOT speaking with the agent any further, as she has proven to be completely unqualified to handle issues or communicate effectively in any capacity. Emails containing previous proof of insurance as well as any other documentation was sent to the agent's email. The previous insurance declarations page is attached here.
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 01/27/2025

  Your state farm policy began ******. Your AAA policy started ******. By supplying a copy of that state farm declaration certificate, you are only supplying proof of prior insurance for a three-month period. Your supporting documents need to include the three months prior to ****** as well. Thank you, AAA-The Auto Club Group

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22618549
  
  Attached.

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 02/10/2025

  
  
  Good Day BBB.? We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described. Issue: Our records indicate that your policy was started on 10/24/24 and cancelled effective 11/9/24. Unfortunately, we did not receive proof of prior insurance for the full 6 months, which is required to prevent an increase in premium.Additionally, your membership has been cancelled but not refunded. Resolution: At this time, we are unable to reduce the additional fee without proof of prior insurance for a full 6 months. This is a requirement to maintain an insurance policy with our company. The policy cost covers the period from 10/24/24 until the cancellation date of 11/9/24. The policy is showing as paid in full, and all refunds have been processed appropriately. No further refunds can be issued for the insurance policy. However, if you can provide proof of 6 months of prior insurance, we can address the issue.  We are also working on your membership concerns and will keep you updated on any progress.  We are asking the member to respond to the agent to avoid any other issues.  

  Thank you and best regards, AAA-The Auto Club Group
  
  

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22618549
  
  I am rejecting this response because: I already sent in prior proof of insurance in the last rejection, going back more than 6 months. The file was attached and is attached again here. 
  
  Sincerely,
  
  **** **********

  Business Response

  Date: 02/14/2025

   

  Good day, BBB.?

  We thank our policyholder for sharing this experience with ******************************* and apologize for the inconvenience described. Adjustment needed to correct prior charge for policy The policy has been adjusted due to the document received.   An additional refund has been sent to your credit card.  We are asking the member to respond to an agent to avoid any other issues.  

  Thank you and best regards, AAA-The Auto Club Groupwhy here...

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12, 2024, my car appeared to be overheating and I did not want to drive it so , I called AAA to have it towed. to AAA *************** ******** Plus . The engine oil maintenance and oil change/ was showing. The towing representative stated that he smelled coolant. I agreed to wait in the waiting room as the test was being conducted. **** returned to state that it was my radiator and what could have caused this problem.. He handed me an invoice, he also suggested that I get the belt on my car replaced. He begins to state that you have an Infinity. Since the repairs could not be completed that day I had to leave the car. I picked up the car on Saturday morning. I noticed was that the maintenance warning notice was still appearing.. The next time that I drove the car ,I thought I heard a noise, however, on the second trip in my car, I was certain that something was wrong. I returned to the establishment. **** drove the car in the bay, because it was cold outside He took the time to turn off the maintenance reminders for the engine oil and the oil change/ filter and apologized that his mechanics did not do it. He could hear the noise and said it was the belt. Later, **** came to tell me that it was not the belt, but instead it was something else. He gave it a long name and I assumed it was a mechanic word, but he did not show me or explained to me and there was not a write up describing the finding. I stated my refusal to pay for additional repairs, He stated I should or could experience problems because anything could happen. I believe he was admitting to the negligence of his mechanics. The part could not be ordered until the next day be the provider was closed. So I agreed to return. While waiting for the keys, I was told that it was my catalytic converter. fearful I left my car to be repaired the next day. The next day they called at 5:00 PM, stating that my car was completed, but it was not ready to be picked up.

  Business Response

  Date: 12/12/2024

  The vehicle came in with a leak coming from radiator. We replaced radiator, belt & did an oil change. She came back about 2 weeks later to get light reset & to check a noise that she thought was coming from coolant system. After inspecting vehicle, we noticed that noise is coming from catalytic converter. **** then called her to explain what the issue was and she then returned to the center and **** raised the vehicle to let her see where noise was coming from.
  The vehicle was at car care when she called BBB & by the time we received the complaint she had picked up the vehicle and was satisfied with the outcome.