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Business Profile

Interior Designer

Your Interior Motives, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Designer.

Complaints

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Complaint Details

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  • Initial Complaint

    11/28/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    We hired ***** from Your Interior Motives in February to remodel our Kitchen, install hardwood floors and make our home easily accessible to disabled people (no thresholds, widen doorways and remodel downstairs bathroom to be handicapped accessible) she promised to have us into our home by July. We are now approaching December and still not able to move in. I have Parkinsons and my Father in law is in a nursing home (that we are paying $212 a day for) and disabled as well. We can not move in or move my Father in law in until we have the handicapped bathroom finished. ***** has not returned any texts or phone calls in over a month. She has not ordered our lighting, exterior doors, trim, glass for shower, electric for kitchen, door k**** and numerous other things we were already billed for. We had to pay for those again on our own. Numerous cabinets are wrong. We have had to pay contractors out of our pocket so they would continue to work on our house and we were already billed for all material and labor. She has made what was something very exciting for me and my wife into the most stressful and mentally draining, not to mention the most expensive. We have wasted 10s of thousands on a nursing home for my father in law when he could have been at our home. We have had to pay for 2 houses and all the bills that come with that. Traveling every day 45 min to the house to check on progress. Every day we are disappointed that no one is there working on the house. They show up maybe once a week but there have been times that no one showed up for 3 weeks. We have been double billed for plumbing work and billed for things we never received. ***** and her team are a nightmare and con artists. She has been on 5 vacations since we hired her in February. Clearly taking peoples money and not finishing work.

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 14

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

222 W Madison St

Ottawa, IL 61350-2819

Visit Website
(815) 434-4006

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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