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Business Profile

Photographer

Annette Barr Photography Studio

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $185 to have the business take wedding photos on May 17th, 2024. Came in a few days later and order $568.00 worth of digital photos and 24 x 36 canvas portrait. We have contacted her three times only to receive the Sorry, Im busy you get them within four days. This has occurred three times now. Now Annette doesnt return texts at all.  

    Business Response

    Date: 12/13/2024

    Hello. In response, I have attached two compressed files showing my communication with the client via both text and email. I was contacted two days prior to the client's wedding at the ******************. We spoke on the phone as well as through email. Following the wedding the couple came to the studio to view proofs from their May wedding. In September I was able to finalize their order of a 20x30 inch canvas as well as a selection of high-resolution digital files delivered through a private online gallery. In looking back at the text messages I see that I was sent a message on a Friday afternoon and then again on a Monday afternoon, to which I then responded. I did have more extensive editing to do and it took me longer than anticipated. I had forgotten about removing some people from the background. The private gallery with the couple's digital wedding photos was delivered on Sept. 24. The groom had some issues in accessing the gallery, however it was resolved that it was a problem with his cache needing to be cleared. The bride picked up the canvas wall art on Saturday Oct. 5. At this point the couple had received my photography services the day of the wedding, the high-resolution digital files and their canvas. I was not made aware of any issue at this time. To my knowledge the client was happy with their photos and artwork. I have not received any communication from the client in the more than two months following the pick-up of the artwork by the bride on Oct. 5. Honestly, I am not sure why a refund would be requested when I provided the service and the client has the products they purchased. I do not find this complaint valid. 

Annette Barr Photography Studio is NOT a BBB Accredited Business.

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