Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          McGrath Arlington Kia has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMcGrath Arlington Kia

            New Car Dealers
            BBB accredited business

            Contact Information

            1400 E Dundee Road

            Palatine, IL 60067-8317

            Visit Website
            (847) 202-3900

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.21/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2015

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            McGrath Arlington KIA is an Automotive dealership specializing in New, Certified, and Pre-Owned Kia vehicles. The dealership also offers a wide variety of  used vehicles of all makes and models.  OEM Parts and Accessories are available for purchase along with vehicle repairs and maintenance by KIA certified mechanics.

            Products & Services

            KIA

            Business Details

            Location of This Business
            1400 E Dundee Road, Palatine, IL 60067-8317
            BBB File Opened:
            11/10/2015
            Years in Business:
            7
            Business Started:
            1/17/2017
            Business Started Locally:
            5/4/2015
            Accredited Since:
            12/1/2015
            Type of Entity:
            Sole Proprietorship
            Number of Employees:
            55
            Alternate Business Name
            • M&K Automotive, Inc.
            Business Management
            • Will Mulcahy
            • Mrs. Leslie Kuzniar, Office Manager
            • Mr. Michael McGrath, Owner
            • Mr. Kevin McGrath, Owner
            Contact Information

            Principal

            • Mrs. Leslie Kuzniar, Office Manager

            Customer Contact

            • Mrs. Leslie Kuzniar, Office Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Since nothing is really on paper it is all computer he scrolls so fast you cant even read the papers. Then gives you everything on flash drive. The sales price went from ******** to over ****** I believe this is with the McGrath warranty which by the way it is ******* not worth if buying a used car, which I did, the only thing you get are the mats and windshield protection. They certainly did not tell me that until I asked for the door edge guards. Then the finance ********************* they will cover your oil changes to find out there is a ****** fee for maintenance. Then another fee for ******* believe this is for a tech agreement which I agreed to, thinking the oil changes were for free. No brochures or anything on these things. They bring me a car fax for my car 2013 Buick encore. ****** miles fair condition saying it is worth 4******. They end up giving me ******* for it as my payoff is *******. Never telling me what they were giving me and I asked them for *****. To find out they have it on their lot for ********* . I guess a ******* profit was not good enough for them. They needed 6000.I dont find this place reputable at all. Wont do business with them again and my siblings are looking for cars would not recommend them at ********* find out there is only one key and get told go through a locksmith it will be cheaper.
            Read More
            Read 22 More Complaints

            Customer Reviews

            19 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lilia A

            06/26/2024

            My mom's car overheated because the coolant hose popped off. Was towed to *** and then we were informed that they just clamped it back on and asked if we wanted a coolant flush, we stated we did NOT want one due to the fact that it wasn't needed and the total of the repair was going to be $302.90. Well when I dropped her off to get her car a couple days later, the total came out to be $412 plus some change. We asked why did the price go up and the guy stated that it was because they DID end up doing a coolant flush saying we gave them permission to do one. So this guy LIED, his name is ***************************, put into the system that we gave permission to do so. Well we ended up leaving only paying the original total of $302.90 and going on our merry way. Today, the day after we picked up the car, ***** informed us that we are still responsible for paying the remaining balance and it will be charged to our account. Im not even sure if that is doable but either way, this place really f**ked up. NEVER go here unless you want to be charged for things you DON'T want or want to basically be pondering WTH is going on due to the lack of communication.
            Read 18 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.