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Business Profile

Jewelry Supplies

Wear Felicity

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for Wear Felicity's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wear Felicity has 3 locations, listed below.

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    Customer Complaints Summary

    • 418 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered an engraved locket on 3/7/25 saying mom with a picture inside I chose the cursive writing. Order number is #*******. I received the locket and they spaced the cursive out not like the picture it advertised and it looks like it says mam. They say because I chose that font that theres nothing they could do. I wasted $37.55 on a locket I cant even give to my mom not my mam. This place is false advertising and stealing peoples money with janky quality things. The word mam they put isnt even level. Its crooked and spaced out and makes no sense what so ever. They are thiefs.

    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bracelet for my Granddaughter on 1-29-2025 & have still not received it. I've contacted the company multiple times by ********* continue to get a generic response of "we are working on your order & will get it to you soon". It is now going on 2 ********** still haven't received it.

    • Initial Complaint

      Date:03/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item 12/12/24, no confirmation not communication. Attempted to reach this company multiple times, only to receive an email weeks later stating my product was being shipped late without my authorization. The item arrived and in extreme poor quality. Months later I am attempting to get refunded for $60.80 and I am being treated with utter disrespect and lack of professionalism. Still no resolution months later.

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $250.00 bracelet from this company on January 29, 2025. Order # *******. it is now March 3rd and I have not received my order. Each time I email customer service I get an automated email response that says not to send any more emails. Only one email on 02/12/25 said that the order takes 25 days. We are passed this timeframe. This is the worst company I have ever ordered from. I asked for a refund and they told me they could not give me one because the item was specially made. Please help me get my order or at least a refund. This company appears to be a scam.

    • Initial Complaint

      Date:03/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/19 Order- ******* I ordered a custom bracelet and was charged more rhan I should have. I ordered after business hours. They took my money immediately. I emailed to have it canceled beinf you cannot charhe more than what I paid even if its .75 more. I emailed and sent messages and no response. When i looked again, they changed the price back to what it should have been. They then days and days later said nothing rhey can do because it is custom order and once placed csnt refund because they sent it to production. Meanwhile production was closed. After a week, the peoduxt was still not touched or no work was done and kept getting automated messages. Not even apologizing. On monday 2/24 they sent an email stating my order is now in production. So they lied to me daying its in production as soon as the order was placed. I contacted my credit card company also. I also stated im a cancer patient and not even the peoce which got me annoyed i thiight it was gold and its brass and I can get very ill with chemo etc. no response or reply. I want it refunded. Order #******* $40.75 Shipment UNFULFILLED Personalized Pav Circle Photo Station Bracelet - Gold Personalized Pav Circle Photo Station Bracelet - Gold $46.00x1

    • Initial Complaint

      Date:02/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered expedited shipping paid they took my money was supposed to ship in 3 business days. No bracelet and have contacted customer service multiple times via ******** Instagram and email with NO RESPOnSE

    • Initial Complaint

      Date:02/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two charms for both my daughters. First Id like to start by saying how disappointed I was that these were not delivered by Christmas. Second I reached out before the holiday to get an update and did not receive a reply back. Another disappointment. When I opened the package I could not see a picture in them. I thought perhaps it may have been my eyes so I gave them to my daughters and neither one of them can see a picture. I will bring them to my office so I can get a consensus if any of the ***** people there can see anything. I would like a full refund.

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two ornaments ($96) from wear felicity on 11/23/24. They emailed me saying they could not process my order because it was incomplete (it was not incomplete as I submitted everything online and double checked - I am a small business owner myself so I am cautious of this) After trying to communicate via email asking them to cancel my order they sent an email saying they would cancel and refund my order. My order was never refunded so I filed a dispute with my bank. They fought the dispute by providing fake tracking information so I am now disputing for a second time but with them lying about sending the product and claiming I did not return in the right amount of time it has been a struggle. I do have email confirmation of them saying they would refund me and me telling them to cancel and refund my order which I provided to my bank.

    • Initial Complaint

      Date:02/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 22nd I spent $42 on a customized bracelet with a brand called "Wear Felicity". After further research it appears many people online know they are a scam company. This along with the fact I have not heard anything about manufacturing, shipping, or a single thing about when it could be delivered. I have requested a refund, yet they simply state this is impossible because it is being manufactured, despite also saying this would take 8-15 days and it has been many weeks, I am not getting the product I no longer want, and they are refusing to return my payment. They have not tried to resolve this, as they flat out told me no refunds since it is being "made" for almost a month. The nature of the dispute is not returning a refund, being known for scam behavior, and non delivery of product. They have committed to giving me a custom bracelet that I have since got elsewhere.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered items. The company stated a supply chain hindered them from completing the prefer on time. The order was over a month late. We received 2 of the 3 items. We are now attempting to get our third item.

    Wear Felicity is NOT a BBB Accredited Business.

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