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Business Profile

Animal Hospitals

Ottawa Veterinary Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Hospitals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 14 I brought my dog to their clinic to get neutered. He had complications. They keep him overnight. Brought him home. Had to. rush him to an emergency hospital, Nov. 18th 3:30 in the morning. He had an open wound that they didnt notice while in their care. Had an infection. I had a bill of ******** because of their neglect. I would like to have them pay that bill.

    Business Response

    Date: 12/19/2022

    Attached are patient records. If you need anything further please let us know and thank you for all you do we appreciate it. 
    Sincerely,  ************************
    Ottawa veterinary hospital 
    817 ************** 
    Ottawa ******** 61350
    **************

    Customer Answer

    Date: 12/19/2022

     
    Complaint: 18456227

    I am rejecting this response because:
    ***** did not have his e collar off. They had him from Tues to Wed. At 3:30 in the morning Friday, we had to take him to an emergency hospital. The wound was very infected, and open. The emergency vet said it was opened at least two days, and they didnt shave him enough. That means they had him there when his wound was opened. His ecollar cracked after I brought him home Wed. because he was so restless, but was still intact. He was dripping blood when I brought him home. They said there would be some leakage,  but he was dripping blood all that night. When I brought him back Tues. they said he was dripping a lot of blood and thats a concern. Thats why they kept him. His s****** was as big as a baseball. They told me they put him on a heating pad. He should have been on a cold pack for the swelling to go down. His s****** had to be removed because of the infection. 

    Sincerely,

    *********************************

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